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IDProjectCategoryView StatusDate SubmittedLast Update
0003568SOGoGUIpublic2016-03-08 12:112016-03-10 11:20
Reporterkiju Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
Platform[Server] LinuxOSRHEL/CentOSOS Version7
Product Version3.0.2 
Summary0003568: Empty page when could not connect IMAP4
Description

blank page (but with html content in source) when logs says:
sogod [30636]: [ERROR] <0x0x7f59488fab00[SOGoCASSession]> attempted to obtain a ticket for service 'imaps://mail.e-science.pl' while no PGT available
sogod [30636]: [ERROR] <0x47BA9FA0[SOGoMailAccount]:0> no IMAP4 password available
sogod [30636]: [ERROR] <0x47BA9FA0[SOGoMailAccount]:0> Could not connect IMAP4

when firewall block access to imap server this problem occurred too.

Steps To Reproduce

sogod can't connect to imap server, blank page in webgui.

Additional Information

SOGoMailAuxiliaryUserAccountsEnabled = YES;
SOGoSMTPServer = "mail.example.com";
SOGoMailDomain = "example.com";
SOGoMailingMechanism = "smtp";

SOGoIMAPServer = "imaps://mail.example.com:993";

TagsNo tags attached.

Activities

Christian Mack

Christian Mack

2016-03-09 10:14

developer   ~0009661

What are your CAS settings?
kiju

kiju

2016-03-09 10:22

reporter   ~0009662

SOGoAuthenticationType = cas;
SOGoCASServiceURL = "https://oauth.example.com/cas&quot;;
SOGoCASLogoutEnabled = YES;
Christian Mack

Christian Mack

2016-03-10 09:59

developer   ~0009683

Does your CAS server deliver tickets for your imap server?
kiju

kiju

2016-03-10 10:06

reporter   ~0009684

my imap server doesn't support cas.
empty page is served even firewall block imaps connection.
Is this desirable functionality of sogo 'Could not connect IMAP4'?
Christian Mack

Christian Mack

2016-03-10 11:08

developer   ~0009691

1) SOGo does not have a firewall. => Talk with your network administrator.
2) As your IMAP server does not allow CAS ticket authentication, you have to allow anonymous access for SOGo to fetch all emails of your users.
3) SOGo should show an empty page, with the possibility to switch to calendar and/or address book and/or settings pages, when IMAP is not working.
kiju

kiju

2016-03-10 11:20

reporter   ~0009692

Ad. 3 SOGo show blank page (http://i.imgur.com/37aicHz.png) without any possibility to switch to calendar and/or address book and/or settings pages, when IMAP is not working.

This is why this bug is in GUI category

Issue History

Date Modified Username Field Change
2016-03-08 12:11 kiju New Issue
2016-03-09 10:14 Christian Mack Note Added: 0009661
2016-03-09 10:22 kiju Note Added: 0009662
2016-03-10 09:59 Christian Mack Note Added: 0009683
2016-03-10 10:06 kiju Note Added: 0009684
2016-03-10 11:08 Christian Mack Note Added: 0009691
2016-03-10 11:20 kiju Note Added: 0009692