View Issue Details

IDProjectCategoryView StatusLast Update
0005755SOGoWeb Mailpublic2023-05-28 10:54
Reportermstinsky Assigned To 
PrioritynormalSeverityminorReproducibilityhave not tried
Status newResolutionopen 
Product Version5.8.2 
Summary0005755: Some link "buttons" in received mails are broken
Description

When users receive mails from different sources some "buttons" that should be a link are not clickable.
I dont know exactly when this happens, but for example one user got a mail with travel offers where all the link "buttons" to the website were not working.
Another user had the same issue with a link for packet tracking from amazon. I uploaded one picture of such a button.
In some other mails all buttons just work fine.

What is weird is when such a broken mail is getting forwarded to the same or different user all butons start to work in the forwarded mail.

Steps To Reproduce

So far I could not find out what specific mails trigger this issue and why.

TagsNo tags attached.

Activities

mstinsky

mstinsky

2023-04-26 17:31

reporter  

broken_link_button.png (721,748 bytes)
broken_link_button2.png (10,376 bytes)   
broken_link_button2.png (10,376 bytes)   
sebastien

sebastien

2023-04-26 18:44

administrator   ~0016907

Please provide eml file

Sebastien

mstinsky

mstinsky

2023-04-26 19:19

reporter   ~0016908

Any recommendations on how to anonymize user data from the eml?
Just removing addresses or should I take more into account before sharing here.

sebastien

sebastien

2023-04-26 19:47

administrator   ~0016909

You can edit with a text editor and replace sensitive data

mstinsky

mstinsky

2023-04-30 08:32

reporter   ~0016921

I uploaded one of those travel offer mails where all the buttons that normally link to the offer "ZUM ANGEBOT" are broken.
And I tested once more if I forward the mail to my own mailbox the links start working in the forwarded mail.

mstinsky

mstinsky

2023-05-21 12:02

reporter   ~0016968

Did you possibly find some time to look into it? This seems to be an issue with multiple different email sources that I have and users find it quite annoying :)
If you need any more information just let me know what I could gather for you.

sebastien

sebastien

2023-05-21 20:32

administrator   ~0016969

Hi,

As explained in other tickets, we prioritize premium support.

Sebastien

mstinsky

mstinsky

2023-05-28 10:54

reporter   ~0016984

Hi Sebastien,

I totally undertsand that, sadly I have no programming experience required for the sogo project so I cant help on that front.

What I did to maybe help a bit was confirm that this seems to be a sogo bug. I setup both openxchange and roundcube as a frontend for the mailserver and in both the links in the mentioned emails are working without any problems.
If I can do anything to help just let me know :)

Issue History

Date Modified Username Field Change
2023-04-26 17:31 mstinsky New Issue
2023-04-26 17:31 mstinsky File Added: broken_link_button.png
2023-04-26 17:31 mstinsky File Added: broken_link_button2.png
2023-04-26 18:44 sebastien Note Added: 0016907
2023-04-26 19:19 mstinsky Note Added: 0016908
2023-04-26 19:47 sebastien Note Added: 0016909
2023-04-30 08:32 mstinsky Note Added: 0016921
2023-04-30 08:32 mstinsky File Added: ⭐ Stars am Sonntag_ Reiseträume werden wahr.eml
2023-05-21 12:02 mstinsky Note Added: 0016968
2023-05-21 20:32 sebastien Note Added: 0016969
2023-05-28 10:54 mstinsky Note Added: 0016984