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IDProjectCategoryView StatusDate SubmittedLast Update
0003921SOGoBackend Mailpublic2016-11-29 20:462016-12-08 20:48
Reporterikolubr Assigned Toludovic  
PriorityurgentSeveritymajorReproducibilityalways
Status resolvedResolutionno change required 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version3.2.3 
Summary0003921: SOGo can't connect to new mailboxes
Description

I added a new email account to the server (MySQL, Dovecot, Postfix) and SOGo gives an error of:
sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:

Password is correct, tried to add a new mailbox and same error!
All the previous accounts are working just great, no problems at all.

Thank you, hope someone could give me a hand.

Steps To Reproduce

I added a new email account to the server (MySQL, Dovecot, Postfix) and SOGo gives an error of:
sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:

Password is correct, tried to add a new mailbox and same error!
All the previous accounts are working just great, no problems at all.

Thank you, hope someone could give me a hand.

Additional Information

sogo.log

Nov 29 12:39:23 sogod [2777]: SOGoRootPage successful login from '127.0.0.1' for user 'testtest@domain' - expire = -1 grace = -1
Nov 29 12:39:23 sogod [2777]: 127.0.0.1 "POST /SOGo/connect HTTP/1.0" 200 37/73 0.017 - - 0
Nov 29 12:39:24 sogod [2777]: <0x0x7efe08da8cf0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:24 sogod [2777]: 127.0.0.1 "GET /SOGo/so/SOGo/testtest%40domain.com HTTP/1.0" 302 0/0 0.004 - - 0
Nov 29 12:39:24 sogod [2777]: <0x0x7efe08f496b0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:24 sogod [2777]: 127.0.0.1 "GET /SOGo/so/SOGo/testtest%40domain.com/view HTTP/1.0" 302 0/0 0.007 - - 0
Nov 29 12:39:24 sogod [2777]: <0x0x7efe08ecf2e0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:24 sogod [2777]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/Mail HTTP/1.0" 302 0/0 0.005 - - 0
Nov 29 12:39:24 sogod [2777]: <0x0x7efe08f496b0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:24 sogod [2777]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/Mail/view HTTP/1.0" 200 15961/0 0.128 71397 77% 1M
Nov 29 12:39:25 sogod [2777]: <0x0x7efe090c1f80[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [2734]: <0x0x7efe08dc2220[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [1911]: <0x0x7efe0898aec0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [1897]: [ERROR] <0x0x7efe08772ba0[WOWatchDog]> No child available to handle incoming request!
Nov 29 12:39:25 sogod [1911]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/jsonSettings HTTP/1.0" 200 43/0 0.022 - - 0
Nov 29 12:39:25 sogod [1911]: <0x0x7efe08d9c320[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [2734]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/jsonDefaults HTTP/1.0" 200 3071/0 0.090 - - 2M
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe08958760[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08e81df0[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: <0x7efe08e4ceb0[SOGoMailAccount]:0> renewing imap4 password
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe08e75f40[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08e760a0[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x7efe08e4ceb0[SOGoMailAccount]:0> Could not connect IMAP4
Nov 29 12:39:25 sogod [1911]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/Mail/0/view HTTP/1.0" 200 17/0 0.156 - - 0
Nov 29 12:39:25 sogod [1911]: <0x0x7efe08b350f0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe08e763a0[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08e76520[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: <0x7efe08e66b20[SOGoMailAccount]:0> renewing imap4 password
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe08e1c390[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08e1c530[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x7efe08e66b20[SOGoMailAccount]:0> Could not connect IMAP4
Nov 29 12:39:25 sogod [1911]: 127.0.0.1 "GET /SOGo/so/testtest@domain.com/Mail/0/view HTTP/1.0" 200 17/0 0.107 - - 0
Nov 29 12:39:25 sogod [1911]: <0x0x7efe08e757c0[NGHttpRequest]> got 2 values for cookie 'XSRF-TOKEN', using first only: 8efa5721a83594539be08b322405bc0a5be60c93,d75816209c2847a15cf178ae69bc276b4c453af9
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe08bd46b0[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08df92e0[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: <0x7efe08beba70[SOGoMailAccount]:0> renewing imap4 password
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x0x7efe08de6650[NGImap4ConnectionManager]> IMAP4 login failed:
host=localhost, user=testtest@domain.com, pwd=yes
url=imap://testtest%40domain.com@localhost/
base=(null)
base-class=(null))
= <0x0x7efe089585a0[NGImap4Client]: login=testtest@domain.com(pwd) address=<0x0x7efe08df33e0[NGInternetSocketAddress]: host=localhost port=143>>
Nov 29 12:39:25 sogod [1911]: [ERROR] <0x7efe08beba70[SOGoMailAccount]:0> Could not connect IMAP4
Nov 29 12:39:25 sogod [1911]: 127.0.0.1 "POST /SOGo/so/testtest@domain.com/Mail/unseenCount HTTP/1.0" 200 21/31 0.033 - - 0
EXCEPTION: <NSException: 0x7efe08f6d390> NAME:NSInvalidArgumentException REASON:[NSURL initWithString:relativeToURL:] bad string parameter INFO:(null)
Nov 29 12:39:26 sogod [1897]: <0x0x7efe08a811b0[WOWatchDogChild]> child 2777 exited
Nov 29 12:39:26 sogod [1897]: <0x0x7efe08a811b0[WOWatchDogChild]> (terminated due to signal 6)
Nov 29 12:39:26 sogod [1897]: <0x0x7efe08772ba0[WOWatchDog]> child spawned with pid 2976
Nov 29 12:39:26 sogod [2976]: <0x0x7efe08b01800[WOHttpAdaptor]> notified the watchdog that we are ready

TagsNo tags attached.

Activities

ludovic

ludovic

2016-12-08 20:48

administrator   ~0010967

If login is failing for some users, check your IMAP server. SOGo doesn't do things differently for users.

Issue History

Date Modified Username Field Change
2016-11-29 20:46 ikolubr New Issue
2016-12-08 20:48 ludovic Note Added: 0010967
2016-12-08 20:48 ludovic Status new => resolved
2016-12-08 20:48 ludovic Resolution open => no change required
2016-12-08 20:48 ludovic Assigned To => ludovic