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It seems like that it because Type of the BodyPreference is set to 1 by default in ActiveSync/SOGoActiveSyncDispatcher+Sync.m line 1150.
According to MSDN(https://msdn.microsoft.com/en-us/library/hh475675%28v=exchg.80%29.aspx) this should be set to 4, to provide complete headers.
So, it seems, like BB phones are never doing this, so default value(1) is used in SOGO. |
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I've an update on this.
During initial sync, when AS account firstly created all HTML email appears in the BlackBerry Hub correctly. So, the problem can be reproduced only for new emails. |
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I've changed line 1150 by setting the default value to 4, built SOGo and I was able to get the HTML email.
Also, this fixed 3152, just as I said.
I know, that that is just a workaround. May be you should consider some sort of AS capabilities caching for each device during initial Sync, so you'll be able to process FolderSync requests with that data. Or, something like that. |
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https://github.com/inverse-inc/sogo/commit/f5607b3e857270f2efdf7c28a629d93b54029d86 |
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Hello,
it stopped working in current nightly builds. I have no information which exactly commit broke everything. |
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Also, it seems like the 0003152 bug is reproducable again. |
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Please upload the output of:
sogo-tool -v manage-eas listfolders <myuser> <definceid> |
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sogo-tool-outp.txt (10,295 bytes)
[root@titan ~]# sogo-tool -v manage-eas listfolders alex.m BB2BEDD0AF
<0x0x25396c8[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
<0x0x25396c8[SOGoCache]> Using host(s) 'localhost' as server(s)
Folder Key: BB2BEDD0AF+folder0fd1753732e78b5117b80000ec508437
Folder Name: INBOX
metadata Name: {DateCache = {6177 = "2015-05-08 16:46:26 +0000"; }; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SuccessfulMoveItemsOps = {6180 = 61; 6181 = 62; }; SyncCache = {6177 = 5857; }; SyncKey = "6185-5868"; displayName = INBOX; }
Folder Key: BB2BEDD0AF+folder6c20b0368ce78b514eb80000ec508437
Folder Name: Trash
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {}; SyncKey = "2203-3905"; displayName = Trash; }
Folder Key: BB2BEDD0AF+folder8419af2c45e88b51d9b80000ec508437
Folder Name: Sent
metadata Name: {DateCache = {737 = "2015-05-09 18:01:13 +0000"; }; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {737 = 1725; }; SyncKey = "738-1725"; displayName = Sent; }
Folder Key: BB2BEDD0AF+folderb4052a1a87e88b5101b90000ec508437
Folder Name: Drafts
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {}; SyncKey = "80-200"; displayName = Drafts; }
Folder Key: BB2BEDD0AF+folderea5d4712cf6d49552c310000ec508437
Folder Name: Spam
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {}; SyncKey = "37-67"; displayName = Spam; }
Folder Key: BB2BEDD0AF+vcard/collected
Folder Name: �������� ������
metadata Name: {FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; displayName = "\U0421\U043E\U0431\U0440\U0430\U043D\U043D\U044B\U0435 \U0430\U0434\U0440\U0435\U0441\U0430"; }
Folder Key: BB2BEDD0AF+vcard/personal
Folder Name: ���� ������� �����
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; SyncCache = {"0fc0f2d8-e1a4-11e3-8a61-7de84d04a882.vcf" = 1425626432; "1E2E-5518FE80-1-78A6CD00.vcf" = 1427701418; "2039-54F5E580-1-1CA02D20.vcf" = 1425626432; "20F6-52FEE600-103-3698A0C0" = 1425626432; "20F6-52FEE600-107-3698A0C0" = 1425626432; "20F6-52FEE600-10F-3698A0C0" = 1425626432; "20F6-52FEE600-11B-3698A0C0" = 1425626432; "20F6-52FEE600-11F-3698A0C0" = 1425626432; "20F6-52FEE600-123-3698A0C0" = 1425626432; "20F6-52FEE600-12B-3698A0C0" = 1425626432; "20F6-52FEE600-13-3698A0C0" = 1425626432; "20F6-52FEE600-133-3698A0C0" = 1425626432; "20F6-52FEE600-137-3698A0C0" = 1425626432; "20F6-52FEE600-13B-3698A0C0" = 1425626432; "20F6-52FEE600-13F-3698A0C0" = 1425626432; "20F6-52FEE600-143-3698A0C0" = 1425626432; "20F6-52FEE600-14B-3698A0C0.vcf" = 1427713291; "20F6-52FEE600-14F-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-153-3698A0C0" = 1425626432; "20F6-52FEE600-157-3698A0C0" = 1425626432; "20F6-52FEE600-15B-3698A0C0" = 1425626432; "20F6-52FEE600-15F-3698A0C0" = 1425626432; "20F6-52FEE600-163-3698A0C0" = 1425626432; "20F6-52FEE600-167-3698A0C0.vcf" = 1430960325; "20F6-52FEE600-16B-3698A0C0" = 1425626432; "20F6-52FEE600-16F-3698A0C0" = 1425626432; "20F6-52FEE600-17-3698A0C0" = 1425626432; "20F6-52FEE600-177-3698A0C0" = 1425626432; "20F6-52FEE600-17B-3698A0C0" = 1425626432; "20F6-52FEE600-17F-3698A0C0" = 1425626432; "20F6-52FEE600-183-3698A0C0" = 1425626432; "20F6-52FEE600-187-3698A0C0" = 1425626432; "20F6-52FEE600-193-3698A0C0" = 1425626432; "20F6-52FEE600-197-3698A0C0" = 1425626432; "20F6-52FEE600-1A7-3698A0C0" = 1425626432; "20F6-52FEE600-1AB-3698A0C0" = 1425626432; "20F6-52FEE600-1AF-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-1B-3698A0C0" = 1425626432; "20F6-52FEE600-1B7-3698A0C0" = 1425626432; "20F6-52FEE600-1BF-3698A0C0" = 1425626432; "20F6-52FEE600-1C3-3698A0C0" = 1425626432; "20F6-52FEE600-1CB-3698A0C0" = 1427866478; "20F6-52FEE600-1CF-3698A0C0" = 1425626432; "20F6-52FEE600-1D3-3698A0C0" = 1425626432; "20F6-52FEE600-1E3-3698A0C0" = 1425626432; "20F6-52FEE600-1E7-3698A0C0" = 1425626432; "20F6-52FEE600-1EF-3698A0C0" = 1427699890; "20F6-52FEE600-1F-3698A0C0" = 1425626432; "20F6-52FEE600-1F3-3698A0C0" = 1427712921; "20F6-52FEE600-1F7-3698A0C0" = 1425626432; "20F6-52FEE600-1FB-3698A0C0" = 1425626432; "20F6-52FEE600-20F-3698A0C0" = 1425626432; "20F6-52FEE600-213-3698A0C0" = 1427705018; "20F6-52FEE600-217-3698A0C0" = 1425626432; "20F6-52FEE600-21F-3698A0C0" = 1425626432; "20F6-52FEE600-223-3698A0C0" = 1425626432; "20F6-52FEE600-227-3698A0C0" = 1425626432; "20F6-52FEE600-22B-3698A0C0" = 1425626432; "20F6-52FEE600-22F-3698A0C0" = 1425626432; "20F6-52FEE600-23-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-233-3698A0C0" = 1425626432; "20F6-52FEE600-237-3698A0C0" = 1425626432; "20F6-52FEE600-23B-3698A0C0" = 1425626432; "20F6-52FEE600-23F-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-243-3698A0C0" = 1425626432; "20F6-52FEE600-247-3698A0C0.vcf" = 1429374389; "20F6-52FEE600-24B-3698A0C0" = 1425626432; "20F6-52FEE600-27-3698A0C0" = 1425626432; "20F6-52FEE600-2B-3698A0C0" = 1425626432; "20F6-52FEE600-3-3698A0C0" = 1425626432; "20F6-52FEE600-33-3698A0C0" = 1425626432; "20F6-52FEE600-37-3698A0C0" = 1425626432; "20F6-52FEE600-3B-3698A0C0" = 1425626432; "20F6-52FEE600-4B-3698A0C0" = 1425626432; "20F6-52FEE600-53-3698A0C0" = 1425626432; "20F6-52FEE600-5F-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-6F-3698A0C0" = 1425626432; "20F6-52FEE600-7-3698A0C0" = 1425626432; "20F6-52FEE600-77-3698A0C0.vcf" = 1427713017; "20F6-52FEE600-7F-3698A0C0" = 1425626432; "20F6-52FEE600-83-3698A0C0" = 1425626432; "20F6-52FEE600-8B-3698A0C0" = 1425626432; "20F6-52FEE600-8F-3698A0C0" = 1425626432; "20F6-52FEE600-97-3698A0C0.vcf" = 1427696084; "20F6-52FEE600-9B-3698A0C0" = 1425626432; "20F6-52FEE600-9F-3698A0C0" = 1425626432; "20F6-52FEE600-A3-3698A0C0" = 1425626432; "20F6-52FEE600-B-3698A0C0" = 1425626432; "20F6-52FEE600-B3-3698A0C0" = 1425626432; "20F6-52FEE600-B7-3698A0C0" = 1425626432; "20F6-52FEE600-BB-3698A0C0" = 1425626432; "20F6-52FEE600-BF-3698A0C0" = 1425626432; "20F6-52FEE600-C3-3698A0C0" = 1425626432; "20F6-52FEE600-C7-3698A0C0" = 1425626432; "20F6-52FEE600-CB-3698A0C0" = 1425626432; "20F6-52FEE600-D3-3698A0C0" = 1425626432; "20F6-52FEE600-D7-3698A0C0" = 1427629028; "20F6-52FEE600-DB-3698A0C0" = 1425626432; "20F6-52FEE600-E3-3698A0C0" = 1425626432; "20F6-52FEE600-E7-3698A0C0" = 1425626432; "20F6-52FEE600-EB-3698A0C0" = 1425626432; "20F6-52FEE600-EF-3698A0C0" = 1425626432; "20F6-52FEE600-F-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-FB-3698A0C0.vcf" = 1425626432; "20F6-52FEE600-FF-3698A0C0" = 1425626432; "28CC-54D10800-1-3E9EFFC0.vcf" = 1425626432; "3a4cb2f4-9bb1-11e4-88fd-11668377d904.vcf" = 1425626432; "4066-554ABA80-1-51F99700.vcf" = 1430960836; "44ae1268-b47b-11e3-9d47-e377c5eaec09.vcf" = 1425626432; "45A8-551D2F80-1-4B599100.vcf" = 1427976134; "45D7-53A18280-3-5B4E4780.vcf" = 1425626432; "4AF9-547BF600-1-2ECBA200.vcf" = 1425626432; "4EF-53B50080-15-601B5E80.vcf" = 1425626432; "4ff8b4d2-afc7-11e4-9cb1-9581e487b022.vcf" = 1425626432; "504e159c-d068-11e3-80df-7f1d05ae2149.vcf" = 1425626432; "50c79928-5ab8-11e4-a194-1984151376f3.vcf" = 1426596781; "56f45694-9af2-11e3-b329-e535dd61b6f7.vcf" = 1425626432; "5d19706e-e1a4-11e3-afd7-7de84d04a882.vcf" = 1425626432; "6E4-5502C800-1-49A55E80.vcf" = 1426245593; "6E4-55040B80-9-49A55E80.vcf" = 1426852276; "6E8-5510B700-1-30B54C00.vcf" = 1427158734; "716-55279F80-1-5F8E1700.vcf" = 1428660145; "72c803b4-0540-11e4-963f-b3ac82b47186.vcf" = 1425626432; "772-54CB6880-1-295C1500.vcf" = 1425626432; "780C-5334FE80-1-16C27D40.vcf" = 1425626432; "7A87-5486BC80-1-6FA4F800.vcf" = 1425626432; "7A9F-54C0D780-1-3C65B540.vcf" = 1425626432; "7D9D-552E4E80-1-5EA1B500.vcf" = 1429098112; "83b3acdc-d859-11e3-a5bc-334de7514968.vcf" = 1428755915; "8d28e05e-1fdb-11e4-9192-bfaf84843ebd.vcf" = 1425626432; "91e567d2-3126-11e4-a69e-f5dbba2946aa.vcf" = 1425626432; "9d595074-d895-11e3-8a71-334de7514968.vcf" = 1425626432; "C6118C7D-5940-0001-687C-16B0A10065D0.vcf" = 1425626432; "C6127D3C-01E0-0001-D827-B2002FC0E090.vcf" = 1425626432; "C629A884-7D50-0001-7CC0-1A20147412B4.vcf" = 1425626432; "C63BB8F1-3FC0-0001-A71B-1F0ED8251180.vcf" = 1425626432; "C6484354-1230-0001-25FE-178A9B9477B0.vcf" = 1425626432; "C65C4179-9BD0-0001-2586-10BA1903A810.vcf" = 1425626432; "adc4014c-6266-11e4-8117-09b01fa00a57.vcf" = 1425626432; "b569e4be-b3e0-11e3-be18-e7cedf0256bf.vcf" = 1425626432; "b71f164a-b978-11e3-a064-93d8f08ac802.vcf" = 1425626432; "c1800178-472b-11e4-81f5-e19ba5314ca6.vcf" = 1425626432; "ceef8a2c-6677-11e4-adae-3521cd49b67d.vcf" = 1425626432; "d02f4052-c310-11e3-8d73-6f17be43a519.vcf" = 1425626432; "e67ad34a-ad5a-11e3-b237-13cfc904b029.vcf" = 1425626432; }; SyncKey = 1430960836; displayName = "\U041B\U0438\U0447\U043D\U0430\U044F \U0430\U0434\U0440\U0435\U0441\U043D\U0430\U044F \U043A\U043D\U0438\U0433\U0430"; }
Folder Key: BB2BEDD0AF+vevent/1E2E-551A7380-3-78A6CD00
Folder Name: ���� ����
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; SyncCache = {}; SyncKey = 1427866638; displayName = "\U041E\U0431\U0449\U0438\U0435 \U0434\U0435\U043B\U0430"; }
Folder Key: BB2BEDD0AF+vevent/personal
Folder Name: ���������� ��������
metadata Name: {DateCache = {"eee3b8d2-e9de-11e4-ac55-bf21fdddcb60" = "2015-05-07 06:00:00 +0000"; }; FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; SyncCache = {"eee3b8d2-e9de-11e4-ac55-bf21fdddcb60" = 1431024577; }; SyncKey = 1431024577; displayName = "\U041F\U0435\U0440\U0441\U043E\U043D\U0430\U043B\U044C\U043D\U044B\U0439 \U043A\U0430\U043B\U0435\U043D\U0434\U0430\U0440\U044C"; }
Folder Key: BB2BEDD0AF+vtodo/1E2E-551A7380-3-78A6CD00
Folder Name: ���� ����
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; SyncCache = {}; SyncKey = 1427866638; displayName = "\U041E\U0431\U0449\U0438\U0435 \U0434\U0435\U043B\U0430"; }
Folder Key: BB2BEDD0AF+vtodo/personal
Folder Name: ���������� ��������
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 1; MIMESupport = 0; }; SyncCache = {}; SyncKey = 1431024577; displayName = "\U041F\U0435\U0440\U0441\U043E\U043D\U0430\U043B\U044C\U043D\U044B\U0439 \U043A\U0430\U043B\U0435\U043D\U0434\U0430\U0440\U044C"; }
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Oh, I've uploaded the output, and got the reason of such behaviour.
BodyPreferenceType = 2, but it should be 4, I guess. |
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BodyPreferenceType = 2 should send html-bodies to the mobile.
Can you please upload the raw-text of the mail in the inbox? |
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Indeed, it has HTML mail, but it never sends the headers, so 0003152 bug is reproduceable again. |
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Please try next nightly (it contains a fix for 0003152) and provide feedback. |
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Unfortunatelly, it's not working. |
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Please retest with the current nightly. |
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But, according git log - nothing connected to the issue was changed. |
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sogo-2.3.1-1.centos6.x86_64 still not working.
When I send email in HTML format, Sogo turns it into plain text, so after the sync I've plain text email in my Sent folder. |
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tfu
2015-07-27 14:47
reporter
~0008776
Last edited: 2015-07-27 14:48
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Set SOGoEASDebugEnabled = YES and upload a sogo.log containing the sendmail operation and the sent-folder synchronization + sogo-tool -v ... listfolders. |
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sogo-tool-27072015.txt (1,103 bytes)
Folder Key: BB2BEDD0AF+folder0fd1753732e78b5117b80000ec508437
Folder Name: INBOX
metadata Name: {DateCache = {8914 = "2015-07-27 15:15:19 +0000"; }; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {8914 = 14615; }; SyncKey = "8915-14615"; displayName = INBOX; }
Folder Key: BB2BEDD0AF+folder6c20b0368ce78b514eb80000ec508437
Folder Name: Trash
metadata Name: {displayName = Trash; }
Folder Key: BB2BEDD0AF+folder8419af2c45e88b51d9b80000ec508437
Folder Name: Sent
metadata Name: {DateCache = {814 = "2015-07-27 15:15:50 +0000"; }; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {814 = 1924; }; SyncKey = "815-1924"; displayName = Sent; }
Folder Key: BB2BEDD0AF+folderb4052a1a87e88b5101b90000ec508437
Folder Name: Drafts
metadata Name: {DateCache = {}; FolderOptions = {BodyPreferenceType = 2; MIMESupport = 1; }; SyncCache = {}; SyncKey = "86-217"; displayName = Drafts; }
Folder Key: BB2BEDD0AF+folderea5d4712cf6d49552c310000ec508437
Folder Name: Spam
metadata Name: {displayName = Spam; }
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All done.
Seem like during mail saving into Sent folder everything looks good (email body pushed in HTML).
However, after the next AirSync during changes pushing, that email was sent in plain text. |
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The sogo.log you uploaded contains a SmartReply command.
Can you please do what you mentioned in the update above: send email in HTML format (no reply/no forward). Does it still turns into plain text? |
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During mail sending everything ok.
Only replies and forward are messed up. |
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I don't see were you have mentioned that the problem only occures with replies and forwards, but anyway ....
Check Mail Preferences in SOGO WebUI -> set Compose messages in: HTML. |
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By enabling that option the issue was solved. Thank you.
Now I see that all replies are not getting to the same mail thread on the device. |
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Seems like current issue is resolved for me.
Mail thread problem related to 3152 bug. |
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