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IDProjectCategoryView StatusLast Update
0003912SOGoGUIpublic2017-02-13 11:58
Reporterablaha Assigned Toludovic  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionfixed 
Platformx86OSWindowsOS Version10
Product Version3.2.2 
Summary0003912: Imported Events/Appointments not visible in GUI
Description

Hi,
I tried numerous times, with different accounts, to import events/appointments (timed or fullday, recurring and not) from an ICS file. This works well in my production environment on 2.3.17 and did work on my test server on 2.3.16 before moving on to 3.x. The situation did not change after moving to the current version 3.2.2.
They are visible though when synced via ActiveSync.

Steps To Reproduce

Import Calendar.ICS (tried both the personal calendar and a selfcreated one)
message "A total of n events has been imported" appears but none is visible. Refreshing the browser (any of Firefox, Chrome and IE(which is awfully slow!)) logging off and on and even restarting the service/server did not help.
Meanwhile on my phone (iOS10) and in Outlook 2016 all entries are visible and manageable. (As I have tried this quite often, I can see them in multiple instances ;-)

Additional Information

please let me know if I can provide any information that mught be helpful for further investigating this!

thank you
Andy

TagsNo tags attached.

Activities

ludovic

ludovic

2016-12-20 16:12

reporter   ~0011052

Not sure if there's still a problem or what it is.

Also try with 3.2.4.

If you can reproduce the issue, provide a step-by-step procedure.

ablaha

ablaha

2016-12-21 06:57

reporter   ~0011057

The problem is still there in 3.2.4 and in yesterday's nightly.

Reproduction:
1 Choose main calendar or create a new one
2 Choose Import from the context menu (scrnshot1)
3 Select an ICS file and choose UPLOAD (scrnshot2)
4 in the top right corner the message tells that a total of n events were imported in the calendar. (scrnshot3)
5 by now (I have tried this plenty of times) you should see about hundred events alone in December but none recurring ones are visible, also in the event list view when I choose All (scrnshot4 and scrnshot5) you only see the onetime events

I can provide the account and the ICS file if required

The same file is properly visible in any 2.3.x variant of SOGo

ablaha

ablaha

2016-12-21 06:57

reporter  

scrnshot1.png (84,981 bytes)   
scrnshot1.png (84,981 bytes)   
ablaha

ablaha

2016-12-21 06:57

reporter  

scrnshot2.png (89,926 bytes)   
scrnshot2.png (89,926 bytes)   
ablaha

ablaha

2016-12-21 06:58

reporter  

scrnshot3.png (86,141 bytes)   
scrnshot3.png (86,141 bytes)   
ablaha

ablaha

2016-12-21 06:58

reporter  

scrnshot4.png (88,450 bytes)   
scrnshot4.png (88,450 bytes)   
ablaha

ablaha

2016-12-21 06:58

reporter  

scrnshot5.png (89,688 bytes)   
scrnshot5.png (89,688 bytes)   
ablaha

ablaha

2016-12-21 07:08

reporter   ~0011058

additional information: I am currently running yesterday's nightly, and creating events works fine unless they are recurring AND allday events. I have now tried to export and import events that are NOT allday events but recurring, and these work fine ...

ablaha

ablaha

2016-12-21 07:15

reporter  

Test Calendar.ics (1,834 bytes)   
BEGIN:VCALENDAR
PRODID:-//Inverse inc./SOGo 3.2.4//EN
VERSION:2.0
METHOD:PUBLISH
BEGIN:VTIMEZONE
TZID:Europe/Vienna
X-LIC-LOCATION:Europe/Vienna
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:19700329T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:19701025T030000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
UID:21D2-585A2A80-1-23E736C0
SUMMARY:Event not allday not recurring with alarm
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER;VALUE=DURATION;X-WEBSTATUS=triggered;RELATED=START:-PT5M
ACTION:DISPLAY
END:VALARM
TRANSP:OPAQUE
DTSTART;TZID=Europe/Vienna:20161221T081500
DTEND;TZID=Europe/Vienna:20161221T091500
CREATED:20161221T071002Z
DTSTAMP:20161221T071002Z
LAST-MODIFIED:20161221T071002Z
END:VEVENT
BEGIN:VEVENT
UID:21D2-585A2B00-7-23E736C0
SUMMARY:Event allday not recurring with alarm
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER;VALUE=DURATION;X-WEBSTATUS=triggered;RELATED=START:-PT5M
ACTION:DISPLAY
END:VALARM
TRANSP:OPAQUE
DTSTART;VALUE=DATE:20161221
DTEND;VALUE=DATE:20161222
CREATED:20161221T071058Z
DTSTAMP:20161221T071058Z
LAST-MODIFIED:20161221T071058Z
END:VEVENT
BEGIN:VEVENT
UID:21D4-585A2B00-5-3EE7BE80
SUMMARY:Event allday recurring with alarm
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER;VALUE=DURATION;RELATED=START:-PT5M
ACTION:DISPLAY
END:VALARM
RRULE:FREQ=MONTHLY
TRANSP:OPAQUE
DTSTART;VALUE=DATE:20161221
DTEND;VALUE=DATE:20161222
CREATED:20161221T071136Z
DTSTAMP:20161221T071136Z
LAST-MODIFIED:20161221T071136Z
END:VEVENT
BEGIN:VTODO
UID:21D4-585A2B80-B-3EE7BE80
SUMMARY:Task
CLASS:PUBLIC
CREATED:20161221T071226Z
DTSTAMP:20161221T071226Z
LAST-MODIFIED:20161221T071226Z
END:VTODO
X-WR-CALNAME:Test Calendar
END:VCALENDAR
Test Calendar.ics (1,834 bytes)   
ablaha

ablaha

2016-12-21 07:16

reporter  

ablaha

ablaha

2016-12-21 07:39

reporter   ~0011059

Last edited: 2016-12-21 07:59

odd, I just changed the timezone to America/Toronto and all events are visible!
changing back makes them disappear again ...
I am usually on Europe/Vienna, and tested a few now also out of Asia or Austrialia, but it seems only America/* works for me.

ludovic

ludovic

2016-12-21 13:57

reporter   ~0011063

All day events have no timezone information, so it shouldn't matter if you created them in Europe/Vienna or America/Toronto.

Can you reproduce the issues on demo.sogo.nu/SOGo ?

ablaha

ablaha

2016-12-21 14:34

reporter   ~0011064

I cannot logon to the demo system for v3, users sogo1,2 and 3 do not work there with the usual pwd ... it works vor version 2 , also on the demo

francis

francis

2016-12-21 14:51

administrator   ~0011066

demo.sogo.nu has been fixed.

ablaha

ablaha

2016-12-22 07:06

reporter   ~0011077

Hi,
somehow I cannot reproduce the environment in demo.sogo.nu, because the timezone defaults to Montreal. With this it also works in my envrionment. Unless I change the timezone to anything outside the Americas ...

ablaha

ablaha

2016-12-22 08:45

reporter   ~0011078

forget the last. I have swapped browsers (from IE to Firefox), and I can change timezone in demo environment there.
Unfortunately, I cannot reproduce my problem in demo.sogo.nu, so it seems it is my system that plays up :-( Any ideas what could cause this?

ludovic

ludovic

2016-12-22 13:25

reporter   ~0011080

On which Linux distribution is SOGo installed?

Show the complete list of SOGo, SOPE and GNUstep packages that are installed.

ablaha

ablaha

2016-12-22 13:39

reporter   ~0011082

[root@mail ~]# cat /etc/centos-release
CentOS Linux release 7.3.1611 (Core)
[root@mail ~]# yum list installed sog sope gnu*
Installed Packages
gnupg2.x86_64 2.0.22-4.el7 @base
gnustep-base.x86_64 1.24.9-1.el7 @epel
gnustep-base-libs.x86_64 1.24.9-1.el7 @epel
gnutls.x86_64 3.3.24-1.el7 @base
sogo.x86_64 3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sogo-activesync.x86_64 3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sogo-ealarms-notify.x86_64 3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sogo-tool.x86_64 3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sope49-appserver.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-cards.x86_64 3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sope49-core.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-gdl1.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-gdl1-contentstore.x86_64
3.2.4.20161220-1.el7.centos @sogo-nightly-v3-rhel7
sope49-gdl1-mysql.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-ldap.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-mime.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-sbjson.x86_64 2.3.1-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
sope49-xml.x86_64 4.9-20161203_1664.el7.1 @sogo-nightly-v3-rhel7
[root@mail ~]#

ludovic

ludovic

2016-12-22 14:07

reporter   ~0011084

You're using GNUstep from EPEL - you must use our version.

Also make sure you're using the same nightly version of the SOPE and SOGo packages - this is NOT the case right now.

ablaha

ablaha

2016-12-22 14:22

reporter   ~0011086

IC, I will have to look into this. Ever since I installed SOGo I just yum update both SOGo and sope, eventually the versions diverge, this is the case also in 2.3.x, no idea why. As for the GNUstep, I'll need to find guide lines too. Will come back then. tx

ludovic

ludovic

2016-12-22 14:24

reporter   ~0011087

Closing the ticket for now, 99.99% sure the issue is due to incorrect software packages installed. Reopen if necessary.

ablaha

ablaha

2017-02-13 07:18

reporter   ~0011306

Sorry that I had to reopen this ticket (cannot add comments to closed case) just to say that the issue has been resolved by correcting the wrong software packages as stated by you, Ludovic. Many thanks!
Case can be closed for good.

Issue History

Date Modified Username Field Change
2016-11-24 07:51 ablaha New Issue
2016-12-20 16:11 ludovic Severity major => minor
2016-12-20 16:12 ludovic Note Added: 0011052
2016-12-21 06:57 ablaha Note Added: 0011057
2016-12-21 06:57 ablaha File Added: scrnshot1.png
2016-12-21 06:57 ablaha File Added: scrnshot2.png
2016-12-21 06:58 ablaha File Added: scrnshot3.png
2016-12-21 06:58 ablaha File Added: scrnshot4.png
2016-12-21 06:58 ablaha File Added: scrnshot5.png
2016-12-21 07:08 ablaha Note Added: 0011058
2016-12-21 07:15 ablaha File Added: Test Calendar.ics
2016-12-21 07:16 ablaha File Added: Merry Christmas by the way!.jpeg
2016-12-21 07:39 ablaha Note Added: 0011059
2016-12-21 07:59 ablaha Note Edited: 0011059
2016-12-21 13:57 ludovic Note Added: 0011063
2016-12-21 14:34 ablaha Note Added: 0011064
2016-12-21 14:51 francis Note Added: 0011066
2016-12-22 07:06 ablaha Note Added: 0011077
2016-12-22 08:45 ablaha Note Added: 0011078
2016-12-22 13:25 ludovic Note Added: 0011080
2016-12-22 13:39 ablaha Note Added: 0011082
2016-12-22 14:07 ludovic Note Added: 0011084
2016-12-22 14:22 ablaha Note Added: 0011086
2016-12-22 14:24 ludovic Note Added: 0011087
2016-12-22 14:24 ludovic Status new => closed
2016-12-22 14:24 ludovic Assigned To => ludovic
2016-12-22 14:24 ludovic Resolution open => no change required
2017-02-13 07:18 ablaha Note Added: 0011306
2017-02-13 07:18 ablaha Status closed => feedback
2017-02-13 07:18 ablaha Resolution no change required => reopened
2017-02-13 11:58 ludovic Status feedback => closed
2017-02-13 11:58 ludovic Resolution reopened => fixed