View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0005828 | SOGo | Web Mail | public | 2023-07-19 09:36 | 2023-10-12 09:16 |
Reporter | sogouser5646 | Assigned To | sebastien | ||
Priority | urgent | Severity | tweak | Reproducibility | always |
Status | assigned | Resolution | open | ||
Product Version | 5.8.2 | ||||
Summary | 0005828: reply looks very weird as it introduces a lot of newlines in old messages and doesnt support my image in the signature | ||||
Description | when I send a normal email everyhting look sperfect. | ||||
Steps To Reproduce | writ e a reply on sogo webmail | ||||
Tags | No tags attached. | ||||
Hello! |
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I removed a lot of content I hope it still helps. Re_ WG_ Test.eml (20,057 bytes)
DKIM-Signature: REDACTED From: "REDACTED" In-Reply-To: <ad-64b7c300-7-4f0e7800@199189333> Content-Type: multipart/alternative; boundary="----=_=-_OpenGroupware_org_NGMime-174-1689764971.291780-11------" REDACTED Subject: =?utf-8?q?Re=3A?==?utf-8?q?_WG=3A?= Test User-Agent: SOGoMail 5.8.2 X-Last-TLS-Session-Version: None ------=_=-_OpenGroupware_org_NGMime-174-1689764971.291780-11------ Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Content-Length: 3078 --=C2=A0 Freundliche Gr=C3=BCsse mynamer the image is this now (dodnt eidt this part): mylink Am Mittwoch, Juli 19, 2023 13:03 CEST, schrieb "test" <test1@mydomain.t= ld>: =C2=A0 test --=C2=A0 Freundliche Gr=C3=BCsse mynamer the image is this now (dodnt eidt this part): mylink Am Dienstag, Juli 18, 2023 17:26 CEST, schrieb <test1@mydomain.tld>: Hallo Test =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Kannst Du bez=C3=BCglich Netzwerk Test3 entsprechend antwort geben. =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Danke und Gruss =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Test2 Projektleiter / System Engineer =5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F= =5F My GmbH Address 111 =C2=A0 =C2=A0 dffdfdf =C2=A0 =C2=A0 dfdfffd Tel:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0 +4fddfdffd =C2=A0 =C2=A0 Tel direkt:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 +4dffddfdf =C2=A0 =C2=A0 Mob:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0 +41 79 123 65 98 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 test=C2=A72@test.tld =C2=A0 =C2=A0 www.test.tld =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 fddfdffddf =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Here is a working image (test2 uses Outlook) I removed as it contains p= ersonal info =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Von: someonelese Gesendet: Dienstag, 18. Juli 2023 15:26 An: test2... Betreff: AW: Colocation Angebot =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Hallo Herr ddd =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Und hier schon die ersten Daten: =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Einzug ist vom CTO best=C3=A4tigt: =C2=A0 =C2=A0 08.08.2023 =E2=80=93 10:00 (ich sende Ihnen noch die Adresse via Einlad= ung zu) =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 IP-Adressen: Rackraum dddd =C2=A0 =C2=A0 Rackraum dddd =C2=A0 =C2=A0 Gateway - dddd =C2=A0 =C2=A0 Subnetzmaske - dddd =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Frage von uns noch: =C2=A0 =C2=A0 1.Wird ein IPv6 Netzwerk ben=C3=B6tigt? =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 2.Wie sollen wir Ihr Netzwerk einrichten? =E2=80=93 hier geht es um den= Uplink =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Freue mich sehr auf Ihr Feedback. =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Beste Gr=C3=BCsse, =C2=A0 =C2=A0 d d =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Von: ddddd Gesendet: Dienstag, 11. Juli 2023 10:42 An: 'dddd Betreff: AW: Colocation Angebot Priorit=C3=A4t: Hoch =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Guten Tag Herr dddd =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Bitte vergessen Sie ein unteres Mail. =C2=A0 =C2=A0 Ich habe eine viel bessere Idee. =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted: =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 redactedredacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 redacted =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 ------=_=-_OpenGroupware_org_NGMime-174-1689764971.291780-11------ Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Content-Length: 16364 <html><br /><br />-- <br /><strong><span style=3D"font-size:11pt">= <span style=3D"font-family:Calibri,sans-serif">Freundliche Gr=C3=BCsse<= /span></span></strong><br /><font color=3D"#808080" face=3D"Calibri, sa= ns-serif"><span style=3D"font-size: 10.6667px;"><b><i>mynamer<br />the = image is this now (dodnt eidt this part):</i></b></span></font><br /><i= mg type=3D"image/png" src=3D"cid:AE-64B7C300-7-66528580" /><br /><font = color=3D"#7f7f7f" face=3D"=EF=BF=BD"><span style=3D"font-size: 14.6667p= x;"><b><i>mylink</i></b></span></font><br /><br />Am Mittwoch, Juli 19,= 2023 13:03 CEST, schrieb "test" <test1@mydomain.tld>:<br /> = ;<blockquote type=3D"cite" cite=3D"ad-64b7c300-7-4f0e7800@199189333"><p= >test<br /><br />-- <br /><strong><span style=3D"font-size:11pt"><= span style=3D"font-family:Calibri,sans-serif">Freundliche Gr=C3=BCsse</= span></span></strong><br /><font color=3D"#808080"><font face=3D"Calibr= i, sans-serif"><span style=3D"font-size:10.6667px"><b><i>mynamer<br />t= he image is this now (dodnt eidt this part):</i></b></span></font></fon= t><br /><br /><font color=3D"#7f7f7f"><font face=3D"=EF=BF=BD"><span st= yle=3D"font-size:14.6667px"><b><i>mylink</i></b></span></font></font><b= r /><br />Am Dienstag, Juli 18, 2023 17:26 CEST, schrieb <test1@mydo= main.tld>:</p><blockquote type=3D"cite" cite=3D"004001d9b98c$313d6f1= 0$93b84d30$@mydomain.tld"><meta http-equiv=3D"Content-Type" content=3D"= text/html; 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text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2 {mso-list-id:957491844; mso-list-type:hybrid; mso-list-template-ids:112256738 605708386 134676483 134676485 13467648= 1 134676483 134676485 134676481 134676483 134676485;} @list l2:level1 {mso-level-start-at:0; mso-level-number-format:bullet; mso-level-text:-; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;} @list l2:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:"Courier New";} @list l2:level3 {mso-level-number-format:bullet; mso-level-text:&amp;#61607;; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Wingdings;} @list l2:level4 {mso-level-number-format:bullet; mso-level-text:&amp;#61623;; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Symbol;} @list l2:level5 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:"Courier New";} @list l2:level6 {mso-level-number-format:bullet; mso-level-text:&amp;#61607;; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Wingdings;} @list l2:level7 {mso-level-number-format:bullet; mso-level-text:&amp;#61623;; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Symbol;} @list l2:level8 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:"Courier New";} @list l2:level9 {mso-level-number-format:bullet; mso-level-text:&amp;#61607;; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-18.0pt; font-family:Wingdings;} ol {margin-bottom:0cm;} ul {margin-bottom:0cm;} --&amp;gt;</style><div class=3D"WordSection1"><p class=3D"MsoNormal= ">Hallo Test</p><p> </p><p> </p><p class=3D"MsoNormal"> = </p><p> </p><p> </p><p class=3D"MsoNormal">Kannst Du bez=C3=BC= glich Netzwerk Test3 entsprechend antwort geben.</p><p> </p><p>&nb= sp;</p><p class=3D"MsoNormal"> </p><p> </p><p> </p><p cl= ass=3D"MsoNormal">Danke und Gruss</p><p> </p><p> </p><p class= =3D"MsoNormal"> </p><p> </p><p> </p><p class=3D"MsoNorma= l"><b><span style=3D"font-size:8.0pt;color:gray;mso-ligatures:none;mso-= fareast-language:DE-CH">Test2</span></b><br /><span style=3D"font-size:= 8.0pt;color:gray;mso-ligatures:none;mso-fareast-language:DE-CH">Projekt= leiter / System Engineer<br />=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F= =5F=5F=5F=5F=5F=5F=5F=5F=5F=5F=5F<br /><br /><b>My GmbH</b><br />Addres= s 111</span></p><p> </p><p> </p><p class=3D"MsoNormal"><span = style=3D"font-size:8.0pt;color:gray;mso-ligatures:none;mso-fareast-lang= uage:DE-CH">dffdfdf</span></p><p> </p><p> </p><p class=3D"Mso= Normal"><span style=3D"font-size:8.0pt;color:gray;mso-ligatures:none;ms= o-fareast-language:DE-CH">dfdfffd<br /><br />Tel: &nbs= p; +4= fddfdffd</span></p><p> </p><p> </p><p class=3D"MsoNormal"><sp= an style=3D"font-size:8.0pt;color:gray;mso-ligatures:none;mso-fareast-l= anguage:DE-CH">Tel direkt: +4dffddfdf</sp= an></p><p> </p><p> </p><p class=3D"MsoNormal"><span style=3D"= font-size:8.0pt;color:gray;mso-ligatures:none;mso-fareast-language:DE-C= H">Mob: &nbs= p; +41 79 123 65 98</span></p><p> </p><p> </p><p = class=3D"MsoNormal"> </p><p> </p><p> </p><p class=3D"Mso= Normal"><font color=3D"#808080"><span style=3D"font-size: 10.6667px;">t= est=C2=A72@test.tld</span></font></p><p> </p><p> </p><p class= =3D"MsoNormal"><span style=3D"mso-ligatures:none;mso-fareast-language:D= E-CH"><a href=3D"http://www.mydomain.tld/"><span style=3D"font-size:8.0= pt;color:gray">www.t</span></a>est.tld</span></p><p> </p><p> = </p><p class=3D"MsoNormal"> </p><p> </p><p> </p><p class= =3D"MsoNormal"><font face=3D"\\\\"><b>fddfdffddf</b></font></p><p> = ;</p><p> </p><p class=3D"MsoNormal"> </p><p> </p><p>&nbs= p;</p><p class=3D"MsoNormal">Here is a working image (test2 uses Outloo= k) I removed as it contains personal info</p><p> </p><p> </p>= <p class=3D"MsoNormal"> </p><p> </p><p> </p><p class=3D"= MsoNormal"> </p><p> </p><p> </p><p class=3D"MsoNormal">&= nbsp;</p><p> </p><p> </p><div><div style=3D"border:none;borde= r-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNor= mal"><b><span lang=3D"DE" style=3D"mso-ligatures:none;mso-fareast-langu= age:DE-CH">Von:</span></b><span lang=3D"DE" style=3D"mso-ligatures:none= ;mso-fareast-language:DE-CH"> someonelese<br /><b>Gesendet:</b> Diensta= g, 18. Juli 2023 15:26<br /><b>An:</b> test2...<br /><b>Betreff:</b> AW= : Colocation Angebot</span></p><p> </p><p> </p></div></div><p= class=3D"MsoNormal"> </p><p> </p><p> </p><p class=3D"Ms= oNormal">Hallo Herr ddd</p><p> </p><p> </p><p class=3D"MsoNor= mal"> </p><p> </p><p> </p><p class=3D"MsoNormal">Und hie= r schon die ersten Daten:</p><p> </p><p> </p><p class=3D"MsoN= ormal"> </p><p> </p><p> </p><p class=3D"MsoNormal">Einzu= g ist vom CTO best=C3=A4tigt:</p><p> </p><p> </p><p class=3D"= MsoNormal">08.08.2023 =E2=80=93 10:00 (ich sende Ihnen noch die Adresse= via Einladung zu)</p><p> </p><p> </p><p class=3D"MsoNormal">= </p><p> </p><p> </p><p class=3D"MsoNormal">IP-Adressen:= <br />Rackraum dddd</p><p> </p><p> </p><p class=3D"MsoNormal"= >Rackraum dddd</p><p> </p><p> </p><p class=3D"MsoNormal">Gate= way - dddd</p><p> </p><p> </p><p class=3D"MsoNormal">Subnetzm= aske - dddd</p><p> </p><p> </p><p class=3D"MsoNormal"> <= /p><p> </p><p> </p><p class=3D"MsoNormal">Frage von uns noch:= </p><p> </p><p> </p><p class=3D"MsoNormal">1.Wird ein IPv6 Ne= tzwerk ben=C3=B6tigt?</p><p> </p><p> </p><p class=3D"MsoNorma= l"> </p><p> </p><p> </p><p class=3D"MsoNormal">2.Wie sol= len wir Ihr Netzwerk einrichten? =E2=80=93 hier geht es um den Uplink</= p><p> </p><p> </p><p class=3D"MsoNormal"> </p><p> <= /p><p> </p><p class=3D"MsoNormal">Freue mich sehr auf Ihr Feedback= .</p><p> </p><p> </p><p class=3D"MsoNormal"> </p><p>&nbs= p;</p><p> </p><p class=3D"MsoNormal">Beste Gr=C3=BCsse,</p><p>&nbs= p;</p><p> </p><p class=3D"MsoNormal">d d</p><p> </p><p> = </p><p class=3D"MsoNormal"> </p><p> </p><p> </p><div><di= v style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm= 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"DE" style=3D"mso-liga= tures:none;mso-fareast-language:DE-CH">Von:</span></b><span lang=3D"DE"= style=3D"mso-ligatures:none;mso-fareast-language:DE-CH"> ddddd<br /><b= >Gesendet:</b> Dienstag, 11. Juli 2023 10:42<br /><b>An:</b> 'dddd<br /= ><b>Betreff:</b> AW: Colocation Angebot<br /><b>Priorit=C3=A4t:</b> Hoc= h</span></p><p> </p><p> </p></div></div><p class=3D"MsoNormal= "> </p><p> </p><p> </p><p class=3D"MsoNormal">Guten Tag = Herr dddd</p><p> </p><p> </p><p class=3D"MsoNormal"> </p= ><p> </p><p> </p><p class=3D"MsoNormal">Bitte vergessen Sie e= in unteres Mail.</p><p> </p><p> </p><p class=3D"MsoNormal">Ic= h habe eine viel bessere Idee.</p><p> </p><p> </p><p class=3D= "MsoNormal"> </p><p> </p><p> </p><p class=3D"MsoNormal">= redacted</p><p> </p><p> </p><p class=3D"MsoNormal">redacted</= p><p> </p><p> </p><p class=3D"MsoNormal">redacted</p><p> = ;</p><p> </p><p class=3D"MsoNormal">redacted</p><p> </p><p>&n= bsp;</p><p class=3D"MsoNormal"> </p><p> </p><p> </p><p c= lass=3D"MsoNormal">redacted</p><p> </p><p> </p><p class=3D"Ms= oNormal"> </p><p> </p><p> </p><p class=3D"MsoNormal">red= acted</p><p> </p><p> </p><p class=3D"MsoNormal"> </p><p>= </p><p> </p><p class=3D"MsoNormal">redacted:</p><p> </p= ><p> </p><p class=3D"MsoNormal">redacted</p><p> </p><p> = </p><p class=3D"MsoNormal">redacted</p><p> </p><p> </p><p cla= ss=3D"MsoNormal"> </p><p> </p><p> </p><p class=3D"MsoNor= mal">redacted</p><p> </p><p> </p><p class=3D"MsoNormal"> = ;</p><p> </p><p> </p><p class=3D"MsoNormal">redacted</p><p>&n= bsp;</p><p> </p><p class=3D"MsoNormal">redactedredacted</p><p>&nbs= p;</p><p> </p><p class=3D"MsoNormal"> </p><p> </p><p>&nb= sp;</p><div><div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;pa= dding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal">redacted</p></div></div= ><p> </p><p> </p><p class=3D"MsoNormal"> </p><p> </= p><p> </p></div></blockquote></blockquote></html> ------=_=-_OpenGroupware_org_NGMime-174-1689764971.291780-11-------- |
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Can you give more infos? |
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The E-Mail I posted was from this week. I don't know rn how to replicate the issue without including personal info. |
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@qhivert |
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what I need to add, it only happens as soon as I create the answer (there it also doesnt show my image in the signature). this issue is really crazy aslo because it happens with som many recipients.. |
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Thank you for the eml, did you tried with latest nightly ? I have no extra newlines when replying to the provided mail Sebastien |
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Hey there I didn't test on the latest nightly. I'm still on 5.8.2 maybe you can replicate it there if you have this verison setup so it's not a configuraiton error or otherwiese setup-specific. Should it be fixed in a release too? |
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I updated to 5.8.4 and it still happens. |
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@sebastien |
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@sebastien |
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Hi, I was in holidays, and this is not in my short list for now. I will have a look on it a liitle bit later Sebastien |
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@sebastien |
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Hello, Regards, |
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@qhivert |
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Well the problem is we can't reproduce your bug even with the eml you gave. I assure you a lot a people use outlook and sogo, including myself, and nothing like that was reported. Could you forward me a faulty email? And also post a screenshot of the mail editor when you reply with all the new lines? By the way, if sogo is crucial to your company and you can't dev or tweak yourself and you can't rely on the community, alinto offers support plan -> https://www.sogo.nu/commercial.html |
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@qhivert "Bugs Sogo ID:5828 mail 1 of 2" |
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Date Modified | Username | Field | Change |
---|---|---|---|
2023-07-19 09:36 | sogouser5646 | New Issue | |
2023-07-19 09:50 | qhivert | Assigned To | => qhivert |
2023-07-19 09:50 | qhivert | Status | new => feedback |
2023-07-19 09:50 | qhivert | Note Added: 0017114 | |
2023-07-19 11:12 | sogouser5646 | Note Added: 0017115 | |
2023-07-19 11:12 | sogouser5646 | File Added: Re_ WG_ Test.eml | |
2023-07-19 11:12 | sogouser5646 | Status | feedback => assigned |
2023-07-19 12:15 | qhivert | Note Added: 0017116 | |
2023-07-19 12:15 | qhivert | Status | assigned => feedback |
2023-07-19 12:29 | sogouser5646 | Note Added: 0017117 | |
2023-07-19 12:29 | sogouser5646 | Status | feedback => assigned |
2023-08-11 12:02 | sogouser5646 | Note Added: 0017192 | |
2023-08-14 08:46 | sogouser5646 | Note Added: 0017193 | |
2023-08-16 07:22 | sebastien | Assigned To | qhivert => sebastien |
2023-08-17 14:59 | sebastien | Status | assigned => feedback |
2023-08-17 16:00 | sebastien | Note Added: 0017211 | |
2023-08-18 07:13 | sogouser5646 | Note Added: 0017212 | |
2023-08-18 07:13 | sogouser5646 | Status | feedback => assigned |
2023-08-21 17:44 | sogouser5646 | Note Added: 0017216 | |
2023-08-26 07:28 | sogouser5646 | Note Added: 0017224 | |
2023-09-05 19:28 | sogouser5646 | Note Added: 0017236 | |
2023-09-06 06:59 | sebastien | Note Added: 0017240 | |
2023-09-12 07:38 | sogouser5646 | Note Added: 0017264 | |
2023-09-18 09:01 | qhivert | Note Added: 0017268 | |
2023-10-11 01:30 | sogouser5646 | Note Added: 0017356 | |
2023-10-11 08:17 | qhivert | Note Added: 0017358 | |
2023-10-11 08:17 | qhivert | Status | assigned => feedback |
2023-10-11 09:29 | sogouser5646 | Note Added: 0017362 | |
2023-10-11 09:29 | sogouser5646 | Status | feedback => assigned |
2023-10-11 09:37 | qhivert | Note Edited: 0017358 |