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IDProjectCategoryView StatusDate SubmittedLast Update
0004961SOGoWeb Calendarpublic2020-02-20 09:162021-10-06 18:40
Reportercorvan Assigned Tofrancis  
PriorityhighSeveritymajorReproducibilitysometimes
Status resolvedResolutionfixed 
PlatformFreeBSD JailOSFreeBSDOS Version11.3
Product Version4.2.0 
Fixed in Version5.3.0 
Summary0004961: Blank Page returned
Description

Sometimes some of our users get a blank page. It seems to happen when they are not logged in or after they logged out. A user with a valid, logged-in session seems to not have this problem.
We found an angular error in the browser's Developers-Console (see attachment) and a grep of sogo.log for the user, who was in the log-out process and who got a blank page found this error message: "Feb 20 09:28:53 sogod [5107]: [ERROR] <0x8180b7fc8[SOGoAppointmentFolder]:ry46_personal> missing exception record for recurrence-id 2020-02-24 15:30:00 +0000 (uid 13E3-5E4BFF00-9B-53FB8680)".
The Database entry for an event at timestamp given by the error from sogo.log is attached as well.
This error message made me put this bug-report into the category of Web Calendar, if it is put there wrongly, please put it to the right place.
If you need further data or information, I will gladly try to provide.

Steps To Reproduce

Log out after being logged-in and try to relogin, which produces a blank page

TagsNo tags attached.

Relationships

Relationship GraphDependency Graph
has duplicate 0004969 closed HTML Contains link to resource not valid 

Activities

corvan

corvan

2020-02-20 09:16

reporter  

sogo-fehler.png (65,224 bytes)   
sogo-fehler.png (65,224 bytes)   
event.ics (1,574 bytes)    
BEGIN:VCALENDAR
PRODID:-//Mozilla.org/NONSGML Mozilla Calendar V1.1//EN
VERSION:2.0
BEGIN:VTIMEZONE
TZID:Europe/Berlin
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:19700329T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:19701025T030000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
CREATED:20200219T081428Z
LAST-MODIFIED:20200219T084002Z
DTSTAMP:20200219T084002Z
UID:13E3-5E4BFF00-9B-53FB8680
SUMMARY:Neuer Termin
RDATE;VALUE=DATE-TIME:20200224T153000Z
DTSTART:20200224T153000Z
X-MOZ-FAKED-MASTER:1
X-MOZ-GENERATION:2
DURATION:PT1H
CLASS:PUBLIC
ORGANIZER;PARTSTAT=ACCEPTED;CN=Name1;ROLE=REQ-PARTICIPANT:mailto:name1
 @punkt.de
SEQUENCE:1
END:VEVENT
BEGIN:VEVENT
CREATED:20200218T151437Z
LAST-MODIFIED:20200219T081428Z
DTSTAMP:20200219T081428Z
UID:13E3-5E4BFF00-9B-53FB8680
SUMMARY:Kaffeemaschine\, da name2 ausser Haus
RECURRENCE-ID:20200224T153000Z
DTSTART;TZID=Europe/Berlin:20200224T163000
DTEND;TZID=Europe/Berlin:20200224T173000
CLASS:PUBLIC
TRANSP:OPAQUE
SEQUENCE:2
X-MOZ-RECEIVED-SEQUENCE:2
X-MOZ-RECEIVED-DTSTAMP:20200218T151437Z
BEGIN:VALARM
ACTION:DISPLAY
TRIGGER;VALUE=DURATION:-PT15M
DESCRIPTION:Mozilla Standardbeschreibung
X-LIC-ERROR;X-LIC-ERRORTYPE=PARAMETER-VALUE-PARSE-ERROR:Got a VALUE paramet
 er with an illegal type for property: VALUE=DURATION
END:VALARM
ORGANIZER;CN=Katrin Pampus;SCHEDULE-AGENT=CLIENT:mailto:name2@punkt.de
END:VEVENT
END:VCALENDAR
event.ics (1,574 bytes)   
jcarnus

jcarnus

2020-02-24 15:41

reporter   ~0014174

Hi,
Could you let me know what was the requested URL for the 404 shown en red ?
I just opened https://sogo.nu/bugs/view.php?id=4969 and this could be the same issue

Jeremy
corvan

corvan

2020-02-25 14:18

reporter   ~0014182

Hey,

of course now when I try to make SOGo give me a blank page, this does not happen. But I heard from a user that when they deleted the URL except the base part, then it worked again. So it seems that this is the same Problem as you have.

Lars
francis

francis

2021-10-06 18:40

administrator   ~0015525

Probably related to external Web calendars taking too much time to import. Try the next nightly build (>= 20211007).

Issue History

Date Modified Username Field Change
2020-02-20 09:16 corvan New Issue
2020-02-20 09:16 corvan File Added: sogo-fehler.png
2020-02-20 09:16 corvan File Added: event.ics
2020-02-24 15:41 jcarnus Note Added: 0014174
2020-02-25 14:18 corvan Note Added: 0014182
2020-03-10 15:34 Christian Mack Relationship added has duplicate 0004969
2021-10-06 18:40 francis Assigned To => francis
2021-10-06 18:40 francis Status new => resolved
2021-10-06 18:40 francis Resolution open => fixed
2021-10-06 18:40 francis Fixed in Version => 5.3.0
2021-10-06 18:40 francis Note Added: 0015525