View Issue Details

IDProjectCategoryView StatusLast Update
0005981SOGoWeb Calendarpublic2024-06-28 16:41
Reportertaher@pythys.com Assigned To 
PrioritynormalSeveritymajorReproducibilityrandom
Status newResolutionopen 
PlatformServerOSLinux DebianOS Version11
Product Version5.10.0 
Summary0005981: cannot approve calendar invite - http 500
Description

In fact I cannot take any action whether accept or reject. The only relevant log entry is shown below.

Jun 13 11:18:37 0160c9e34289 sogod [70]: 178.61.128.75 "POST /SOGo/so/taher@pythys.com/Mail/0/folderINBOX/28790/3/Untitled-3.ics/accept HTTP/1.0" 500 196/0 0.117 - - -12K - 14

Steps To Reproduce

it happens only in some emails not all.

Additional Information

mail source (after cleanup)

Return-Path: <rathish.n@azentio.com>
Delivered-To: taher@pythys.com
Received: from mail.pythys.com ([fd4d:6169:6c63:6f77::12])
by 21056ff710c7 with LMTP
id 3suAG2GeambuPgMAR4AGig
(envelope-from <rathish.n@azentio.com>)
for <taher@pythys.com>; Thu, 13 Jun 2024 10:23:13 +0300
Received: from IND01-MAX-obe.outbound.protection.outlook.com (mail-maxind01on2105.outbound.protection.outlook.com [40.107.222.105])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by mail.pythys.com (Postcow) with ESMTPS id 348CD13F7DE
for <taher@pythys.com>; Thu, 13 Jun 2024 10:23:07 +0300 (+03)
Authentication-Results: mail.pythys.com;
dkim=pass header.d=azentio.com header.s=selector1 header.b="SOiPwS/+";
spf=pass (mail.pythys.com: domain of rathish.n@azentio.com designates 40.107.222.105 as permitted sender) smtp.mailfrom=rathish.n@azentio.com;
arc=pass ("microsoft.com:s=arcselector9901:i=1");
dmarc=pass (policy=quarantine) header.from=azentio.com
ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=pythys.com;
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to:to:cc:cc:mime-version:mime-version:content-type:content-type:
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ARC-Authentication-Results: i=2;
mail.pythys.com;
dkim=pass header.d=azentio.com header.s=selector1 header.b="SOiPwS/+";
spf=pass (mail.pythys.com: domain of rathish.n@azentio.com designates 40.107.222.105 as permitted sender) smtp.mailfrom=rathish.n@azentio.com;
arc=pass ("microsoft.com:s=arcselector9901:i=1");
dmarc=pass (policy=quarantine) header.from=azentio.com
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
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ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
s=arcselector9901;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
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Received: from DM6PR01CA0008.INDPRD01.PROD.OUTLOOK.COM (2603:1096:4:14::21)
by BN7PR01MB4968.INDPRD01.PROD.OUTLOOK.COM (2603:1096:e03:703::11)
with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6604.31; Thu, 13 Jun 2024 07:23:08 +0000
Received: from BN0PR01MB4968.INDPRD01.PROD.OUTLOOK.COM
([fe80::ddfb:ee1d:1393:bb6e]) by DM6PR01CA0008.INDPRD01.PROD.OUTLOOK.COM
([fe80::7951:3094:c08f:9290%8]) with mapi id 15.20.6604.030; Thu, 13 Jun 2024
07:23:08 +0000
From: Rathish Nath <rathish.n@example.com>
To: Ramesh Vangili <ramesh.vangili@example.com>, Parkhi Sinha <parkhi.sinha@example.com>, Parvathi Aravindh <parvathi.aravindh@example.com>, Taher <taher@example.com>
Subject: Invitation: OAC - Walkthrough @ Thu Jun 13, 2024 12:30pm - 1:30pm (Arabian Standard Time) (rathish.n@azentio.com)
Thread-Topic: Invitation: OAC - Walkthrough @ Thu Jun 13, 2024 12:30pm - 1:30pm (Arabian Standard Time) (rathish.n@azentio.com)
Thread-Index: AQHavWKFQhA9jik650GO8FDEVxdH7Q==
Date: Thu, 13 Jun 2024 07:23:07 +0000
Message-ID: <PN2PR01MB9169E269684A0F4B551B0ED8EAC12@PN2PR01MB9169.INDPRD01.PROD.OUTLOOK.COM>
References: <v-calendar-event:000000008BB3973B490DD8018B84FA88:000000003558A4B9EDED344DBA167254:0000000060D05BBED7FF234DB2D32097>
In-Reply-To: <v-calendar-event:000000008BB3973B490DD8018B84FA88:000000003558A4B9EDED344DBA167254:0000000060D05BBED7FF234DB2D32097>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
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x-ms-exchange-transport-crosstenantheadersstamped: BN7PR01MB4968
x-originating-ip: [103.127.148.148]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: 8d9c45f0-34a1-4fe0-29b5-08dc8b79a7ac
x-ms-exchange-slblobmailprops: <aXV3F9nScpSkK5TXhX7hJ5VZzGEkgT4nX0DE1boXkKpYm0LO0OSkHIk2XkWb72lXkp2kFp/SkZZYkN1Xk/Fd71tkUX8kRVdXxAXXkFsYX1GY9SkFgXwX4VXFFX8kVkXgUXmXT0FkVzFkVfIkWFYkVg0UX7kX7UkykFKFkXg0VvTXs1GR/oTRFhUXXASXx9E0XgFk1+EXkE2WfIkXg1FVFkV+U0VR/kFcE4X2lYSkFk/0XZs3kVvMka3tTVEkk/VGkUkwk+VSX4k9VXETkXkFlmB4RSkZ0kV0R3XkFFXwVjP4VzSkWk1SVZkUXYSWvPkS0VEX2tk1kZTXbtkV8lFVEX4TGRGk2ERv8k+0kJSkXYSUV4EX2VSX9kS1Z3VXXVk/UEVGRGk1sXwkFVkX0lFFkVkUXVkWmWkZJkVkFkX+VkFgU4UX8E0W+EXZkFkV1XkSkFmkXYSV3l4Vv+VR0k0UXyXwXU0R/EX0SXSXWSU0FFFkXXVk
x-ms-traffictypediagnostic: BN7PR01MB4968:
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x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info: wxHKkeOgPXLUbSWQJtdTQUm7mE11MRx28ZzA9/ARwx4lDzOouQp26T/b//6j+bNFzh1DlddEo5eSc+shdCJYCBmrNOJm5ya6FJng5CPJ4J1o4MdyhlZT9t/Fm2sDsUch3Xck1iGx64v+8Z/FXGWSxTAkVUtBCdOpUg+0uF7D/pOF78xiFA6I1OLsEujrx4JBBF+XNe9NBXY6bmF0SENF97ppKqlgP6WnN6TVtSkB25KbDuW5LGIcmAwLD5csdz/FVJlGtd2gxBYGBRZIVyGQNaHq97TkLojiWSWep0NgbZAh8mL81k9lSTT4hFttYhPwsO7P77kmqKsyBPvmXv83/U9ITMGc8ZjTF2hPHSNP7t5V2ctbiPip29kPqLS1ijMIrA==
MIME-Version: 1.0
Content-Type: text/calendar; method=REQUEST; charset="UTF-8"
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X-MS-Exchange-Calendar-Series-Reminder-Duration: PT15M
X-MS-Exchange-Calendar-Series-Sequence-Number: 3
X-MS-Exchange-Calendar-Series-Reset-Exception: False

BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VTIMEZONE
TZID:Arabian Standard Time
BEGIN:STANDARD
DTSTART:16010101T000000
TZOFFSETFROM:+0300
TZOFFSETTO:+0300
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
ATTENDEE;CN="Ramesh Vangili";RSVP=TRUE:mailto:ramesh.vangili@example.com
ATTENDEE;CN="Parkhi Sinha";RSVP=TRUE:mailto:parkhi.sinha@example.com
ATTENDEE;CN="Parvathi Aravindh";RSVP=TRUE:mailto:parvathi.aravindh@example.com
ATTENDEE;CN="Taher";RSVP=TRUE:mailto:taher@example.com
CLASS:PUBLIC
CREATED:20240613T072307Z
DESCRIPTION:Dear Team\,\n\n
This is a reminder for the scheduled walkthrough of the OAC application.
\n\nJoin Zoom Meeting\n<redacted>\nMeeting ID: <redacted>\nPasscode: <redacted>\n
Join by SIP\n<redacted>\n\nThanks\,\nRathish\n
DTEND;TZID="Arabian Standard Time":20240613T133000
DTSTAMP:20240613T072307Z
DTSTART;TZID="Arabian Standard Time":20240613T123000
LAST-MODIFIED:20240613T072307Z
ORGANIZER;CN="Rathish Nath":mailto:rathish.n@example.com
PRIORITY:5
SEQUENCE:0
SUMMARY:OAC - Walkthrough
TRANSP:OPAQUE
UID:040000008200E00074C5B7101A82E00800000000A6D4050F601AD901000000000000000
0100000003494C22C5D5C8C46B872D5C2F01F2A96
X-ALT-DESC;FMTTYPE=text/html:Dear Team\,\n\n
This is a reminder for the scheduled walkthrough of the OAC application.
\n\nJoin Zoom Meeting\n<redacted>\nMeeting ID: <redacted>\nPasscode: <redacted>\n
Join by SIP\n<redacted>\n\nThanks\,\nRathish\n
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
X-MICROSOFT-CDO-IMPORTANCE:1
X-MICROSOFT-DISALLOW-COUNTER:FALSE
X-MS-OLK-AUTOSTARTCHECK:FALSE
X-MS-OLK-CONFTYPE:0
END:VEVENT
END:VCALENDAR

TagsNo tags attached.

Activities

sebastien

sebastien

2024-06-13 19:04

administrator   ~0017749

Hi,

Does this happens recently ?

Sebastien

taher@pythys.com

taher@pythys.com

2024-06-13 20:07

reporter   ~0017750

Hello, I've been suffering from this bug for a while but didn't report it. However what I can say is that updating SOGo doesn't resolve the issue. And unfortunately the logs aren't revealing much even after I increase verbosity.

Mind you, I can approve the invite from a desktop client or other clients. The problem is SOGo specific as clicking on approve or reject simply does nothing, and I just get when investigating the logs the 500 internal server error.

I suspect it might be some encoding issue or some character problem given that this bug happens in some invite emails but not others. So the content of the invitation affects whether or not I can accept it.

rof

rof

2024-06-26 13:35

reporter   ~0017765

In rare cases we have the same behavior: the user receives the message "request failed" when confirming the appointment and in the log there is only an http 500. Unfortunately, I cannot provide the appointment, but in my opinion these are appointments from the Microsoft world (Exchange, Outlook) and the long DESCRIPTION is conspicuous.

taher@pythys.com

taher@pythys.com

2024-06-28 16:41

reporter   ~0017767

Yes I agree that most of the problematic invitations are coming from Microsoft, especially corporate deployments on MS exchange.

Issue History

Date Modified Username Field Change
2024-06-13 09:13 taher@pythys.com New Issue
2024-06-13 19:04 sebastien Note Added: 0017749
2024-06-13 20:07 taher@pythys.com Note Added: 0017750
2024-06-26 13:35 rof Note Added: 0017765
2024-06-28 16:41 taher@pythys.com Note Added: 0017767