0003928: Outlook cannot move multiple emails to a folder. - SOGo

ID	Project	Category	View Status	Date Submitted	Last Update

0003928	SOGo	ActiveSync	public	2016-12-05 05:31	2017-06-02 18:46

Reporter	dwalsh	Assigned To
Priority	high	Severity	minor	Reproducibility	always
Status	new	Resolution	open
Platform	[Server] Linux	OS	RHEL/CentOS	OS Version	6
Product Version	3.2.4

Summary	0003928: Outlook cannot move multiple emails to a folder.
Description	If you are connected to Outlook (2013 or 2016) via Active Sync and try to move more than 1 email to a folder, it'll show it done but the changes are not sync'd and the mail server still shows only 1 email has moved, while the others remain where they are. Nothing comes up in the logs to indicate a problem. I've replicated this under different mail server configurations and different mail servers with no difference.
Steps To Reproduce	Connect to Outlook 2013 or 2016 Move 2 or more emails from Inbox to a folder Check email on another platform (IMAP for example) and you can see that only 1 email has been moved.
Tags	No tags attached.

tfu 2016-12-05 17:58 reporter ~0010946	I can reproduce the problem, but from the logs I see that SOGo is working as expected. Although I move multiple emails in OL the requests from OL contains (sometimes) only one email which is then processed by SOGo. When I move another mail to the same folder the next MoveItems-requests will contain all emails which were not included in the previous MoveItems-request. You can test again with SOGoEASDebugEnabled = YES; to see what is described above. A quick test with www.outlook.com shows the same wired behavior.

ludovic 2017-06-02 18:46 administrator ~0011895	Looks like other solutions also have this issue: https://www.mailenable.com/kb/content/article.asp?ID=ME020656 It seems that we can also trick Outlook in making it move all messages.

Date Modified	Username	Field	Change
2016-12-05 05:31	dwalsh	New Issue
2016-12-05 17:58	tfu	Note Added: 0010946
2016-12-06 21:17	ludovic	Severity	major => minor
2017-06-02 18:46	ludovic	Note Added: 0011895