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IDProjectCategoryView StatusDate SubmittedLast Update
0005752SOGoActiveSyncpublic2023-04-26 07:522023-05-12 10:24
ReporterLaurent_Chrvln Assigned Tosebastien  
PrioritynormalSeverityminorReproducibilityrandom
Status assignedResolutionopen 
Platform[Client] MicrosoftOSWindowsOS Version8
Product Version5.8.2 
Summary0005752: Issue with duplicated event
Description

Hello everyone,

I've an issue in my organization and it is very difficult to understand why.

I installled a mail server using Sogo and most of my co worker are now using Outlook instead of the Sogo webmail. I set up the EAS Synchronization and everything is working fine with mail and contact but I have some unexpected behaviour with the calendar. Some of the invite are duplicated.

Someone aware about the issue, something to fix into the configuration.

Thanks in advance for your kindly help

TagsNo tags attached.

Activities

S1ash

S1ash

2023-04-28 15:25

reporter   ~0016914

You need to disable automating parsing of messages. Because it receiving ICS from EAS and parsing second time from mail containing ICS file

Settings > Mail > Tracking

Disable Automatically add events to my calendar from email.....
Laurent_Chrvln

Laurent_Chrvln

2023-05-03 08:56

reporter   ~0016939

Hello,

I do not have this option in my settings..

Thanks in advance
Laurent_Chrvln

Laurent_Chrvln

2023-05-11 08:46

reporter   ~0016954

Hello,

Do you have any advice where I can find this settings ? I'm happy to hear there is a settings for that but cannot find it.
S1ash

S1ash

2023-05-11 11:08

reporter   ~0016955

is Microsoft Outlook 2021 (2304 16.0.16327.20200)
i have Russian interface, but mark for visual search
If i remember it right it located in same place in older versions

mail.png (50,722 bytes)   
mail.png (50,722 bytes)   
S1ash

S1ash

2023-05-11 11:10

reporter   ~0016956

https://support.microsoft.com/en-us/office/change-how-outlook-processes-read-receipts-and-meeting-responses-3e18ef46-57c0-4e49-ad89-b44ae75596ed
sebastien

sebastien

2023-05-12 10:23

administrator   ~0016958

Thank you @S1ash, I can probably create an entry about that in the FAQ

Sebastien
Laurent_Chrvln

Laurent_Chrvln

2023-05-12 10:24

reporter   ~0016959

I will try to set it up and then will be back to you as soon as possible. thanks for the quick answer

Issue History

Date Modified Username Field Change
2023-04-26 07:52 Laurent_Chrvln New Issue
2023-04-28 15:25 S1ash Note Added: 0016914
2023-04-29 15:33 sebastien Assigned To => sebastien
2023-04-29 15:33 sebastien Status new => feedback
2023-05-03 08:56 Laurent_Chrvln Note Added: 0016939
2023-05-03 08:56 Laurent_Chrvln Status feedback => assigned
2023-05-11 08:46 Laurent_Chrvln Note Added: 0016954
2023-05-11 11:08 S1ash Note Added: 0016955
2023-05-11 11:08 S1ash File Added: mail.png
2023-05-11 11:10 S1ash Note Added: 0016956
2023-05-12 10:23 sebastien Note Added: 0016958
2023-05-12 10:24 Laurent_Chrvln Note Added: 0016959