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IDProjectCategoryView StatusDate SubmittedLast Update
0004187SOGoBackend Calendarpublic2017-06-06 12:372017-06-28 15:00
Reporterste Assigned Toludovic  
PrioritynormalSeverityminorReproducibilityrandom
Status resolvedResolutionduplicate 
Platform64OSUbuntuOS Version16.04
Summary0004187: SubscribedFolders overritten
Description

EAS-Users loosing their subscribed folders from time-to-time, three random subscriptions are left.

Few weeks ago we did a initial basic json import to set SubscribedFolders and others values for all users. (sogo-tool user-preferences set settings <user> Calendar -f calendar_all.json)
The affected users use Outlook 2013 and one Smartphone with EAS only, it happen at least once to all of them. SOGo Webusers/Thunderbird/iCalendar Users never had an issue.

I did diff of c_settings field from a backup. The Values FolderDisplayNames and SubscribedFolders only contains three entries.

SOGo 3.2.9-1
Dovecot 1:2.2.22-1ubuntu2.4
ldap
Outlook 2013 (maybe 2016)

Additional Information

if desired I can send the c_settings dump before/after & template (contains personal ames etc...)

TagsNo tags attached.

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duplicate of 0003988 resolvedfrancis Subscription to calendars deleted when database is unreachable 

Activities

ludovic

ludovic

2017-06-16 15:39

administrator   ~0011969

So it happens if Bob uses both Outlook 2013 over EAS and a mobile device over EAS? So EAS devices on the same account?
ste

ste

2017-06-20 09:01

reporter   ~0011993

yes, same Account via EAS Outlook/Mobile. But in the meantime we moved Outlook to IMAP/CalDav and have only mobile Devices connected via EAS - it still happend. IMAP&CalDav mobile users don't report this issue.

How to debug? is there a specific URI string to look out?

Issue History

Date Modified Username Field Change
2017-06-06 12:37 ste New Issue
2017-06-16 15:39 ludovic Note Added: 0011969
2017-06-20 09:01 ste Note Added: 0011993
2017-06-28 15:00 ludovic Relationship added duplicate of 0003988
2017-06-28 15:00 ludovic Status new => resolved
2017-06-28 15:00 ludovic Resolution open => duplicate
2017-06-28 15:00 ludovic Assigned To => ludovic