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IDProjectCategoryView StatusDate SubmittedLast Update
0005233SOGoActiveSyncpublic2020-12-10 11:332021-01-11 17:33
Reporteralmo Assigned To 
PrioritynormalSeveritytweakReproducibilityN/A
Status newResolutionopen 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version5.0.1 
Summary0005233: Sogo sends emails twice via Outlook
Description

Hello,

I have the problem that when I send an email via Outlook via Active Sync (SOGO), it is sometimes sent twice or even four times.

While the sync is running from the outbox, the sent mail is not moved to sent and Outlook does the whole thing again.

I've already tried and adjusted everything, but can't find a solution. It's been the same since the upgrade from 4 to 5.

Additional Information

Debian 9.13
Basis Mailserver iRedMail 1.3.2

TagsNo tags attached.

Activities

tfu

tfu

2020-12-12 07:54

reporter   ~0014990

Set SOGoEASDebugEnabled = YES. With this parameter set sogo.log will contain more info about the EAS communication between OL and SOGo.
ImapDebugEnabled = YES might help to get a better understanding about the IMAP interactions. Also check /var/log/mail.* for any errors.
almo

almo

2020-12-12 14:38

reporter   ~0014991

Thanks for pointing out "SOGoEASDebugEnabled = YES". I activated this entry and restarted the whole server and learned the SOGO log.

And I wrote a test mail to another server from the server in question, and the mail was sent twice. But I don't find an Error [ERROR] entry in the log at the point where the mail is processed by SOGo.

error.jpg (41,829 bytes)   
error.jpg (41,829 bytes)   
Outlook send.JPG (47,826 bytes)   
Outlook send.JPG (47,826 bytes)   
tfu

tfu

2020-12-12 17:05

reporter   ~0014992

What is the EAS response to the SendMail request? Have you checked mail. * in /var/log?
almo

almo

2020-12-12 17:14

reporter   ~0014993

Can you please give me an example of what I should be looking for based on the request structure?

No, i have only check /var/log/sogo/sogo.log first time
tfu

tfu

2020-12-14 12:56

reporter   ~0014995

Just look for the string "SendMail" in sogo.log.
... EAS - request for device ... <SendMail xmlns... or ...POST /SOGo/Microsoft-Server-ActiveSync....Cmd=SendMail....
almo

almo

2020-12-14 17:17

reporter   ~0014996

The log with the time of the screenshots is attached. I only made the email addresses unrecognizable.

sogo_log.txt (24,829 bytes)    
Dec 12 15:22:33 sogod [3388]: <0x0x55f80bc48ee0[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
Dec 12 15:22:33 sogod [3388]: <0x0x55f80bc48ee0[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
Dec 12 15:22:33 sogod [3388]: <0x0x55f80bae5d50[SOGoActiveSyncDispatcher]> EAS - request for device 7C9A0AF94A1A418FA090F026D6BFF3E2: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<SendMail xmlns="ComposeMail:">
 <ClientId>{242EAA3E-C7D6-44F9-A48A-99C82D36F081}</ClientId>
 <SaveInSentItems/>
 <MIME>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</MIME>
</SendMail>

2020-12-12 15:22:33.198 sogod[3388:3388] SMTP: STARTTLS successfully performed
Dec 12 15:22:33 sogod [3389]: [WARN] <0x0x55f80bf93c50[SOGoWebDAVAclManager]> entry '{DAV:}write' already exists in DAV permissions table
Dec 12 15:22:33 sogod [3389]: [WARN] <0x0x55f80bf93c50[SOGoWebDAVAclManager]> entry '{DAV:}write-properties' already exists in DAV permissions table
Dec 12 15:22:33 sogod [3389]: [WARN] <0x0x55f80bf93c50[SOGoWebDAVAclManager]> entry '{DAV:}write-content' already exists in DAV permissions table
Dec 12 15:22:33 sogod [3388]: 79.250.251.121 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=SendMail&User=it@ib-nk.de&DeviceId=7C9A0AF94A1A418FA090F026D6BFF3E2&DeviceType=WindowsOutlook15 HTTP/1.1" 200 0/2571 0.521 - - 6M - 11
Dec 12 15:22:33 sogod [3389]: <0x0x55f80be94a20[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - sortedBySequence (918) - lastObject: 924-956
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - allCacheObjects (2) - lastObject: 925-957
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - found in cache: 0  k = 0
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - Dealing with cacheObject: 924-956
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - Dealing with cacheObject: 925-957
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - ADD!
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - first uid added 925
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Dec 12 15:22:34 sogod [3389]: <0x0x55f80baf6c80[SOGoActiveSyncDispatcher]> EAS - response for device 7C9A0AF94A1A418FA090F026D6BFF3E2: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<Sync xmlns="AirSync:">
 <Collections>
  <Collection>
   <Class>Email</Class>
   <SyncKey>966-2022</SyncKey>
   <CollectionId>mail%2Fbc70d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Calendar</Class>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vevent%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Contacts</Class>
   <SyncKey>1552598017</SyncKey>
   <CollectionId>vcard%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>420-970</SyncKey>
   <CollectionId>mail%2F3baca31526c9725ad0080000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>925-957</SyncKey>
   <CollectionId>mail%2Fb970d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
   <Commands>
    <Add>
     <ServerId>925</ServerId>
     <ApplicationData>
      <To xmlns="Email:">&quot;&apos;Fabian Hauner&apos;&quot; &lt;fh@xxxxx.de&gt;</To>
      <DisplayTo xmlns="Email:">&apos;Fabian Hauner&apos;</DisplayTo>
      <From xmlns="Email:">&quot;Fabian Hauner | IBNK IT&quot; &lt;it@xxxxxx.de&gt;</From>
      <Subject xmlns="Email:">test</Subject>
      <ThreadTopic xmlns="Email:">test</ThreadTopic>
      <DateReceived xmlns="Email:">2020-12-12T14:21:32.000Z</DateReceived>
      <Importance xmlns="Email:">1</Importance>
      <Read xmlns="Email:">1</Read>
      <MessageClass xmlns="Email:">IPM.Note</MessageClass>
      <ContentClass xmlns="Email:">urn:content-classes:message</ContentClass>
      <InternetCPID xmlns="Email:">65001</InternetCPID>
      <Body xmlns="AirSyncBase:">
       <Type>4</Type>
       <Truncated>0</Truncated>
       <Preview/>
       <Data>From: &quot;Fabian Hauner | IBNK IT&quot; &lt;it@xxxxx.de&gt;
To: &quot;&apos;Fabian Hauner&apos;&quot; &lt;fh@xxxxxx.de&gt;
Subject: test
Date: Sat, 12 Dec 2020 15:21:32 +0100
Message-ID: &lt;001701d6d092$3b125c70$b1371550$@xxxxxxxx.de&gt;
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary=&quot;----=_NextPart_000_0018_01D6D09A.9CD87220&quot;
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AdbQkhMGZ+LjAzvdTfCPbbAIMNnujg==
Content-Language: de

This is a multipart message in MIME format.

------=_NextPart_000_0018_01D6D09A.9CD87220
Content-Type: text/plain;
	charset=&quot;us-ascii&quot;
Content-Transfer-Encoding: 7bit

Das ist eine ganz wilde test mail

 

 


------=_NextPart_000_0018_01D6D09A.9CD87220
Content-Type: text/html;
	charset=&quot;us-ascii&quot;
Content-Transfer-Encoding: quoted-printable

&lt;html xmlns:v=3D&quot;urn:schemas-microsoft-com:vml&quot; =
xmlns:o=3D&quot;urn:schemas-microsoft-com:office:office&quot; =
xmlns:w=3D&quot;urn:schemas-microsoft-com:office:word&quot; =
xmlns:m=3D&quot;http://schemas.microsoft.com/office/2004/12/omml&quot; =
xmlns=3D&quot;http://www.w3.org/TR/REC-html40&quot;&gt;&lt;head&gt;&lt;META =
HTTP-EQUIV=3D&quot;Content-Type&quot; CONTENT=3D&quot;text/html; =
charset=3Dus-ascii&quot;&gt;&lt;meta name=3DGenerator content=3D&quot;Microsoft Word 15 =
(filtered medium)&quot;&gt;&lt;style&gt;&lt;!--
/* Font Definitions */
@font-face
	{font-family:&quot;Cambria Math&quot;;
	panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
	{font-family:Calibri;
	panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0cm;
	font-size:11.0pt;
	font-family:&quot;Calibri&quot;,sans-serif;
	mso-fareast-language:EN-US;}
span.E-MailFormatvorlage17
	{mso-style-type:personal-compose;
	font-family:&quot;Calibri&quot;,sans-serif;
	color:windowtext;}
.MsoChpDefault
	{mso-style-type:export-only;
	font-family:&quot;Calibri&quot;,sans-serif;
	mso-fareast-language:EN-US;}
@page WordSection1
	{size:612.0pt 792.0pt;
	margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
	{page:WordSection1;}
--&gt;&lt;/style&gt;&lt;!--[if gte mso 9]&gt;&lt;xml&gt;
&lt;o:shapedefaults v:ext=3D&quot;edit&quot; spidmax=3D&quot;1026&quot; /&gt;
&lt;/xml&gt;&lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;&lt;xml&gt;
&lt;o:shapelayout v:ext=3D&quot;edit&quot;&gt;
&lt;o:idmap v:ext=3D&quot;edit&quot; data=3D&quot;1&quot; /&gt;
&lt;/o:shapelayout&gt;&lt;/xml&gt;&lt;![endif]--&gt;&lt;/head&gt;&lt;body lang=3DDE =
link=3D&quot;#0563C1&quot; vlink=3D&quot;#954F72&quot; style=3D&apos;word-wrap:break-word&apos;&gt;&lt;div =
class=3DWordSection1&gt;&lt;p class=3DMsoNormal&gt;Das ist eine ganz wilde test =
mail&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;&lt;p class=3DMsoNormal&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;&lt;p =
class=3DMsoNormal&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;&lt;/div&gt;&lt;/body&gt;&lt;/html&gt;
------=_NextPart_000_0018_01D6D09A.9CD87220--</Data>
       <EstimatedDataSize>3307</EstimatedDataSize>
      </Body>
      <Flag xmlns="Email:">
       <FlagStatus>0</FlagStatus>
      </Flag>
      <Categories xmlns="Email:"/>
      <ConversationId xmlns="Email2:">PDAwMTcwMWQ2ZDA5MiQzYjEyNWM3MCRiMTM3MTU1MCRAaWItbmsuZGU+</ConversationId>
      <LastVerbExecuted xmlns="Email2:">0</LastVerbExecuted>
      <NativeBodyType xmlns="AirSyncBase:">1</NativeBodyType>
     </ApplicationData>
    </Add>
   </Commands>
  </Collection>
  <Collection>
   <Class>Tasks</Class>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vtodo%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>2-2</SyncKey>
   <CollectionId>mail%2F1f2683324631735a13280000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>4-2</SyncKey>
   <CollectionId>mail%2F50f63a2edc253f5be31c0000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>1-1</SyncKey>
   <CollectionId>mail%2Fbb70d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>150-218</SyncKey>
   <CollectionId>mail%2Fe745fa02a5b2655aee030000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Calendar</Class>
   <SyncKey>1582141181</SyncKey>
   <CollectionId>vevent%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</CollectionId>
   <Status>1</Status>
  </Collection>
 </Collections>
</Sync>

Dec 12 15:22:34 sogod [3389]: 79.250.251.121 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=it@ib-nk.de&DeviceId=7C9A0AF94A1A418FA090F026D6BFF3E2&DeviceType=WindowsOutlook15 HTTP/1.1" 200 3573/1109 1.568 - - 12M - 12
Dec 12 15:22:35 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - request for device 7C9A0AF94A1A418FA090F026D6BFF3E2: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<Sync xmlns="AirSync:">
 <Collections>
  <Collection>
   <SyncKey>966-2022</SyncKey>
   <CollectionId>mail%2Fbc70d32816b8655af0040000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vevent%2Fpersonal</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>1</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>1552598017</SyncKey>
   <CollectionId>vcard%2Fpersonal</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>1</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>420-970</SyncKey>
   <CollectionId>mail%2F3baca31526c9725ad0080000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>925-957</SyncKey>
   <CollectionId>mail%2Fb970d32816b8655af0040000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vtodo%2Fpersonal</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>1</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>2-2</SyncKey>
   <CollectionId>mail%2F1f2683324631735a13280000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>4-2</SyncKey>
   <CollectionId>mail%2F50f63a2edc253f5be31c0000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>(null)-(null)</SyncKey>
   <CollectionId>mail%2FShared</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>1-1</SyncKey>
   <CollectionId>mail%2Fbb70d32816b8655af0040000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>150-218</SyncKey>
   <CollectionId>mail%2Fe745fa02a5b2655aee030000d36fe14d</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <MIMESupport>2</MIMESupport>
    <MIMETruncation>8</MIMETruncation>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>4</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
  <Collection>
   <SyncKey>1582141181</SyncKey>
   <CollectionId>vevent%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</CollectionId>
   <DeletesAsMoves>0</DeletesAsMoves>
   <WindowSize>512</WindowSize>
   <Options>
    <FilterType>0</FilterType>
    <BodyPreference xmlns="AirSyncBase:">
     <Type>1</Type>
     <AllOrNone>1</AllOrNone>
    </BodyPreference>
   </Options>
  </Collection>
 </Collections>
 <WindowSize>16</WindowSize>
</Sync>

Dec 12 15:22:36 sogod [3389]: <0x0x55f80be75ce0[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - sortedBySequence (919) - lastObject: 925-957
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - allCacheObjects (1) - lastObject: 925-957
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - found in cache: 0  k = 0
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - Dealing with cacheObject: 925-957
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> Change detected during Sync, we push the content.
Dec 12 15:22:36 sogod [3389]: <0x0x55f80b88c150[SOGoActiveSyncDispatcher]> EAS - response for device 7C9A0AF94A1A418FA090F026D6BFF3E2: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<Sync xmlns="AirSync:">
 <Collections>
  <Collection>
   <Class>Email</Class>
   <SyncKey>966-2022</SyncKey>
   <CollectionId>mail%2Fbc70d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Calendar</Class>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vevent%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Contacts</Class>
   <SyncKey>1552598017</SyncKey>
   <CollectionId>vcard%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>420-970</SyncKey>
   <CollectionId>mail%2F3baca31526c9725ad0080000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>926-957</SyncKey>
   <CollectionId>mail%2Fb970d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Tasks</Class>
   <SyncKey>1518180702</SyncKey>
   <CollectionId>vtodo%2Fpersonal</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>2-2</SyncKey>
   <CollectionId>mail%2F1f2683324631735a13280000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>4-2</SyncKey>
   <CollectionId>mail%2F50f63a2edc253f5be31c0000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>1-1</SyncKey>
   <CollectionId>mail%2Fbb70d32816b8655af0040000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Email</Class>
   <SyncKey>150-218</SyncKey>
   <CollectionId>mail%2Fe745fa02a5b2655aee030000d36fe14d</CollectionId>
   <Status>1</Status>
  </Collection>
  <Collection>
   <Class>Calendar</Class>
   <SyncKey>1582141181</SyncKey>
   <CollectionId>vevent%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</CollectionId>
   <Status>1</Status>
  </Collection>
 </Collections>
</Sync>

Dec 12 15:22:36 sogod [3389]: 79.250.251.121 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=it@ib-nk.de&DeviceId=7C9A0AF94A1A418FA090F026D6BFF3E2&DeviceType=WindowsOutlook15 HTTP/1.1" 200 730/1109 1.459 - - 0 - 12
Dec 12 15:22:38 sogod [654]: [WARN] <0x0x55f80ba81e60[WOWatchDogChild]> safety belt -- sending KILL signal to pid 2748
Dec 12 15:22:39 sogod [654]: <0x0x55f80ba81e60[WOWatchDogChild]> child 2748 exited
Dec 12 15:22:39 sogod [654]: <0x0x55f80ba81e60[WOWatchDogChild]>  (terminated due to signal 9)
Dec 12 15:22:39 sogod [3389]: <0x0x55f80b84a130[SOGoActiveSyncDispatcher]> EAS - request for device 7C9A0AF94A1A418FA090F026D6BFF3E2: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<Ping xmlns="Ping:">
 <HeartbeatInterval>3540</HeartbeatInterval>
 <Folders>
  <Folder>
   <Id>mail%2Fbc70d32816b8655af0040000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>vevent%2Fpersonal</Id>
   <Class>Calendar</Class>
  </Folder>
  <Folder>
   <Id>vcard%2Fpersonal</Id>
   <Class>Contacts</Class>
  </Folder>
  <Folder>
   <Id>mail%2F3baca31526c9725ad0080000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2Fb970d32816b8655af0040000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>vtodo%2Fpersonal</Id>
   <Class>Tasks</Class>
  </Folder>
  <Folder>
   <Id>mail%2F1f2683324631735a13280000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2F50f63a2edc253f5be31c0000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2FShared</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2Fbb70d32816b8655af0040000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2Fe745fa02a5b2655aee030000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>vevent%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</Id>
   <Class>Calendar</Class>
  </Folder>
 </Folders>
</Ping>

Dec 12 15:22:39 sogod [654]: <0x0x55f80ba4a8b0[WOWatchDog]> child spawned with pid 3407
Dec 12 15:22:39 sogod [3407]: <0x0x55f80bb32690[WOHttpAdaptor]> notified the watchdog that we are ready
Dec 12 15:22:40 sogod [3389]: <0x0x55f80b84a130[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user it@ib-nk.de in Ping...
Dec 12 15:22:49 sogod [3407]: <0x0x55f80bc315f0[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
Dec 12 15:22:49 sogod [3407]: <0x0x55f80bc315f0[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
Dec 12 15:22:49 sogod [3407]: <0x0x55f80b87f520[SOGoActiveSyncDispatcher]> EAS - request for device SEC19E4196878C70: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/">
<Ping xmlns="Ping:">
 <HeartbeatInterval>880</HeartbeatInterval>
 <Folders>
  <Folder>
   <Id>vcard%2Fpersonal</Id>
   <Class>Contacts</Class>
  </Folder>
  <Folder>
   <Id>vtodo%2Fpersonal</Id>
   <Class>Tasks</Class>
  </Folder>
  <Folder>
   <Id>mail%2Fa3bfee203e63755a9e280000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>mail%2Fae8a9b2cc772775a20390000d36fe14d</Id>
   <Class>Email</Class>
  </Folder>
  <Folder>
   <Id>vtodo%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</Id>
   <Class>Tasks</Class>
  </Folder>
  <Folder>
   <Id>vevent%2Finfo_A_ib-nk_D_de_88D-5A76E780-1-E856AB0</Id>
   <Class>Calendar</Class>
  </Folder>
  <Folder>
   <Id>vevent%2Fpersonal</Id>
   <Class>Calendar</Class>
  </Folder>
 </Folders>
</Ping>
sogo_log.txt (24,829 bytes)   
tfu

tfu

2020-12-14 20:59

reporter   ~0014997

In the log you provided I see only one SendMail-request.
hlava

hlava

2020-12-14 21:47

reporter   ~0014998

I have same problem. One process get stucked, consume 100% of one core and for some time outlook is not synchronized. After while it gets unstucked and send email second time. I am unable to find anything interesting in log, event when EAS debug enabled. I dont want to put it here, becaouse of lots of personal stuff.
hlava

hlava

2020-12-14 21:48

reporter   ~0014999

and also - it started when upgrade to sogo 5
almo

almo

2020-12-15 06:54

reporter   ~0015000

@hlava whats your System?

I don't have the problem on my other Sogo 5 system under Debian 10.
hlava

hlava

2020-12-15 09:01

reporter   ~0015001

It does not happen offten. Ones a week or something. Thats why it is difficult to find the problem. I am near to to prepare fresh server for mails. It happens to all mailboxes. We dont have many of them, about 20 or something like that, but everyone uses activesync. And system is Ubuntu 18.04.5 LTS.

Interesting is, that when PID proces stuck, and I stop sogod, it wont killed that stucked process. In log is - forcing to stop that, but no success. I have to do kill -9 to really kill him.

But it is quite old installation with iredadmin, I have done lots of updates since, but I am curious, that @almo has same problem since upgrade to sogo 5.

(sorry for my english)
almo

almo

2020-12-16 15:34

reporter   ~0015002

214 / 5000
Übersetzungsergebnisse
Who has already gotten more information. I also like to provide remote support and my server shell when we get the problem solved. Or even more logs.
It is slowly annoying me and the users
tfu

tfu

2020-12-17 09:12

reporter   ~0015003

It would help to see a complete set of log-files starting with the time the mail was sent for the first time (i.e. starting with the SendMail-Request). If Outlook is initiating the send of the duplicate mail I'd expect to find another SendMail-Request.

sogo.log, /var/log/mail.* and WebServer-Logs

Following sed (or a similar one) could strip some sensitive data:
sed -e '/<ApplicationData/,/<\/ApplicationData>/{H;$!d;}' < sogo.log >
sogo-stripped.log

Note: The SendMail request contains a base64 encoded version of the mail.
almo

almo

2020-12-17 10:16

reporter   ~0015004

@tfu

I have Push the Orginal Log from Screenshot from 12.12.2020 on my CloudServer and Shared it for you. I have Clean the sogo.log an reboot the Server and have send one Mail from me to an other to me. After this i have grep the log.

Logs -> https://groot.sys24.org/cloud/index.php/s/tjjzcWkdja5HzX2

And I anonymized the current SoGo Log and also filed it. I hope to find something there
tfu

tfu

2020-12-17 16:37

reporter   ~0015005

Dec 17 11:04:18 sogod [12188]: <0x0x564a269fb060[SOGoActiveSyncDispatcher]> EAS - request for device D4C7E2162F864EA8A9AFF5DD50957B48: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/&quot;>
<SendMail xmlns="ComposeMail:">
<ClientId>{9940A4F2-C0F4-4DA7-BF12-5D2DB58FE202}</ClientId>
<SaveInSentItems/>
<MIME>RnJvbTogIkNocmlzdGluZSBMYWNoZW5tYWllciIg.... ENkQ0NjQuNURCQTBBRTAtLQ0K</MIME>
</SendMail>

....

2020-12-17 11:04:19.045 sogod[12188:12188] SMTP: STARTTLS successfully performed

....

Dec 17 11:05:18 sogod [21265]: [WARN] <0x0x564a26144cb0[WOWatchDogChild]> safety belt -- sending KILL signal to pid 12188
Dec 17 11:05:19 sogod [21265]: <0x0x564a26144cb0[WOWatchDogChild]> child 12188 exited
Dec 17 11:05:19 sogod [21265]: <0x0x564a26144cb0[WOWatchDogChild]> (terminated due to signal 9)
Dec 17 11:05:19 sogod [21265]: <0x0x564a2610d8c0[WOWatchDog]> child spawned with pid 12622

...
Dec 17 11:05:19 sogod [12475]: <0x0x564a26c36e80[SOGoActiveSyncDispatcher]> EAS - request for device D4C7E2162F864EA8A9AFF5DD50957B48: <?xml version="1.0"?>
<!DOCTYPE ActiveSync PUBLIC "-//MICROSOFT//DTD ActiveSync//EN" "http://www.microsoft.com/&quot;>
<SendMail xmlns="ComposeMail:">
<ClientId>{4542AB27-71EE-4E61-A328-FFC673FA1B5A}</ClientId>
<SaveInSentItems/>
<MIME>RnJvbTogIkNocmlzdGluZSBMYWNo.... DRfMDFENkQ0NjQuODE5QTI3QjAtLQ0K</MIME>
</SendMail>
....

Dec 17 11:05:19 sogod [12475]: 24.134.92.57 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=SendMail&User=lachenmaier@ib-nk.de&DeviceId=D4C7E2162F864EA8A9AFF5DD50957B48&DeviceType=WindowsOutlook15 HTTP/1.1" 200 0/3284 0.550 - - 288K - 12

What do you get in the smtp-server logs around the time of above log excerpt?
Can you please upload your sogo.conf?
almo

almo

2020-12-17 17:36

reporter   ~0015006

What do you get in the smtp-server logs around the time of above log excerpt?
-> You can find it on my cloud Link

I also put sogo.conf in the cloud, and censored the passwords with *****
tfu

tfu

2020-12-18 11:08

reporter   ~0015007

The smtp.log shows 2 successfully send attempts. According to above info from sogo.log the first mail is sent a sogod process with PID 12188. This process sends the mail successfully but doens't respond back to OL.
Due to the missing response OL retries the send-operation via sogod with PID 12475. And this is causing the 2nd mail.
The pid 12188 gets killed (safety belt -- sending KILL signal to pid 12188) after 1 minute because because of "no activity"(->WOWatchDogRequestTimeout=1).

1) Check whether SOGO and SOPE have the same version.
2) Reproduce the problem and produce back trace as described here: https://sogo.nu/support/faq/how-do-i-debug-sogo.html
While debugging it might required to set WOWatchDogRequestTimeout to a higher value. See https://sogo.nu/files/docs/SOGoInstallationGuide.html#_microsoft_enterprise_activesync_tuning for related parameters.
tfu

tfu

2020-12-18 11:10

reporter   ~0015008

The smtp.log shows 2 successfully send attempts. According to above info from sogo.log the first mail is sent by sogod process with PID 12188. This process sends the mail successfully but doens't respond back to OL.
Due to the missing response OL retries the send-operation via sogod with PID 12475. And this is causing the 2nd mail.
The pid 12188 gets killed (safety belt -- sending KILL signal to pid 12188) after 1 minute because because of "no activity"(->WOWatchDogRequestTimeout=1).

Can you please reproduce the problem and produce back trace as described here: https://sogo.nu/support/faq/how-do-i-debug-sogo.html
While debugging it might required to set WOWatchDogRequestTimeout to a higher value. See https://sogo.nu/files/docs/SOGoInstallationGuide.html#_microsoft_enterprise_activesync_tuning for related parameters.
hlava

hlava

2020-12-18 13:05

reporter   ~0015009

Currently I have success with little of tuning sogo config (timout, limit etc.). A Also give higher memeory limit to PID and add cpus and memory to vm. (750MB per pid, 20PIDS, 10 Cpus, 25GB RAM). It is quite a lot, but seems to successfuly remove problem with stucked pid and resending emails.

I will let you know after longer period.
almo

almo

2020-12-19 08:01

reporter   ~0015010

@tfu -> How can I check the sope version? My Sogo Version is (5.0.1.20201219-1) sogo-activesync (5.0.1.20201219-1)

@hlava -> Can you please provide your customized config anonymously somehow?
almo

almo

2020-12-21 08:13

reporter   ~0015011

I noticed that when I attach a PDF with 10 MB to an email it always comes out twice or even 8 times.
I made the adjustments from https://sogo.nu/files/docs/SOGoInstallationGuide.html#_microsoft_enterprise_activesync_tuning
almo

almo

2021-01-02 14:14

reporter   ~0015012

@tfu
@hlava

  • Could you two please answer my questions? Maybe that would help me.
tfu

tfu

2021-01-02 17:23

reporter   ~0015013

Here is one link returned on a quick search: https://www.cyberciti.biz/faq/find-out-if-package-is-installed-in-linux/
almo

almo

2021-01-02 18:22

reporter   ~0015014

@tfu

Thank you for your answer. I executed the command and got the following return.
"
dpkg -s sogo
Package: sogo
Status: install ok installed
Priority: optional
Section: web
Installed-Size: 51872
Maintainer: Inverse Support <support@inverse.ca>
Architecture: amd64
Multi-Arch: same
Version: 5.0.1.20210101-1
Depends: libc6 (>= 2.14), libcurl3 (>= 7.16.2), libgcc1 (>= 1:3.0), libglib2.0-0 (>= 2.14.0), libgnustep-base1.24 (>= 1.24.7), liblasso3 (>= 2.5.0), libmemcached11, liboath0 (>= 2.6.0), libobjc4 (>= 4.6), libsbjson2.3 (>= 4.9.r1664.20201202), libsodium18 (>= 1.0.10), libsope-appserver4.9 (>= 4.9.r1664.20201202), libsope-core4.9 (>= 4.9.r1664.20201202), libsope-gdl1-4.9 (>= 4.9.r1664.20201202), libsope-ldap4.9 (>= 4.9.r1664.20201202), libsope-mime4.9 (>= 4.9.r1664.20201202), libsope-xml4.9 (>= 4.9.r1664.20201202), libssl1.1 (>= 1.1.0), libzip4 (>= 1.0), sope4.9-libxmlsaxdriver, sope4.9-db-connector, gnustep-make, zip
"

A query for sope or the other sope modules comes to nothing. So how can I determine whether the "sope" is properly installed?
almo

almo

2021-01-02 18:28

reporter   ~0015015

Addendum, for completeness

dpkg-query -l 'sope*'
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-=========================================================================-=========================================-=========================================-=======================================================================================================================================================
un sope-libxmlsaxdriver <none> <none> (no description available)
un sope4.9-db-connector <none> <none> (no description available)
ii sope4.9-gdl1-mysql 4.9.r1664.20201202 amd64 MySQL connector for SOPE's fork of the GNUstep database environment
ii sope4.9-libxmlsaxdriver 4.9.r1664.20201202 amd64 XML Parser for SOPE's SAX engine
tfu

tfu

2021-01-02 20:02

reporter   ~0015016

dpkg -l | grep 'sogo|sope'

verify your setup based on what is described here:
https://sogo.nu/files/docs/SOGoInstallationGuide.html#_microsoft_enterprise_activesync_tuning
almo

almo

2021-01-11 13:25

reporter   ~0015022

As sorry as I am, I made the adjustments from https://sogo.nu/files/docs/SOGoInstallationGuide.html#_microsoft_enterprise_activesync_tuning. And the problem doesn't get better and continues
hlava

hlava

2021-01-11 16:43

reporter   ~0015023

When i set parameters as recomended in guide, it was much worse. I had to make fresh install of everything to solve the problem. Now it seems working fine.
almo

almo

2021-01-11 17:27

reporter   ~0015024

hlava, that's not good news at all. Sure, a Fresh Install will probably run really well. But I don't want to re-import 350 GB of mail ...

I'm wondering if upgrading from Debian 9.13 to 10.7 will solve my problem, or just make it worse
hlava

hlava

2021-01-11 17:29

reporter   ~0015025

i am not sure. I have vmail directory on NAS, and import ldap is question of couple of hours. So for me it was not a problem. And after all, it was really old instalation as well. Users seems to be happy right now again :)
almo

almo

2021-01-11 17:33

reporter   ~0015026

Well, for me it is a VPS in a data center. The entire life of a small company runs there. So website & mail. So reinstall has to be planned and ready by working hours ... So I'm not so happy to have to do it all over again

Issue History

Date Modified Username Field Change
2020-12-10 11:33 almo New Issue
2020-12-12 07:54 tfu Note Added: 0014990
2020-12-12 14:38 almo Note Added: 0014991
2020-12-12 14:38 almo File Added: error.jpg
2020-12-12 14:38 almo File Added: Outlook send.JPG
2020-12-12 17:05 tfu Note Added: 0014992
2020-12-12 17:14 almo Note Added: 0014993
2020-12-14 12:56 tfu Note Added: 0014995
2020-12-14 17:17 almo Note Added: 0014996
2020-12-14 17:17 almo File Added: sogo_log.txt
2020-12-14 20:59 tfu Note Added: 0014997
2020-12-14 21:47 hlava Note Added: 0014998
2020-12-14 21:48 hlava Note Added: 0014999
2020-12-15 06:54 almo Note Added: 0015000
2020-12-15 09:01 hlava Note Added: 0015001
2020-12-16 15:34 almo Note Added: 0015002
2020-12-17 09:12 tfu Note Added: 0015003
2020-12-17 10:16 almo Note Added: 0015004
2020-12-17 16:37 tfu Note Added: 0015005
2020-12-17 17:36 almo Note Added: 0015006
2020-12-18 11:08 tfu Note Added: 0015007
2020-12-18 11:10 tfu Note Added: 0015008
2020-12-18 13:05 hlava Note Added: 0015009
2020-12-19 08:01 almo Note Added: 0015010
2020-12-21 08:13 almo Note Added: 0015011
2021-01-02 14:14 almo Note Added: 0015012
2021-01-02 17:23 tfu Note Added: 0015013
2021-01-02 18:22 almo Note Added: 0015014
2021-01-02 18:28 almo Note Added: 0015015
2021-01-02 20:02 tfu Note Added: 0015016
2021-01-11 13:25 almo Note Added: 0015022
2021-01-11 16:43 hlava Note Added: 0015023
2021-01-11 17:27 almo Note Added: 0015024
2021-01-11 17:29 hlava Note Added: 0015025
2021-01-11 17:33 almo Note Added: 0015026