View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0004219 | SOGo | Web Preferences | public | 2017-07-06 13:48 | 2017-07-31 14:13 |
| Reporter | rci | Assigned To | francis | ||
| Priority | normal | Severity | minor | Reproducibility | have not tried |
| Status | closed | Resolution | no change required | ||
| Platform | [Server] Linux | OS | Debian | OS Version | 8 (Jessie) |
| Summary | 0004219: Web: Unable to save settings | ||||
| Description | User cannot save preferences. Error message: "Service temporarily unavailable". | ||||
| Tags | No tags attached. | ||||
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Any error in your sogod log? Any JavaScript error? Make sure to empty your browser's cache. |
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Cache has been empty, Java Script has been globally enabled. I noticed that the settings are saved despite the error message. |
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Do you use SIEVE? |
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No, SIEVE is not active. |
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What do you get when checking that user? |
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root@sogo:~# /usr/sbin/sogo-tool checkup <user1> root@sogo:~# /usr/sbin/sogo-tool checkup <user2> Nothing useful, I think? |
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This means they do not have corrupt entries, which is a good thing. Do you have the matching sope packages installed for your sogo version? |
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I tried it with a different not otherwise used browser (Chrome). After logout and login (with the same browser) the error message re-appeared -- until I deleted the browser data again. Nothing in the logs, mysql error log is empty. There are no user visable Java Script errors. Chrome runs "out of shelf", no script restrictions or ad blocker. |
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Has Christian wrote, can you share your installed SOGo/SOPE packages? Also, do any of the following parameters defined in sogo.conf? SOGoSieveScriptsEnabled |
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Sorry, I thought I had attached a file containing required info. libsope-appserver4.9/unknown,now 4.9.r1664.20170705 amd64 [installed,automatic] |
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From sogo.conf: SOGoSieveScriptsEnabled = NO; If I understand the configuration manual correct SOGoVacationEnabled might be better "No" since at the moment we are not using Sieve? |
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Exactly. |
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O.k., thank you. It worked. But I don't have to understand the connection between SOGoVacationEnabled and storing settings in the web interface? |
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When saving the preferences, sogod tried to update the Sieve script (because vacation auto-reply was enabled). Because it failed, it returned a 503 error code even if the other settings were save to the database. |
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Thank you for clarification. |
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| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2017-07-06 13:48 | rci | New Issue | |
| 2017-07-06 14:29 | francis | Note Added: 0012046 | |
| 2017-07-07 06:17 | rci | Note Added: 0012055 | |
| 2017-07-07 08:51 | Christian Mack | Note Added: 0012059 | |
| 2017-07-07 09:04 | rci | Note Added: 0012060 | |
| 2017-07-11 08:40 | Christian Mack | Note Added: 0012081 | |
| 2017-07-11 08:49 | rci | Note Added: 0012082 | |
| 2017-07-11 08:49 | rci | Note Edited: 0012082 | |
| 2017-07-12 14:40 | Christian Mack | Note Added: 0012095 | |
| 2017-07-13 06:06 | rci | Note Added: 0012098 | |
| 2017-07-13 06:08 | rci | Note Edited: 0012098 | |
| 2017-07-28 21:26 | francis | Note Added: 0012138 | |
| 2017-07-28 21:27 | francis | Note Edited: 0012138 | |
| 2017-07-31 07:36 | rci | Note Added: 0012140 | |
| 2017-07-31 07:41 | rci | Note Added: 0012141 | |
| 2017-07-31 10:34 | francis | Note Added: 0012143 | |
| 2017-07-31 10:44 | rci | Note Added: 0012144 | |
| 2017-07-31 12:54 | francis | Note Added: 0012145 | |
| 2017-07-31 14:02 | rci | Note Added: 0012146 | |
| 2017-07-31 14:13 | francis | Status | new => closed |
| 2017-07-31 14:13 | francis | Assigned To | => francis |
| 2017-07-31 14:13 | francis | Resolution | open => no change required |