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IDProjectCategoryView StatusLast Update
0005646SOGoWeb Mailpublic2023-05-26 09:01
Reportereugenesu Assigned To 
Status newResolutionopen 
Product Version5.7.1 
Summary0005646: Disposition notifications are not prompted in some cases


For an inexplicable reason, disposition notifications do not work for some users, while for others they work on the same domain. When an email with the heading Disposition-Notification-To: %username%@%domain% arrives, one user is prompted to send a disposition notification, while the other, under identical conditions, does not see such a question.

Request: please tell me how to debug to find what the problem is?

Settings for both users:

SOGoMailReceiptAllow: 1
SOGoMailReceiptNonRecipientAction: ask
SOGoMailReceiptOutsideDomainAction: ask
SOGoMailReceiptAnyAction: ask

Thank You in advance!

Steps To Reproduce

1) User %1 sends a message to user %2 labeled "Return Recipe".
2) User %2 is configured to send disposition notifications on request.
3) User %2 receives an email with the heading "Disposition-Notification-To: %2", but there is no question to send a disposition notification.

TagsNo tags attached.


Christian Mack

Christian Mack

2022-11-24 08:14

developer   ~0016419

Do you mean "Disposition-Notification-To: %1" or is the address really set to the receiving user %2?



2022-11-24 08:31

reporter   ~0016420

%1 and %2 are for schematic description only. In fact, the headers contain valid addresses, for example:



2022-11-24 08:37

reporter   ~0016421

Sorry, the third step contains "Disposition-Notification-To: %1". A typo.



2023-05-26 09:01

reporter   ~0016983

The bug is still reproducible (5.8.2).

Issue History

Date Modified Username Field Change
2022-11-23 14:13 eugenesu New Issue
2022-11-23 14:13 eugenesu Issue generated from: 0005645
2022-11-24 08:14 Christian Mack Note Added: 0016419
2022-11-24 08:31 eugenesu Note Added: 0016420
2022-11-24 08:37 eugenesu Note Added: 0016421
2023-05-26 09:01 eugenesu Note Added: 0016983