I can't reproduce on https://demo.sogo.nu/SOGo/, can you have a try on it ?

Sebastien

You can use one of those credentials : sogo1 / sogo, sogo2 / sogo, sogo3 / sogo

Sebastien

Thank you for the ability to test.
I your demo, adding or modifying the signature is effectively working fine.
I notice that we don't have the same signature interface... you have a CKeditor one where we only have a basic HTML field (screenshot added)
Did we miss something in the config/settings?

Version 5.11.2 (@4da6fc506394 202411110749)

Capture d’écran 2024-11-14 à 09.41.07.png (22,225 bytes)   

Capture d’écran 2024-11-14 à 09.41.07.png (22,225 bytes)   

This is what we see in your demo

Capture d’écran 2024-11-14 à 09.39.46.png (114,846 bytes)   

Capture d’écran 2024-11-14 à 09.39.46.png (114,846 bytes)   

Do you javascript have errors in your browser console ?
How did you installed SOGo ?

And what is your SOGo version ?

It seems we got a problem loading some resources...

You may have to check your apache or nginx configuration - look at the network tab, when reloading the page, you must have a ressource https://xxxxxxxx/SOGo.woa/WebServerResources/js/vendor/ckeditor/build/ckeditor.js?lm=1731573883 loaded

No I don't find this resource in the network panel after a reload.
And for what i remember, we did something related to some bugs when you switched to CKE v4 to v5 (cf. https://bugs.sogo.nu/view.php?id=5920); if i'm recall it correctly, we did add the "config.versionCheck = false;" to the WebServerResources/js/vendor/ckeditor/config.js file.
I can see that in our installation we have a backup of the file /usr/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/config.js but this file seems to not exists anymore.
Was there any other change related to this that could explain why we are facing this issue?

For info, we added the "SOGoForceRawHtmlSignature = NO;" setting in sogo.conf but this does not help having CKEditor instead of the raw one.

The config.versionCheck = false; is useless for now with the update to CKEditor 5. The config.js file is obsolete.

root@96677c3202a5:/src/SOGo# tree /usr/local/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/
/usr/local/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/
|-- LICENSE.md
|-- build
|   |-- ckeditor.d.ts
|   |-- ckeditor.js
|   |-- ckeditor.js.map
|   `-- translations
|       |-- af.js
|       |-- ar.js
|       |-- ast.js
|       |-- az.js
|       |-- bg.js
|       |-- bn.js
|       |-- bs.js
|       |-- ca.js
|       |-- cs.js
|       |-- da.js
|       |-- de-ch.js
|       |-- de.js
|       |-- el.js
|       |-- en-au.js
|       |-- en-gb.js
|       |-- eo.js
|       |-- es-co.js
|       |-- es.js
|       |-- et.js
|       |-- eu.js
|       |-- fa.js
|       |-- fi.js
|       |-- fr.js
|       |-- gl.js
|       |-- gu.js
|       |-- he.js
|       |-- hi.js
|       |-- hr.js
|       |-- hu.js
|       |-- hy.js
|       |-- id.js
|       |-- it.js
|       |-- ja.js
|       |-- jv.js
|       |-- kk.js
|       |-- km.js
|       |-- kn.js
|       |-- ko.js
|       |-- ku.js
|       |-- lt.js
|       |-- lv.js
|       |-- ms.js
|       |-- nb.js
|       |-- ne.js
|       |-- nl.js
|       |-- no.js
|       |-- oc.js
|       |-- pl.js
|       |-- pt-br.js
|       |-- pt.js
|       |-- ro.js
|       |-- ru.js
|       |-- si.js
|       |-- sk.js
|       |-- sl.js
|       |-- sq.js
|       |-- sr-latn.js
|       |-- sr.js
|       |-- sv.js
|       |-- th.js
|       |-- tk.js
|       |-- tr.js
|       |-- tt.js
|       |-- ug.js
|       |-- uk.js
|       |-- ur.js
|       |-- uz.js
|       |-- vi.js
|       |-- zh-cn.js
|       `-- zh.js
|-- package.json
|-- sample
|   |-- index.html
|   `-- script.js
|-- src
|   `-- ckeditor.ts
|-- tsconfig.json
`-- webpack.config.js

5 directories, 80 files

/usr/lib/GNUstep/SOGo/WebServerResources/js/vendor/ckeditor/
├── build
│   ├── ckeditor.d.ts
│   ├── ckeditor.js
│   ├── ckeditor.js.map
│   └── translations
│   ├── af.js
│   ├── ar.js
│   ├── ast.js
│   ├── az.js
│   ├── bg.js
│   ├── bn.js
│   ├── bs.js
│   ├── ca.js
│   ├── cs.js
│   ├── da.js
│   ├── de-ch.js
│   ├── de.js
│   ├── el.js
│   ├── en-au.js
│   ├── en-gb.js
│   ├── eo.js
│   ├── es-co.js
│   ├── es.js
│   ├── et.js
│   ├── eu.js
│   ├── fa.js
│   ├── fi.js
│   ├── fr.js
│   ├── gl.js
│   ├── gu.js
│   ├── he.js
│   ├── hi.js
│   ├── hr.js
│   ├── hu.js
│   ├── hy.js
│   ├── id.js
│   ├── it.js
│   ├── ja.js
│   ├── jv.js
│   ├── kk.js
│   ├── km.js
│   ├── kn.js
│   ├── ko.js
│   ├── ku.js
│   ├── lt.js
│   ├── lv.js
│   ├── ms.js
│   ├── nb.js
│   ├── ne.js
│   ├── nl.js
│   ├── no.js
│   ├── oc.js
│   ├── pl.js
│   ├── pt-br.js
│   ├── pt.js
│   ├── ro.js
│   ├── ru.js
│   ├── si.js
│   ├── sk.js
│   ├── sl.js
│   ├── sq.js
│   ├── sr.js
│   ├── sr-latn.js
│   ├── sv.js
│   ├── th.js
│   ├── tk.js
│   ├── tr.js
│   ├── tt.js
│   ├── ug.js
│   ├── uk.js
│   ├── ur.js
│   ├── uz.js
│   ├── vi.js
│   ├── zh-cn.js
│   └── zh.js
├── LICENSE.md
├── package.json
├── sample
│   ├── index.html
│   └── script.js
├── src
│   └── ckeditor.ts
├── tsconfig.json
└── webpack.config.js

5 directories, 80 files

it seems we got the same layout

Do you have any problem with mail editor? It also uses ckeditor ans the same sgCkeditor.component.js file

No, as weird as it could be, actually nothing strange with the mail editor, cke seems to be just fine there

Inside your debugging console, do you see the webpack? and the file that defines ClassicEditor ?

Nope, no webpack here

Capture d’écran 2024-11-14 à 14.55.39.png (131,875 bytes)   

Capture d’écran 2024-11-14 à 14.55.39.png (131,875 bytes)   

And do you have the name ClassicEditor in your ckeditor.js file ?

Have you tried to delete all data and cookies and refresh sogo webpage? Have you tried another browser?

I don't have this js file in the list (cf. screenshot).
Yes i tried to remove data and cookies related to our webmail. Just to be safe, I installed 2 other browsers (opera and vivaldi) which then have never been on this webmail and... got the exact same result

Capture d’écran 2024-11-14 à 15.21.50.png (199,009 bytes)   

Capture d’écran 2024-11-14 à 15.21.50.png (199,009 bytes)   

And on the mail editor view do you have those webpack and files?
If yes, could you put them here?

Yes, when on the mail view page the file is present

Very strange that it works for email but not in preferences. I can't see cases where one is working but not the other.
When in preferences page, could you right-click -> View page source. And give it to me? Send it at qhivert@alinto.eu

From @dlb

Capture d’écran 2024-11-14 à 10.08.25.png (114,978 bytes)   

Capture d’écran 2024-11-14 à 10.08.25.png (114,978 bytes)   

You may close this issue, the problem was on our side.
Short explanation: we use a custom UIxPreferences.wox which wasn't sync with the current one and the path to ckeditor.js was wrong ("/build/" was missing).

Long explanation and background:
When TOTP was introduced, it lead to many problems with our users and we decided to disable it, at least from the interface.
To reach this goal, we used the overload technique: make a copy of /usr/lib/GNUstep/SOGo/Templates/PreferencesUI/UIxPreferences.wox to ~sogo/GNUstep/Library/SOGo/Templates/PreferencesUI/UIxPreferences.wox and comment the TOTP related section.
But this template has evolved (of course) and we didn't catch it.
So the lack of the ckeditor was because the path to the ckeditor.js file has changed and we forgot to update our custom template.
We're sorry for this inconvenience.
Let's hope a new setting could be used in the future to be able to disable TOTP without having to customize the template so we'll be safe for the future releases ^^