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IDProjectCategoryView StatusDate SubmittedLast Update
0005519SOGoActiveSyncpublic2022-05-12 07:562022-06-27 17:35
Reporterdaduke Assigned Tofrancis  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
PlatformLInuxOSDebianOS Versionbullseye
Product Version5.6.0 
Summary0005519: Android phones don't show ActiveSync calendar+contacts
Description

Hi,

we deployed both a production server (currently 5.5.1) and a test server (5.6.0) using nginx proxies. ActiveSync to Android phones used to work fine in the past, but since we reinstalled the servers last week (same ansible as before), Android phones fail to display both calendar and contacts. The Exchange account is set up without any issue, I can see it sycing, but several calendar apps don't even show the new calendar, let alone any events. I tried with several phones. Sometimes the calendar shows up for some time (including events), but then disappears again. Outlook and Thunderbird (tbsync) sync fine using the same EAS. I enabled EAS debug level and compared the XML exchanged in both cases (TB and Android), and they look basically the same. No errors in the sogo log. It seems as if the sync itself is fine, but something in the communication or sync data causes Android to reject the data. How can we debug this further?

thanks,
-Christian

TagsNo tags attached.

Activities

daduke

daduke

2022-05-12 09:34

reporter   ~0016052

I just noticed that upon sync the contacts coming from Sogo pop up in the Android contacts app for a split second before everything vanishes again
francis

francis

2022-05-12 12:00

administrator   ~0016053

You can compare your configuration with the one proposed on the community wiki.
daduke

daduke

2022-05-12 12:12

reporter   ~0016054

our nginx settings are a direct copy of this wiki page, this doesn't seem to be the issue (especially since I have since converted the test server to use an Apache proxy and it shows exactly the same behavior). thanks anyway, happy to follow any lead...
daduke

daduke

2022-05-23 12:33

reporter   ~0016076

here's a video of the current EAS sync situation Sogo 5.6.0 -> Android contacts: https://people.phys.ethz.ch/~daduke/sogosync.mp4
In the calendar app, the Sogo Exchange account doesn't even show up.
daduke

daduke

2022-06-24 08:56

reporter   ~0016099

we figured it out: we had configured a module constraint in sogo.conf in order to hide the mail module (we didn't want to have to support two webmail frondends..), and apparently disabling the mail module breaks EAS sync. With the mail module reactivated EAS works immediately.
daduke

daduke

2022-06-24 08:58

reporter   ~0016100

issue can be closed (can't seem to do it myself)

Issue History

Date Modified Username Field Change
2022-05-12 07:56 daduke New Issue
2022-05-12 09:34 daduke Note Added: 0016052
2022-05-12 12:00 francis Note Added: 0016053
2022-05-12 12:12 daduke Note Added: 0016054
2022-05-23 12:33 daduke Note Added: 0016076
2022-06-24 08:56 daduke Note Added: 0016099
2022-06-24 08:58 daduke Note Added: 0016100
2022-06-27 17:35 francis Assigned To => francis
2022-06-27 17:35 francis Status new => closed
2022-06-27 17:35 francis Resolution open => no change required