Dependency Graph

View IssueRelationship GraphVerticalShow Summary
Dependency Graph
related to related to child of child of duplicate of duplicate of

View Issue Details

Jump to NotesJump to History
IDProjectCategoryView StatusDate SubmittedLast Update
0004187SOGoBackend Calendarpublic2017-06-06 12:372017-06-28 15:00
Reporterste Assigned Toludovic  
PrioritynormalSeverityminorReproducibilityrandom
Status resolvedResolutionduplicate 
Platform64OSUbuntuOS Version16.04
Summary0004187: SubscribedFolders overritten
Description

EAS-Users loosing their subscribed folders from time-to-time, three random subscriptions are left.

Few weeks ago we did a initial basic json import to set SubscribedFolders and others values for all users. (sogo-tool user-preferences set settings <user> Calendar -f calendar_all.json)
The affected users use Outlook 2013 and one Smartphone with EAS only, it happen at least once to all of them. SOGo Webusers/Thunderbird/iCalendar Users never had an issue.

I did diff of c_settings field from a backup. The Values FolderDisplayNames and SubscribedFolders only contains three entries.

SOGo 3.2.9-1
Dovecot 1:2.2.22-1ubuntu2.4
ldap
Outlook 2013 (maybe 2016)

Additional Information

if desired I can send the c_settings dump before/after & template (contains personal ames etc...)

TagsNo tags attached.

Relationships

Relationship GraphDependency Graph
duplicate of 0003988 resolvedfrancis Subscription to calendars deleted when database is unreachable 

Activities

ludovic

ludovic

2017-06-16 15:39

administrator   ~0011969

So it happens if Bob uses both Outlook 2013 over EAS and a mobile device over EAS? So EAS devices on the same account?
ste

ste

2017-06-20 09:01

reporter   ~0011993

yes, same Account via EAS Outlook/Mobile. But in the meantime we moved Outlook to IMAP/CalDav and have only mobile Devices connected via EAS - it still happend. IMAP&CalDav mobile users don't report this issue.

How to debug? is there a specific URI string to look out?

Issue History

Date Modified Username Field Change
2017-06-06 12:37 ste New Issue
2017-06-16 15:39 ludovic Note Added: 0011969
2017-06-20 09:01 ste Note Added: 0011993
2017-06-28 15:00 ludovic Relationship added duplicate of 0003988
2017-06-28 15:00 ludovic Status new => resolved
2017-06-28 15:00 ludovic Resolution open => duplicate
2017-06-28 15:00 ludovic Assigned To => ludovic