View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0005772 | SOGo | Web Mail | public | 2023-05-23 15:15 | 2023-06-05 13:08 |
Reporter | leksand | Assigned To | qhivert | ||
Priority | normal | Severity | major | Reproducibility | sometimes |
Status | assigned | Resolution | open | ||
Product Version | 5.8.2 | ||||
Summary | 0005772: A part of the message text is cut off | ||||
Description | SOGo 5.8.2.20230419. For several users, a part of the text is cut off at different times when sending. At the same time, in the sent (SOGo) folder I see a cropped letter, and through any mail client (thunderbird, outlook or others) I see the full text. | ||||
Steps To Reproduce | Until I found out the patterns of how this happens, I'm trying to reproduce. So far, 3-4 cases are known (I'm checking the 4th one) | ||||
Tags | cropped letter, webmail | ||||
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Hi, You need to provide eml files Sebastien |
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I inserted it into microsoft word - in the place where it is cut off there is an unbroken space character (ctrl+ shift+ space in word). But the same symbols were before the cropped place - highlighted with a red arrow. In eml, I changed the address, full name and part of the text to (dell), the error should not be affected - the requirements of the head |
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Is there enough data for diagnostics, do I need help with collecting data for diagnostics? If the problem is confirmed and in operation, please write so that I can calmly wait for you to be able to solve it. |
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Yes I was able to see the problem with your eml file. I cannot say when it will be fixed though. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2023-05-23 15:15 | leksand | New Issue | |
2023-05-23 15:15 | leksand | Tag Attached: cropped letter | |
2023-05-23 15:15 | leksand | Tag Attached: webmail | |
2023-05-23 15:15 | leksand | Note Added: 0016978 | |
2023-05-23 15:15 | leksand | File Added: mail in thunderbird.png | |
2023-05-23 15:15 | leksand | File Added: cut off mail.png | |
2023-05-24 06:30 | sebastien | Note Added: 0016980 | |
2023-05-24 14:52 | sebastien | Assigned To | => sebastien |
2023-05-24 14:52 | sebastien | Status | new => feedback |
2023-05-25 08:59 | leksand | Note Added: 0016982 | |
2023-05-25 08:59 | leksand | File Added: in ms word.png | |
2023-05-25 08:59 | leksand | File Added: eml to bug tracker.eml | |
2023-05-25 08:59 | leksand | Status | feedback => assigned |
2023-05-31 07:34 | sebastien | Assigned To | sebastien => qhivert |
2023-06-05 10:42 | leksand | Note Added: 0016997 | |
2023-06-05 13:08 | qhivert | Note Added: 0016998 |