View Issue Details

IDProjectCategoryView StatusLast Update
0005921SOGoActiveSyncpublic2024-02-19 15:27
ReporterAndreyEver Assigned Toqhivert  
PriorityhighSeveritycrashReproducibilityalways
Status assignedResolutionopen 
Product Version5.9.1 
Summary0005921: Oulook 2021 (365) stoped syncing via EAS with latest SoGo
Description

iRedmail with SoGo installed (local Dovecot)

Outlook 2021 and Outlook 365 stoped syncing mail (no mails received, lots of cmd=FolderSync records per second in sogo.log) after Sogo upgrade (worked with 5.9.0)
Oulook 2016/2019 works fine

I've managed to isolate one of Outlook 2019 clients and got debug log.

Hope will help

TagsOutlook 2021; EAS; ActiveSync

Activities

AndreyEver

AndreyEver

2024-02-07 18:21

reporter  

sogo.zip (416,326 bytes)
AndreyEver

AndreyEver

2024-02-07 18:27

reporter   ~0017564

How it looks in log without debug on

Feb 07 21:10:24 sogod [80680]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=a.kish%40domain&DeviceId=androidc911274876&DeviceType=Android HTTP/1.0" 200 0/102 0.025 - - 0 - 17
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.020 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.016 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.016 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 598/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 15
Feb 07 21:10:24 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.017 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.016 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.017 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.016 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.016 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.015 - - 0 - 16
Feb 07 21:10:25 sogod [80708]: localhost "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=s.grachev@domain&DeviceId=25D4B6EF97DD46508AE6FF363656F59A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 599/13 0.016 - - 0 - 16

AndreyEver

AndreyEver

2024-02-07 18:46

reporter   ~0017565

Same operation with Outlook 2019

sogo_2016.log (620,742 bytes)
AndreyEver

AndreyEver

2024-02-07 19:18

reporter   ~0017567

It seems that the key differense is c_version values:
for Outlook 2021
c_version = 662867 (and always the same)

for Outlook 2019
c_version =1 ... 3xx (and various)

lukasgallina

lukasgallina

2024-02-07 20:49

reporter   ~0017568

Hello,
I'm having the same problems on Office 2019, on Office 2023 it hasn't manifested itself yet.

Regards
Lukáš Gallina

lukasgallina

lukasgallina

2024-02-07 21:00

reporter   ~0017569

Sorry, Office 2023 = Office 2021 :-)

pstar

pstar

2024-02-08 07:59

reporter   ~0017571

Hello
I have the same Problem with "Outlook 365 MSO (Version 2401 Build 16.0.17231.20194) 64 Bit "
It seems to work for "in sync" Outlook (probably small amount of sync data) but fails for full sync.
regards Peter

pstar

pstar

2024-02-08 08:02

reporter   ~0017572

I sitched for Mails as a workaround to IMAP config

pstar

pstar

2024-02-09 10:52

reporter   ~0017574

Additional information to this case:
Im running SOGo: 5.9.1 on ubuntu VERSION="22.04.3 LTS (Jammy Jellyfish)" with mysql-database. An update to latest development version (sogo and sope) did not help. It just removed the depricated message of mysql when using "sogo-tool manage-eas resetdevice"

Normally when synchronisation via EAS fails, "sogo-tool manage-eas resetfolder" or "sogo-tool manage-eas resetdevice" helped in this cases. After resetdevice even folders are not rebuilt. Outlook stays completly empty. (no mail, no calendar, no contacts). I also played with sogo tuning parameters which are actually okay since years - it did not help.

The sogo-logfile is similar to the one of "AndreyEver" already posted in this case - I don't see any specific problem or error.

tfu

tfu

2024-02-11 16:09

reporter   ~0017575

I noticed the same problem after updating outlook 2016(click-to-run) to Version 2401 (Build 17231.20194). A rollback to Version 2312 (Build 17126.20132) avoids the problem for now.

AndreyEver

AndreyEver

2024-02-11 21:15

reporter   ~0017576

Unfortunately, rollback Outlook is not an option at all.
Any comments from SoGo team?

sebastien

sebastien

2024-02-12 09:13

administrator   ~0017577

Hi there,

We will analyze this. No timeline for now

Sebastien

bahnkonzept

bahnkonzept

2024-02-13 16:44

reporter   ~0017582

Hello Sébastien,

we noticed the same problem after updating to SOGo 5.9.1 for our Outlook fixed users from partner companies who are working for us. Unfortunately they used managed computers where we cannot influence their Outlook version nor configuration.

Even we know that you're working hard on all the issues and improvements we would be very happy if the error can be fixed soon.

Thanks a lot.

The Bahnkonzept team from Dresden/Germany

tfu

tfu

2024-02-13 22:09

reporter   ~0017585

https://support.microsoft.com/en-us/office/outlook-desktop-exchange-activesync-connections-stopped-working-in-version-2401-da2dc0dd-297e-48ba-b6d9-ab18f5d522fc

pstar

pstar

2024-02-14 07:12

reporter   ~0017586

Hello tfu
Thank you for the link to the problem originator - The rollback of outlook to version 2312 solves definitly the problem temporary for me .
Still - with the experiences of the last days - I will switch to IMAP configuration wherever possible. It seems to be much faster and more stable for big mailboxes.

qhivert

qhivert

2024-02-19 15:27

administrator   ~0017588

Hello,
I've tested it with the last outlook version and it was a bit broken. If my account was already up to date with only 1/2 mails missing, the sync was ok. But for new account, nothing happens.

I've rollback outlook and all works perfectly fine.

I will follow this issue on microsoft to see what they'll do and if we need to do something on SOGo.

For now, either rollback outlook or use imap/caldav synchronizer for the accounts.

Issue History

Date Modified Username Field Change
2024-02-07 18:21 AndreyEver New Issue
2024-02-07 18:21 AndreyEver Tag Attached: Outlook 2021; EAS; ActiveSync
2024-02-07 18:21 AndreyEver File Added: sogo.zip
2024-02-07 18:27 AndreyEver Note Added: 0017564
2024-02-07 18:46 AndreyEver Note Added: 0017565
2024-02-07 18:46 AndreyEver File Added: sogo_2016.log
2024-02-07 19:18 AndreyEver Note Added: 0017567
2024-02-07 20:49 lukasgallina Note Added: 0017568
2024-02-07 21:00 lukasgallina Note Added: 0017569
2024-02-08 07:59 pstar Note Added: 0017571
2024-02-08 08:02 pstar Note Added: 0017572
2024-02-09 10:52 pstar Note Added: 0017574
2024-02-11 16:09 tfu Note Added: 0017575
2024-02-11 21:15 AndreyEver Note Added: 0017576
2024-02-12 09:13 sebastien Note Added: 0017577
2024-02-13 16:44 bahnkonzept Note Added: 0017582
2024-02-13 22:09 tfu Note Added: 0017585
2024-02-14 07:12 pstar Note Added: 0017586
2024-02-19 15:27 qhivert Note Added: 0017588
2024-02-19 15:27 qhivert Assigned To => qhivert
2024-02-19 15:27 qhivert Status new => assigned