View Issue Details

IDProjectCategoryView StatusLast Update
0006107SOGoActiveSyncpublic2025-04-02 02:40
Reporterkillmasta93 Assigned Toqhivert  
PriorityhighSeveritymajorReproducibilityalways
Status assignedResolutionopen 
PlatformOutlookOS11OS Versionwindows 11
Product Version5.12.0 
Summary0006107: issue with folders on outlook
Description

Hi
Currently we install on outlook the email with active sync, but the folders does not sync on outlook but on SOGO it works fine

TagsNo tags attached.

Activities

killmasta93

killmasta93

2025-03-31 19:03

reporter  

Screenshot at 14-01-37.png (29,530 bytes)   
Screenshot at 14-01-37.png (29,530 bytes)   
Screenshot at 14-02-25.png (79,552 bytes)   
Screenshot at 14-02-25.png (79,552 bytes)   
qhivert

qhivert

2025-04-01 08:36

administrator   ~0018162

Hello.
I've just tested it and everything seems fine.
Could you add SOGoDebugRequests = YES; and SOGoEASDebugEnabled = YES; to your sogo.conf and see the logs? At least see if the server received the sync request from outlook.

killmasta93

killmasta93

2025-04-02 02:40

reporter   ~0018165

Thanks so much for the reply so i was checking the logs found a few of these
Apr 1 21:32:06 50ef43ec2b70 sogod [62]: <0x0x55aae3b51710[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Apr 1 21:32:06 50ef43ec2b70 sogod [62]: <0x0x55aae3cca940[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Apr 1 21:32:06 50ef43ec2b70 sogod [62]: 192.168.7.254, 192.168.7.254 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=email@domain.com&DeviceId=0992D30109AC434F92476D75F88E7662&DeviceType=WindowsOutlook15 HTTP/1.0" 200 1203109/5086 0.563 - - 4K - 13

when enabling debug had a lot of info, what i found with more details was this

Apr 01 21:28:44 sogod [68]: <0x0x559e7a340ef0[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Apr 01 21:28:44 sogod [71]: |SOGo| starting method 'POST' on uri '/SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=email@domain.com&DeviceId=0992D30109AC434F92476D75F88E7662&DeviceType=WindowsOutlook15'
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - sortedBySequence (4929) - lastObject: 8442-14249
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - allCacheObjects (2) - lastObject: 8443-14250
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - found in cache: 0 k = 0Apr 01 21:28:44 sogod [71]: <0x0x559e7b0adf70[SOGoActiveSyncDispatcher]> EAS - request for device 0992D30109AC434F92476D75F88E7662: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/&quot;>
<FolderSync xmlns="FolderHierarchy:">
<SyncKey>50ef43ec2b70_43_2d9cc609_1</SyncKey>
</FolderSync>

Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - Dealing with cacheObject: 8442-14249
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - Dealing with cacheObject: 8443-14250
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - ADD!
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - first uid added 8443
Apr 01 21:28:44 sogod [71]: <0x0x559e7b0adf70[SOGoActiveSyncDispatcher]> EAS - response for device 0992D30109AC434F92476D75F88E7662: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/&quot;>
<FolderSync xmlns="FolderHierarchy:">
<Status>1</Status>
<SyncKey>50ef43ec2b70_43_2d9cc609_1</SyncKey>
<Changes>
<Count>0</Count>
</Changes>
</FolderSync>

Apr 01 21:28:44 sogod [71]: |SOGo| request took 0.185004 seconds to execute
Apr 01 21:28:44 sogod [71]: 192.168.7.254, 192.168.7.254 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=email@domain.com&DeviceId=0992D30109AC434F92476D75F88E7662&DeviceType=WindowsOutlook15 HTTP/1.0" 200 50/38 0.187 - - 16K - 13
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Apr 01 21:28:44 sogod [68]: <0x0x559e79298380[SOGoActiveSyncDispatcher]> EAS - response for device Nine165BDF2995B0: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/&quot;>
<Sync xmlns="AirSync:">

Issue History

Date Modified Username Field Change
2025-03-31 19:03 killmasta93 New Issue
2025-03-31 19:03 killmasta93 File Added: Screenshot at 14-01-37.png
2025-03-31 19:03 killmasta93 File Added: Screenshot at 14-02-25.png
2025-04-01 08:36 qhivert Note Added: 0018162
2025-04-01 08:36 qhivert Assigned To => qhivert
2025-04-01 08:36 qhivert Status new => feedback
2025-04-02 02:40 killmasta93 Note Added: 0018165
2025-04-02 02:40 killmasta93 Status feedback => assigned