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IDProjectCategoryView StatusDate SubmittedLast Update
0006104SOGoWeb Mailpublic2025-03-24 19:172025-03-25 08:20
Reporterjdime Assigned Toqhivert  
PriorityhighSeverityminorReproducibilityhave not tried
Status resolvedResolutionfixed 
Summary0006104: Mail does not load
Description

2025-03-24 15:15:34.763 sogod[927:927] EXCEPTION: <NSException: 0x562c92048340> NAME:NSInvalidArgumentException REASON:NGImap4ConnectionManager(class) does not recognize defaultConnectionManager: INFO:(null)

Running version 5.11.2.20250324-1 I am seeing issues connecting to IMAP with the above error

Trace:
#0 -[NSException raise] (self=0x55555610ed30, _cmd=0x7ffff7312fe0 <_OBJC_SELECTOR_TABLE+480>) at ./Source/NSException.m:1595
0000001 0x00007ffff6fce93a in +[NSException raise:format:arguments:] (self=<optimized out>, _cmd=<optimized out>, name=0x7ffff7313990 <_OBJC_INSTANCE_5>,
format=<optimized out>, argList=0x7fffffffb150) at ./Source/NSException.m:1487
0000002 0x00007ffff6fcf639 in +[NSException raise:format:] (self=0x7ffff7313320 <_OBJC_Class_NSException>, _cmd=<optimized out>,
name=0x7ffff7313990 <_OBJC_INSTANCE_5>, format=0x7ffff734e3d0 <_OBJC_INSTANCE_11.19>) at ./Source/NSException.m:1472
0000003 0x00007ffff7035a6e in -[NSObject doesNotRecognizeSelector:] (self=0x7ffff77eede0, _cmd=<optimized out>, aSelector=<optimized out>)
at ./Source/NSObject.m:1740
0000004 0x00007ffff7105288 in GSFFIInvocationCallback (cif=0x555556462530, retp=0x7fffffffb490, args=<optimized out>, user=<optimized out>)
at ./Source/GSFFIInvocation.m:606
0000005 0x00007ffff5d217ec in ?? () from /lib/x86_64-linux-gnu/libffi.so.8
0000006 0x00007ffff5d22050 in ?? () from /lib/x86_64-linux-gnu/libffi.so.8
0000007 0x00007ffff290aa8b in -[SOGoMailBaseObject mailManager] (self=0x5555564a2280, _cmd=0x7ffff2951070 <_OBJC_SELECTOR_TABLE+528>)
at SOGoMailBaseObject.m:145
0000008 0x00007ffff290ad3c in -[SOGoMailBaseObject _createIMAP4Connection] (self=0x5555564a2280, _cmd=0x7ffff29511a0 <_OBJC_SELECTOR_TABLE+832>)
at SOGoMailBaseObject.m:178
0000009 0x00007ffff290b368 in -[SOGoMailBaseObject imap4Connection] (self=0x5555564a2280, _cmd=0x7ffff29551c0 <_OBJC_SELECTOR_TABLE+224>)
at SOGoMailBaseObject.m:249
0000010 0x00007ffff2912665 in -[SOGoMailAccount lookupName:inContext:acquire:] (self=0x5555564a2280, _cmd=0x7ffff7b14b80, _key=0x555556131ee0,
_ctx=0x55555759bd00, _flag=0 '\000') at SOGoMailAccount.m:1084
0000011 0x00007ffff79d36a2 in ?? () from /lib/libNGObjWeb.so.4.9
0000012 0x00007ffff79d3954 in ?? () from /lib/libNGObjWeb.so.4.9
0000013 0x00007ffff79d424c in ?? () from /lib/libNGObjWeb.so.4.9
0000014 0x00007ffff79d8fa8 in ?? () from /lib/libNGObjWeb.so.4.9
0000015 0x00007ffff79d9f0b in ?? () from /lib/libNGObjWeb.so.4.9
0000016 0x00007ffff7952998 in ?? () from /lib/libNGObjWeb.so.4.9
0000017 0x00007ffff790c124 in ?? () from /lib/libNGObjWeb.so.4.9
0000018 0x00007ffff790c493 in ?? () from /lib/libNGObjWeb.so.4.9
0000019 0x000055555555dcd8 in -[SOGo dispatchRequest:] (self=0x555555900de0, _cmd=0x7ffff7b099c0, _request=0x55555754f540) at SOGo.m:603
0000020 0x00007ffff79c626f in ?? () from /lib/libNGObjWeb.so.4.9
0000021 0x00007ffff79c6641 in ?? () from /lib/libNGObjWeb.so.4.9
0000022 0x00007ffff79c1b85 in ?? () from /lib/libNGObjWeb.so.4.9
0000023 0x00007ffff79c1de0 in ?? () from /lib/libNGObjWeb.so.4.9
0000024 0x00007ffff79c226d in ?? () from /lib/libNGObjWeb.so.4.9
0000025 0x00007ffff79c278a in ?? () from /lib/libNGObjWeb.so.4.9
0000026 0x00007ffff7026a31 in -[NSNotificationCenter _postAndRelease:] (self=0x555555742380, _cmd=<optimized out>, notification=0x555555dfdb10) at ./Source/NSNotificationCenter.m:1198
0000027 0x00007ffff754aa0a in ?? () from /lib/libNGExtensions.so.4.9
0000028 0x00007ffff7143d7e in -[GSRunLoopCtxt pollUntil:within:] (self=<optimized out>, _cmd=0x7ffff73703c0 <_OBJC_SELECTOR_TABLE+1184>, milliseconds=<optimized out>, contexts=0x555555a466a0) at ./Source/unix/GSRunLoopCtxt.m:600
0000029 0x00007ffff7072a37 in -[NSRunLoop acceptInputForMode:beforeDate:] (self=0x55555592e2a0, _cmd=0x7ffff73703f0 <_OBJC_SELECTOR_TABLE+1232>, mode=0x7ffff73711f0 <_OBJC_INSTANCE_2>, limit_date=0x555556131a70) at ./Source/NSRunLoop.m:1254
0000030 0x00007ffff70727d4 in -[NSRunLoop runMode:beforeDate:] (self=<optimized out>, _cmd=<optimized out>, mode=0x7ffff73711f0 <_OBJC_INSTANCE_2>, date=<optimized out>) at ./Source/NSRunLoop.m:1334
0000031 0x00007ffff790b869 in ?? () from /lib/libNGObjWeb.so.4.9
0000032 0x000055555555cc00 in -[SOGo run] (self=0x555555900de0, _cmd=0x7ffff7a8eb50) at SOGo.m:346
0000033 0x00007ffff793a84e in WOApplicationMain () from /lib/libNGObjWeb.so.4.9
0000034 0x00007ffff795f56d in WOWatchDogApplicationMain () from /lib/libNGObjWeb.so.4.9
0000035 0x000055555555b49d in main (argc=13, argv=0x7fffffffe548, env=0x7fffffffe5b8) at sogod.m:59

Steps To Reproduce

This is happening whenever mail page is visited and only a white page is dispalyed.

TagsNo tags attached.

Activities

jdime

jdime

2025-03-24 19:48

reporter   ~0018144

This error first occurred in the logs after upgrading to 5.11.2.20250321-1 it looks like
qhivert

qhivert

2025-03-25 07:38

administrator   ~0018145

Hello,
I've already encountered this bug. It was because only the package sogo was correctly updated but not the sope one for some reason.

What OS are you using? If ubuntu check this

root@sogo:~# apt-cache policy sogo
sogo:
Installed: 5.11.2.20250324-1
Candidate: 5.11.2.20250324-1
Version table:
*** 5.11.2.20250324-1 500
500 https://packages.sogo.nu/nightly/5/ubuntu focal/focal amd64 Packages
100 /var/lib/dpkg/status
root@sogo:~# apt-cache policy libsope-mime4.9

libsope-mime4.9:
Installed: 4.9.r1664.20250314
Candidate: 4.9.r1664.20250314
Version table:
*** 4.9.r1664.20250314 500
500 https://packages.sogo.nu/nightly/5/ubuntu focal/focal amd64 Packages
100 /var/lib/dpkg/status

They should be on the same repo and the date must match 20250314 in my case.

What I did to fix this was to remove sogo and sope

apt remove sogo libsope-mime4.9 sope4.9-dbg libsope-xml4.9 libsope-ldap4.9 libsope-gdl1-4.9 libsope-core4.9 sope4.9-gdl1-mysql sope4.9-libxmlsaxdriver
Then
apt install sogo

Hope this help.
jdime

jdime

2025-03-25 08:18

reporter   ~0018146

Yep, looks like the versions got mix-matched somehow. That fixed it. Thank you.

Issue History

Date Modified Username Field Change
2025-03-24 19:17 jdime New Issue
2025-03-24 19:48 jdime Note Added: 0018144
2025-03-25 07:38 qhivert Note Added: 0018145
2025-03-25 07:38 qhivert Assigned To => qhivert
2025-03-25 07:38 qhivert Status new => feedback
2025-03-25 08:18 jdime Note Added: 0018146
2025-03-25 08:18 jdime Status feedback => assigned
2025-03-25 08:20 qhivert Status assigned => resolved
2025-03-25 08:20 qhivert Resolution open => fixed