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IDProjectCategoryView StatusDate SubmittedLast Update
0005311SOGoWeb Mailpublic2021-05-03 08:472021-05-03 11:55
ReporterNathan Assigned To 
PrioritynormalSeverityminorReproducibilityrandom
Status newResolutionopen 
Product Version5.0.1 
Summary0005311: SOGo has issues with showing mail content
Description

SOGo has issues with showing content of an email from a Chinese company. The subject is shown, but the contents of the mail is not appearing. It looks like loading is taking forever. When replying on that email, the text of the message is showed. Email from other companies is showed as expected.

In the log on the server (IP and domain changed for privacy purposes):

2021-04-14 16:06:52.229 sogod[7753:7753] EXCEPTION: <NSException: 0x560c09ecb530> NAME:NSInvalidArgumentException REASON:GSInlineArray(instance) does not recognize getCharacters:range: INFO:(null)
Apr 14 16:06:52 sogod [7753]: ip.ad.dr.es "GET /SOGo/so/info@clientdomain.tld/Mail/0/folderINBOX/7461/view HTTP/1.1" 501 0/0 0.250 - - 260K - 22

Additional Information

Some raw information from the mail:

MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_2741711213139195515236"

This is a multi-part message in MIME format.

------=_NextPart_2741711213139195515236
Content-Type: multipart/related;
boundary="----=_NextPart_2741721313139195515236"

------=_NextPart_2741721313139195515236
Content-Type: multipart/alternative;
boundary="----=_NextPart_2741731413139195515236"

------=_NextPart_2741731413139195515236
Content-type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Good day! =20
Thank you for your reply=2E =20
The attachment is the PI,please check it ,and after you make payment ,ple=
ase send me back the bank recepit so that I can confirm it with our finan=
cial department and arrange the sample for you=2E
=20

TagsNo tags attached.

Activities

Nathan

Nathan

2021-05-03 08:47

reporter  

SOGo_issue.png (81,555 bytes)   
SOGo_issue.png (81,555 bytes)   
francis

francis

2021-05-03 11:55

administrator   ~0015237

Please attach the raw source of the message (.eml file).

Issue History

Date Modified Username Field Change
2021-05-03 08:47 Nathan New Issue
2021-05-03 08:47 Nathan File Added: SOGo_issue.png
2021-05-03 11:55 francis Note Added: 0015237