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IDProjectCategoryView StatusLast Update
0005775SOGoBackend Calendarpublic2025-04-01 13:30
Reportermajidazimi Assigned Toqhivert  
PriorityhighSeveritymajorReproducibilityalways
Status feedbackResolutionopen 
Product Version5.8.2 
Summary0005775: Not supported calendar with reminder
Description

Ubuntu 22.04

Hi,
I have installed the latest version of IredMail with Sogo. After sending a test invitation Email with reminder to User A using Outlook, the User A reported that the received calendar attachment is showing "not supported calendar" preventing adding it to his calendar. Not sure whether it is here Sogo's related issue or IRedMail.
Without reminder it is working well without any issues.

TagsNo tags attached.

Activities

alessice

alessice

2023-10-24 12:18

reporter   ~0017398

Hi,
I confirm the issue using SOGo web client.
By defining a reminder in the event, the .ics file attached to the email sent by SOGo appears "corrupted". Unfortunately, it is not possible from Outlook or Outlook Web to insert it into the calendar and manage it directly from the email.
Everything is ok without reminder, as previously said.

qhivert

qhivert

2023-11-22 08:58

administrator   ~0017450

Hello,
I've just test it between Outlook and native SOGo and it works fine. COuld you give the "corrupted" .ics file?

hex445

hex445

2025-04-01 13:30

reporter   ~0018164

I would like to refresh this ticket because I encounter the same situation(version 5.11.2 and 5.12.0)

When event is created from SOGo webmail with enabled "reminder" option, Outlook(Microsoft Outlook® for Microsoft 365 MSO (version 2412 16.0.18324.20272) 64-bit)
display it as unsupported. The same with web access(outlook.office.com).

What I have found seems to be related with VALARM block placed in the middle of the .ics file.
When it is placed at the end, Outlook imports event correctly.
I tested it manually by editing the .ics file and moving VALARM block to the end.

What is strange, saving this "unsupported" ics file to the disk then importing it manually into Outlook(File > Open & Export > Import/Export. In Import and Export Wizard box, select Import an iCalendar (.ics) or vCalendar file (.vcs)) works just fine.

https://answers.microsoft.com/en-us/outlook_com/forum/all/ics-import-file-outlook-not-dealing-with-reminders/ffdcd5d8-9d27-4c0f-867c-f8044806843c

If I should open a new ticket, please let me know.

Issue History

Date Modified Username Field Change
2023-05-29 16:27 majidazimi New Issue
2023-10-24 12:18 alessice Note Added: 0017398
2023-11-22 08:58 qhivert Note Added: 0017450
2023-11-22 08:58 qhivert Assigned To => qhivert
2023-11-22 08:58 qhivert Status new => feedback
2025-04-01 13:30 hex445 Note Added: 0018164