0005040: High server CPU load and errors in logs when opening message with large pdf attached in webmail - SOGo

ID	Project	Category	View Status	Date Submitted	Last Update

0005040	SOGo	Web Mail	public	2020-05-28 11:07	2020-05-29 08:24

Reporter	Dancerbus	Assigned To
Priority	high	Severity	major	Reproducibility	always
Status	new	Resolution	open
Product Version	nightly master

Summary	0005040: High server CPU load and errors in logs when opening message with large pdf attached in webmail
Description	Getting high CPU usage (up to 100%) when message with couple large pdf attachments being opened in Web Mail. Errors are logged to /var/log/sogo/sogo.log May 28 13:37:26 sogod [3534]: [ERROR] <0x0x55cc2a728bd0[UIxMailRenderingContext]> found no viewer for MIME type: application/pdf May 28 13:37:26 sogod [3534]: [ERROR] <0x0x55cc2a728bd0[UIxMailRenderingContext]> found no viewer for MIME type: application/pdf
Tags	No tags attached.

Christian Mack 2020-05-29 06:58 developer ~0014386	Those errors are harmless. They only state the obvious fact, that SOGo is not capable of displaying PDF. Therefore it only will provide it as download. Is that high CPU state also true for emails with other large attachments like images?

Dancerbus 2020-05-29 08:24 reporter ~0014387	Thank you for your response. I rechecked and it appears that high CPU load happens for 1 particular message. Unfortunately i can't provide it as a sample.

Date Modified	Username	Field
2020-05-28 11:07	Dancerbus	New Issue
2020-05-29 06:58	Christian Mack	Note Added: 0014386
2020-05-29 08:24	Dancerbus	Note Added: 0014387