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IDProjectCategoryView StatusLast Update
0004499SOGoWeb Preferencespublic2018-11-09 10:10
Reporterxl0b0 Assigned Tofrancis  
Status acknowledgedResolutionopen 
PlatformLinux Debian (Server)OSDebianOS Version9
Product Version4.0.0 
Summary0004499: Vacation option does not respond to every E-Mail, although the checkbox is ticked

The problem occurs if you would like to configure the vacation option. If you check the tickbox for "always respond", in theory the respond "x" days option should be disabled automatically. If that option, to respond always is chosen, the setting from the respond "x" days dropdown menu still applies, so that means that just once a day an E-Mail of a person is responded automatically, although every E-Mail should be answered.

Steps To Reproduce
  1. Log In to the SoGo webversion
  2. Go into to the settings.
  3. Click on the vacation option and tick "always respond" and save the options
  4. Send multiple E-Mails

You will see that you will just receive one answer and not an answer to every E-Mail as it actually should be, just every "x" days you set in the dropdown menu.

Additional Information

Here is a GitHub thread, in which the topic was already discussed and identified by another user too:

(My Mailserver is running MailCow Dockerized that has SoGo integrated)
[This case is very important, because for my business, every E-Mail needs to be answered and not just one E-Mail that is received on a day]

TagsNo tags attached.


duplicate of 0004490 closed Days parameter of vacation option is added to the resulting sieve rule although "always respond" is enabled 




2018-07-04 20:09

administrator   ~0012937

This is a phrasing issue that leads to misunderstanding. Checking the "always respond" option will make sure the auto-reply is defined before all other filters in the Sieve script so it won't be bypassed by a "stop" rule. However, the days interval is still applied.

Issue History

Date Modified Username Field Change
2018-07-01 11:25 xl0b0 New Issue
2018-07-04 20:09 francis Note Added: 0012937
2018-07-06 13:21 francis Assigned To => francis
2018-07-06 13:21 francis Status new => acknowledged
2018-11-09 10:10 Christian Mack Relationship added duplicate of 0004490