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IDProjectCategoryView StatusDate SubmittedLast Update
0004119SOGoActiveSyncpublic2017-03-30 05:562017-06-16 15:38
Reportercdroze Assigned Toludovic  
PrioritynormalSeverityminorReproducibilityrandom
Status resolvedResolutionfixed 
Platform[Client] MicrosoftOSWindowsOS Version7
Summary0004119: Inbox will Repopulate Randomly. Users have to wait hours before Inbox is fully back in sync.
Description

In Outlook 2013, I have had several users say the log into Outlook 2013 and randomly, their inbox will be empty. Then, the oldest messages start coming back in. It wouldn't be that big of a deal if the newest one started to come back first, but it's always the oldest ones. This has happened to several users multiple times. I cannot figure out what is causing it.

TagsNo tags attached.

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Relationship GraphDependency Graph
has duplicate 0004142 closedludovic ActiveSync stops syncing 

Activities

robert.k

robert.k

2017-03-31 05:00

reporter   ~0011638

We had seen that also. But we had no clue what it could be. Sometimes the EAS client says everything is in sync and new mails are not shown in outlook.

in Thunderbird you see the mails for that account. After an outlook restart the mails are shown. we thinks that the EAS sync from outlook doesn't start polling the sync.
tfu

tfu

2017-04-05 18:24

reporter   ~0011680

@cdroze
Do you see any exception in sogo.log when this happens?
ludovic

ludovic

2017-04-12 17:17

administrator   ~0011709

No feedback provided, lowering.

Related Changesets

sogo: master 5fd8c9d2

2017-06-09 11:19

ludovic


Details Diff		 (doc) updates for MySQL's max_allowed_packet parameter (fixes 0004119 and 0004142) Affected Issues
0004119
mod - Documentation/SOGoInstallationGuide.asciidoc Diff File

sogo: v2 5b70632d

2017-06-09 11:19

ludovic


Details Diff		 (doc) updates for MySQL's max_allowed_packet parameter (fixes 0004119 and 0004142) Affected Issues
0004119
mod - Documentation/SOGoInstallationGuide.asciidoc Diff File

Issue History

Date Modified Username Field Change
2017-03-30 05:56 cdroze New Issue
2017-03-31 05:00 robert.k Note Added: 0011638
2017-04-05 18:24 tfu Note Added: 0011680
2017-04-12 17:17 ludovic Note Added: 0011709
2017-04-12 17:17 ludovic Severity major => minor
2017-06-09 15:21 ludovic Changeset attached => sogo master 5fd8c9d2
2017-06-09 15:21 ludovic Assigned To => ludovic
2017-06-09 15:21 ludovic Resolution open => fixed
2017-06-09 15:22 ludovic Relationship added has duplicate 0004142
2017-06-09 15:22 ludovic Changeset attached => sogo v2 5b70632d
2017-06-16 15:38 ludovic Status new => resolved