0001272: Empty folders when using a Yahoo Mail account - SOGo | BTS

ID	Project	Category	View Status	Date Submitted	Last Update

0001272	SOGo	Web Mail	public	2011-04-27 12:28	2011-07-06 20:18

Reporter	corradofiore	Assigned To	ludovic
Priority	normal	Severity	minor	Reproducibility	always
Status	resolved	Resolution	fixed
Product Version	1.3.6
Fixed in Version	1.3.8

Summary	0001272: Empty folders when using a Yahoo Mail account
Description	When adding a Yahoo Mail external IMAP account in the webmail client, folders of that account are empty, i.e. show no messages at all. This happens only with Yahoo Mail services. I was able to reproduce it on a ymail.com account after a client of mine told me he wasn't able to read his Yahoo.it account. Attaching relevant log lines.
Additional Information	The IMAP server for Yahoo Mail is: imap.mail.yahoo.com Port = 993 Encryption = SSL or TLS
Tags	No tags attached.

2011-04-27 12:28	yahoo_mail_empty_folders_log.txt (2,510 bytes) Apr 27 14:24:14 sogod [3758]: \|SOGo\| starting method 'POST' on uri '/SOGo/so/MYUSER@SOGOSERVER.TLD/Mail//3/folderINBOX/uids' Apr 27 14:24:14 sogod [3758]: \|SOGo\| traverse(acquire): MYUSER@SOGOSERVER.TLD => Mail => 3 => folderINBOX => uids Apr 27 14:24:14 sogod [3758]: \|SOGo\| do traverse name: 'MYUSER@SOGOSERVER.TLD' Apr 27 14:24:14 sogod [3758]: \|SOGo\| do traverse name: 'Mail' Apr 27 14:24:14 sogod [3758]: <<0x094E8160[SOGoUserFolder]:MYUSER@SOGOSERVER.TLD>>D traverse key 'Mail' (acquire=yes) .. Apr 27 14:24:14 sogod [3758]: <<0x094E8160[SOGoUserFolder]:MYUSER@SOGOSERVER.TLD>>D key 'Mail' resolved: <0x092EF300[SOGoMailAccounts]: name=Mail container=0x094E8160/MYUSER@SOGOSERVER.TLD> Apr 27 14:24:14 sogod [3758]: \|SOGo\| do traverse name: '3' Apr 27 14:24:14 sogod [3758]: <<0x092EF300[SOGoMailAccounts]:Mail>>D traverse key '3' (acquire=yes) .. Apr 27 14:24:14 sogod [3758]: <<0x092EF300[SOGoMailAccounts]:Mail>>D key '3' resolved: <0x093F6BB0[SOGoMailAccount]: name=3 container=0x092EF300/Mail> Apr 27 14:24:14 sogod [3758]: \|SOGo\| do traverse name: 'folderINBOX' Apr 27 14:24:14 sogod [3758]: <<0x093F6BB0[SOGoMailAccount]:3>>D traverse key 'folderINBOX' (acquire=yes) .. Apr 27 14:24:14 sogod [3758]: <<0x093F6BB0[SOGoMailAccount]:3>>D key 'folderINBOX' resolved: <0x095325C0[SOGoMailFolder]: name=folderINBOX container=0x093F6BB0/3> Apr 27 14:24:14 sogod [3758]: \|SOGo\| do traverse name: 'uids' Apr 27 14:24:14 sogod [3758]: <<0x095325C0[SOGoMailFolder]:folderINBOX>>D traverse key 'uids' (acquire=yes) .. Apr 27 14:24:14 sogod [3758]: <<0x095325C0[SOGoMailFolder]:folderINBOX>>D key 'uids' resolved: <0x0x91f6138[SoActionInvocation]: class=UIxMailListActions action=getSortedUIDs> Apr 27 14:24:14 sogod [3758]: \|SOGo\| set clientObject: <0x095325C0[SOGoMailFolder]: name=folderINBOX container=0x093F6BB0/3> Apr 27 14:24:14 sogod [3758]: <0x0x94eb008[NGImap4Client]> ERROR(-[NGImap4Client _processUnknownCommandParserException:]): catched non-IMAP4 parsing exception NSInvalidArgumentException: Tried to add nil to array Apr 27 14:24:15 sogod [3758]: <0x0x94eb008[NGImap4Client]> ERROR(-[NGImap4Client _processUnknownCommandParserException:]): catched non-IMAP4 parsing exception NSInvalidArgumentException: Tried to add nil to array Apr 27 14:24:15 sogod [3758]: [ERROR] <0x0x94dc170[NGImap4Connection]> could not sort contents of URL: imaps://myexternalusername%40ymail.com@imap.mail.yahoo.com/INBOX/ Apr 27 14:24:15 sogod [3758]: \|SOGo\| request took 1.287031 seconds to execute yahoo_mail_empty_folders_log.txt (2,510 bytes)

francis 2011-04-27 18:25 administrator ~0002408	Probably fixed by this revision : http://mtn.inverse.ca/revision/info/8fb65e4ddd95ab6be36dc4834118f0f4c9e565bc Can you try a nightly build?

ludovic 2011-04-28 12:26 administrator ~0002409 Last edited: 2011-04-28 12:26	Could you try to enable (set to YES) ImapDebugDataEnabled ImapDebugEnabled and paste the output?

corradofiore 2011-05-01 17:26 reporter ~0002418 Last edited: 2011-05-01 17:27	I've upgraded SOGo to the latest nightly but had no success. I'm attaching the relevant portion from the sogo.log (see SOGo_output.txt). Some notes about the log excerpt: 1) I have a main account (mailbox AT corradofiore.it) powered by Dovecot and accessed through Imapproxy on localhost. That one works fine. 2) My secondary account (the one which doesn't list any messages) is corrado.fiore AT ymail.com 3) The output was produced by clicking on the "Inbox" folder on the secondary account, which has 5 read message in it and 1 subfolder (called "testFolder" with 56 messages). I've seen two recurring errors: [May 01 19:20:58 sogod [32403]: <0x0xaca2d78[NGImap4Client]> ERROR(-[NGImap4Client _processUnknownCommandParserException:]): catched non-IMAP4 parsing exception NSInvalidArgumentException: Tried to add nil to array May 01 19:20:58 sogod [32403]: [ERROR] <0x0xab3f0c0[NGImap4Connection]> could not sort contents of URL: imaps://corrado.fiore%40ymail.com@imap.mail.yahoo.com/Inbox/

2011-05-01 17:26	SOGo_output.txt (6,633 bytes) May 01 19:20:55 sogod [32403]: \|SOGo\| starting method 'POST' on uri '/SOGo/so/mailbox@corradofiore.it/Mail//1/folderInbox/uids' May 01 19:20:55 sogod [32403]: \|SOGo\| traverse(acquire): mailbox@corradofiore.it => Mail => 1 => folderInbox => uids May 01 19:20:55 sogod [32403]: \|SOGo\| do traverse name: 'mailbox@corradofiore.it' May 01 19:20:55 sogod [32403]: \|SOGo\| do traverse name: 'Mail' May 01 19:20:55 sogod [32403]: <<0x0ABC57C8[SOGoUserFolder]:mailbox@corradofiore.it>>D traverse key 'Mail' (acquire=yes) .. May 01 19:20:55 sogod [32403]: <<0x0ABC57C8[SOGoUserFolder]:mailbox@corradofiore.it>>D key 'Mail' resolved: <0x0AB6A680[SOGoMailAccounts]: name=Mail container=0x0ABC57C8/mailbox@corradofiore.it> May 01 19:20:55 sogod [32403]: \|SOGo\| do traverse name: '1' May 01 19:20:55 sogod [32403]: <<0x0AB6A680[SOGoMailAccounts]:Mail>>D traverse key '1' (acquire=yes) .. May 01 19:20:55 sogod [32403]: <<0x0AB6A680[SOGoMailAccounts]:Mail>>D key '1' resolved: <0x0ACA9880[SOGoMailAccount]: name=1 container=0x0AB6A680/Mail> May 01 19:20:55 sogod [32403]: \|SOGo\| do traverse name: 'folderInbox' May 01 19:20:55 sogod [32403]: <<0x0ACA9880[SOGoMailAccount]:1>>D traverse key 'folderInbox' (acquire=yes) .. May 01 19:20:55 sogod [32403]: <<0x0ACA9880[SOGoMailAccount]:1>>D key 'folderInbox' resolved: <0x0ACAE060[SOGoMailFolder]: name=folderInbox container=0x0ACA9880/1> May 01 19:20:55 sogod [32403]: \|SOGo\| do traverse name: 'uids' May 01 19:20:55 sogod [32403]: <<0x0ACAE060[SOGoMailFolder]:folderInbox>>D traverse key 'uids' (acquire=yes) .. May 01 19:20:55 sogod [32403]: <<0x0ACAE060[SOGoMailFolder]:folderInbox>>D key 'uids' resolved: <0x0x9782608[SoActionInvocation]: class=UIxMailListActions action=getSortedUIDs> May 01 19:20:55 sogod [32403]: \|SOGo\| set clientObject: <0x0ACAE060[SOGoMailFolder]: name=folderInbox container=0x0ACA9880/1> May 01 19:20:57 sogod [32403]: <0x0xaca2d78[NGImap4Client]> ERROR(-[NGImap4Client _processUnknownCommandParserException:]): catched non-IMAP4 parsing exception NSInvalidArgumentException: Tried to add nil to array H=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.65_14.298026 imap408.mail.ird.yahoo.com C[0xaca2d78]: 1 login corrado.fiore@ymail.com <PASSWORD> S[0xacc9760]: 1 OK AUTHENTICATE completed - Mailbox size in bytes is 1274312 C[0xaca2d78]: 2 capability S[0xacc9760]: * CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ MOVE S[0xacc9760]: 2 OK CAPABILITY completed C[0xaca2d78]: 3 namespace S[0xacc9760]: * NAMESPACE (("" NIL)) NIL NIL S[0xacc9760]: 3 OK NAMESPACE completed C[0xaca2d78]: 4 LIST "" "" S[0xacc9760]: * LIST (\Noselect) "/" "" S[0xacc9760]: 4 OK LIST completed C[0xaca2d78]: 5 select "Inbox/testFolder" S[0xacc9760]: * 56 EXISTS S[0xacc9760]: * 0 RECENT S[0xacc9760]: * OK [UIDVALIDITY 1304267213] UIDs valid S[0xacc9760]: * OK [UIDNEXT 120] Predicted next UID S[0xacc9760]: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft) S[0xacc9760]: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)] Permanent flags S[0xacc9760]: * OK [HIGHESTMODSEQ 5601795865718673152] S[0xacc9760]: 5 OK [READ-WRITE] SELECT completed; now in selected state C[0xaca2d78]: 6 UID SEARCH NOT DELETED S[0xad557b8]: * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.65_14.298026 imap405.mail.ird.yahoo.com C[0xaca2d78]: 1 login corrado.fiore@ymail.com <PASSWORD> S[0xad557b8]: 1 OK AUTHENTICATE completed - Mailbox size in bytes is 1274312 C[0xaca2d78]: 2 LIST "" "" S[0xad557b8]: * LIST (\Noselect) "/" "" S[0xad557b8]: 2 OK LIST completed C[0xaca2d78]: 3 select "Inbox/testFolder" S[0xad557b8]: * 56 EXISTS S[0xad557b8]: * 0 RECENT S[0xad557b8]: * OK [UIDVALIDITY 1304267213] UIDs valid S[0xad557b8]: * OK [UIDNEXT 120] Predicted next UID S[0xad557b8]: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft) S[0xad557b8]: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)] Permanent flags S[0xad557b8]: * OK [HIGHESTMODSEQ 5601795865718673152] S[0xad557b8]: 3 OK [READ-WRITE] SELECT completed; now in selected state C[0xaca2d78]: 4 UID SEARCH NOT DELETED S[0xabfbf48]: * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.65_14.298026 imap403.mail.ird.yahoo.com C[0xaca2d78]: 1 login corrado.fiore@ymail.com <PASSWORD> S[0xabfbf48]: 1 OK AUTHENTICATE completed - Mailbox size in bytes is 1274312 C[0xaca2d78]: 2 LIST "" "" S[0xabfbf48]: * LIST (\Noselect) "/" "" S[0xabfbf48]: 2 OK LIST completed C[0xaca2d78]: 3 select "Inbox/testFolder" S[0xabfbf48]: * 56 EXISTS S[0xabfbf48]: * 0 RECENT S[0xabfbf48]: * OK [UIDVALIDITY 1304267213] UIDs valid S[0xabfbf48]: * OK [UIDNEXT 120] Predicted next UID S[0xabfbf48]: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft) S[0xabfbf48]: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)] Permanent flags S[0xabfbf48]: * OK [HIGHESTMODSEQ 5601795865718673152] S[0xabfbf48]: 3 OK [READ-WRITE] SELECT completed; now in selected state C[0xaca2d78]: 4 LIST "" "" S[0xabfbf48]: * LIST (\Noselect) "/" "" S[0xabfbf48]: 4 OK LIST completed C[0xaca2d78]: 5 select "Inbox" S[0xabfbf48]: * 5 EXISTS S[0xabfbf48]: * 0 RECENT S[0xabfbf48]: * OK [UIDVALIDITY 1303905458] UIDs valid S[0xabfbf48]: * OK [UIDNEXT 64] Predicted next UID S[0xabfbf48]: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft) S[0xabfbf48]: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)] Permanent flags S[0xabfbf48]: * OK [HIGHESTMODSEQ 5601798383388449608] S[0xabfbf48]: 5 OK [READ-WRITE] SELECT completed; now in selected state C[0xaca2d78]: 6 UID SEARCH NOT DELETED S[0xad56db8]: * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.65_14.298026 imap405.mail.ird.yahoo.com C[May 01 19:20:58 sogod [32403]: <0x0xaca2d78[NGImap4Client]> ERROR(-[NGImap4Client _processUnknownCommandParserException:]): catched non-IMAP4 parsing exception NSInvalidArgumentException: Tried to add nil to array May 01 19:20:58 sogod [32403]: [ERROR] <0x0xab3f0c0[NGImap4Connection]> could not sort contents of URL: imaps://corrado.fiore%40ymail.com@imap.mail.yahoo.com/Inbox/ May 01 19:20:58 sogod [32403]: \|SOGo\| request took 2.175035 seconds to execute SOGo_output.txt (6,633 bytes)

ludovic 2011-07-06 20:18 administrator ~0002673	Fixed with: http://mtn.inverse.ca/revision/diff/1709d5be2faef98c81803044c45b8869d94b5083/with/bb2b434f5b8424fa1b0cb475825a0114ca97c65a

Date Modified	Username	Field	Change
2011-04-27 12:28	corradofiore	New Issue
2011-04-27 12:28	corradofiore	File Added: yahoo_mail_empty_folders_log.txt
2011-04-27 18:25	francis	Note Added: 0002408
2011-04-28 12:26	ludovic	Note Added: 0002409
2011-04-28 12:26	ludovic	Note Edited: 0002409
2011-05-01 17:26	corradofiore	Note Added: 0002418
2011-05-01 17:26	corradofiore	File Added: SOGo_output.txt
2011-05-01 17:27	corradofiore	Note Edited: 0002418
2011-07-06 20:18	ludovic	Note Added: 0002673
2011-07-06 20:18	ludovic	Status	new => resolved
2011-07-06 20:18	ludovic	Fixed in Version	=> 1.3.8
2011-07-06 20:18	ludovic	Resolution	open => fixed
2011-07-06 20:18	ludovic	Assigned To	=> ludovic