View Issue Details

IDProjectCategoryView StatusLast Update
0005067SOGoWeb Mailpublic2020-08-04 16:34
ReporterEricC Assigned To 
Status newResolutionopen 
Platform[Server] LinuxOSRHEL/CentOSOS Version7
Product Version4.3.2 
Summary0005067: disappearing signature

the signature disappears after some use !!!!

When I add a signature (html or picture) it disappears from the preferences after a while (random).

Thank you for your help

TagsNo tags attached.


Christian Mack

Christian Mack

2020-07-30 16:15

developer   ~0014598

Does someone else have access to that account?
Which database management system are you using?
Do you have daily backups?
What does 'sogo-tool backup ...' provide for that account before and after vanishing of the signature?



2020-07-30 16:39

reporter   ~0014599

We are two to have access to this account.
We use mysql.
No active backup with sogo-tools
I just have a mysql database dump every night



2020-07-30 17:03

administrator   ~0014600

Do you have a cluster of sogo servers?

Do you have a parallel instance running version 2 of SOGo?



2020-07-30 17:38

reporter   ~0014601

it is a simple installation under centos.

The basic installation is in version 4.3.0, updated in 4.3.2

The problem existed from the base install and persine after the update

Christian Mack

Christian Mack

2020-08-04 16:34

developer   ~0014630

Do you expire your sessions?

Issue History

Date Modified Username Field Change
2020-06-30 09:34 EricC New Issue
2020-07-30 16:15 Christian Mack Note Added: 0014598
2020-07-30 16:39 EricC Note Added: 0014599
2020-07-30 17:03 francis Note Added: 0014600
2020-07-30 17:38 EricC Note Added: 0014601
2020-08-04 16:34 Christian Mack Note Added: 0014630