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IDProjectCategoryView StatusDate SubmittedLast Update
0006064SOGoWeb Mailpublic2024-11-28 03:492024-12-09 16:43
Reportervan_ka Assigned Tosebastien  
PriorityhighSeveritymajorReproducibilityalways
Status feedbackResolutionopen 
Product Version5.11.1 
Summary0006064: Problem with displaying unread emails
Description

Hello

The problem is that when reading a letter, the counter of unread letters is incorrectly displayed on the folder, as if it was unread again.

Case 0006001 was previously registered. It is written that it was fixed in update 5.11.1, but the problem is still relevant and reproduced. It is also observed and reproduced in demo mode.

Steps To Reproduce

Click on the folder with the new letter.
Click on the unread letter so that the letter counter decreases to 0 or click read all letters.
Click on the adjacent folder and then the counter returns the same value as if the letters were not read.

TagsNo tags attached.

Activities

van_ka

van_ka

2024-11-28 03:49

reporter  

2024-11-28_08-48-37.png (22,079 bytes)   
2024-11-28_08-48-37.png (22,079 bytes)   
2024-11-28_08-48-18.png (26,487 bytes)   
2024-11-28_08-48-18.png (26,487 bytes)   
sebastien

sebastien

2024-11-28 10:19

administrator   ~0017994

Ic an't reproduce on demo.
What is tour browser ? Do you have errors in JS console ?
van_ka

van_ka

2024-11-28 10:36

reporter   ~0017995

Sorry for my English. Can I upload the video of the demonstration somewhere, it would be easier.
van_ka

van_ka

2024-11-28 11:15

reporter   ~0017996

And for some reason this bug doesn't always work, it was there when I tested it at lunch, but not now. I'll test it again, record a video, and attach the file.
van_ka

van_ka

2024-12-02 09:57

reporter   ~0018004

VID_20241129_184152_256.mp4 (1,148,757 bytes)   
VID_20241129_184152_256.mp4 (1,148,757 bytes)   
van_ka

van_ka

2024-12-02 10:07

reporter   ~0018005

I'll add that the bug can't always be reproduced
sebastien

sebastien

2024-12-09 16:43

administrator   ~0018008

I have reproduced an issue : In the inbox, click on three dot, search, search content. Select a message. Then click on a folder on the left. The original unread counter is propagated to all folders and subfolders.
The fix is available in NB20241210

Issue History

Date Modified Username Field Change
2024-11-28 03:49 van_ka New Issue
2024-11-28 03:49 van_ka File Added: 2024-11-28_08-48-37.png
2024-11-28 03:49 van_ka File Added: 2024-11-28_08-48-18.png
2024-11-28 10:19 sebastien Note Added: 0017994
2024-11-28 10:36 van_ka Note Added: 0017995
2024-11-28 11:15 van_ka Note Added: 0017996
2024-11-28 13:36 sebastien Assigned To => sebastien
2024-11-28 13:36 sebastien Status new => feedback
2024-12-02 09:57 van_ka Note Added: 0018004
2024-12-02 09:57 van_ka File Added: VID_20241129_184152_256.mp4
2024-12-02 09:57 van_ka Status feedback => assigned
2024-12-02 10:07 van_ka Note Added: 0018005
2024-12-09 16:43 sebastien Note Added: 0018008
2024-12-09 16:43 sebastien Status assigned => feedback