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IDProjectCategoryView StatusDate SubmittedLast Update
0006125SOGoActiveSyncpublic2025-05-30 07:482025-06-04 08:12
Reporterlukasgallina Assigned Toqhivert  
PrioritynormalSeveritymajorReproducibilityalways
Status feedbackResolutionopen 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version5.12.1 
Summary0006125: Problem with creating calendar entries from Office 365
Description

Hello,
I am using iRedMail on CentOS Stream 8 in its latest version, with SoGo version 5.12.1 (root@202505160512).
When I create an entry from Outlook 2021, everything works as expected, and the Sogo logs contain these lines for each new entry:

May 30 09:25:06 sogod [2291864]: redmail01.mail.dragon-cloud.org "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=gallina.lukas@luckypoint.cz&DeviceId=8A0DD9F2C86C4F6B94B531944BAEF6E2&DeviceType=WindowsOutlook15 HTTP/1.0" 200 143/619 0.074 - - 0 - 26

May 30 09:25:06 sogod [2291864]: redmail01.mail.dragon-cloud.org "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=gallina.lukas@luckypoint.cz&DeviceId=8A0DD9F2C86C4F6B94B531944BAEF6E2&DeviceType=WindowsOutlook15 HTTP/1.0" 200 494/712 0.096 - - 0 - 26

However, when I create an entry from Outlook 365 (tested version 2504, build 18730.20186), the log contains fewer details:

May 30 09:32:53 sogod [2293550]: redmail01.mail.dragon-cloud.org "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=gallina.lukas@luckypoint.cz&DeviceId=1CA01CD6A19B48789BFA9300FA70D26A&DeviceType=WindowsOutlook15 HTTP/1.0" 200 0/712 0.108 - - 0 - 14

…and the entry is not inserted into SoGo. Other actions such as editing or deleting records work fine; only the creation of new entries for synchronization does not function properly.
As a temporary workaround, we are currently using web access to SoGo, and entries created through the web interface work correctly.
Thanks!
Let me know if you'd like any refinements!

Steps To Reproduce

Create a new entry in the calendar in Outlook 365.

TagsNo tags attached.

Activities

lukasgallina

lukasgallina

2025-05-30 07:50

reporter   ~0018238

Sorry, I put the entire text in the subject. Please correct it.
qhivert

qhivert

2025-06-04 08:12

administrator   ~0018241

Hello, yes this is known problem with outlook. event are not sync from outlook to sogo (but from sogo to outlook it works)
-> https://answers.microsoft.com/en-us/outlook_com/forum/all/activesync-dont-sync-events-created-with-outlook/1ff33063-3f84-47d7-8781-ea55402f30b4

After a first update, Outlook Active Sync was not working anymore. They made a patch but this bug's still here and I have no clue why as outlook EAS process is silently crashing.

Issue History

Date Modified Username Field Change
2025-05-30 07:48 lukasgallina New Issue
2025-05-30 07:50 lukasgallina Note Added: 0018238
2025-06-04 08:04 qhivert Summary Problem with creating calendar entries from Office 365 Hello, I am using iRedMail on CentOS Stream 8 in its latest version, with => Problem with creating calendar entries from Office 365
2025-06-04 08:12 qhivert Note Added: 0018241
2025-06-04 08:12 qhivert Assigned To => qhivert
2025-06-04 08:12 qhivert Status new => feedback