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IDProjectCategoryView StatusDate SubmittedLast Update
0004807SOGoWeb Mailpublic2019-09-10 11:412019-12-17 10:18
ReporterChrisC Assigned To 
PrioritynormalSeveritymajorReproducibilityalways
Status newResolutionopen 
Platform[Server] LinuxOSUbuntuOS Version16.04 LTS
Product Version4.0.8 
Summary0004807: Elements (eg tables) not being displayed in HTML emails
Description

HTML emails are not being displayed correctly, with some elements being invisible.

For example, Delivery Confirmation emails from UPS should contain a table listing the consignment numbers etc, but this is hidden when viewed in SOGo. The table is shown correctly in other mail clients such as Thunderbird, and if the email is exported from SOGo it displays correctly in an eml viewer.

The missing tables make SOGo unusable by our admin team since the information is critical to their day-to-day tasks.

Steps To Reproduce

Looking at affected emails (containing tables) in SOGo. Please see attached eml and screenshots.

Additional Information

In the attached example email it is possible to show the missing table in SOGo (on Firefox 69.0) by opening the web developer CSS Style Editor and changing:
<table class="hide" ....
to
<table class="show" ....

The formatting isn't perfect but the message is then usable.

While I mention Firefox 69.0 above, the problem also exists in other browsers such as Edge and Chrome - it is not browser specific.

TagsNo tags attached.

Activities

ChrisC

ChrisC

2019-09-10 11:41

reporter  

UPS Delivery Confirmation Alert.zip (158,219 bytes)
ChrisC

ChrisC

2019-09-10 11:43

reporter  

Correct Layout.jpg (133,134 bytes)   
Correct Layout.jpg (133,134 bytes)   
ChrisC

ChrisC

2019-09-10 11:43

reporter  

Incorrect Layout (SOGo 4.0.8 on Firefox 69).jpg (67,872 bytes)   
Incorrect Layout (SOGo 4.0.8 on Firefox 69).jpg (67,872 bytes)   
nuwohg

nuwohg

2019-12-13 11:14

reporter   ~0013975

Any news here?
francis

francis

2019-12-13 21:00

administrator   ~0013978

It's weird. The "display: none" property associated to this "hide" CSS class is defined in the message, so it makes sense to hide the table. However, I agree with you that other clients properly display the table.
nuwohg

nuwohg

2019-12-17 10:18

reporter   ~0013986

Please see also ticket 3560 and 4463 - they may have something in common. What's reported there came back to me with update from 4.1.1.20191109-1 to 4.1.1.20191114-1.

Issue History

Date Modified Username Field Change
2019-09-10 11:41 ChrisC New Issue
2019-09-10 11:41 ChrisC File Added: UPS Delivery Confirmation Alert.zip
2019-09-10 11:43 ChrisC File Added: Correct Layout.jpg
2019-09-10 11:43 ChrisC File Added: Incorrect Layout (SOGo 4.0.8 on Firefox 69).jpg
2019-12-13 11:14 nuwohg Note Added: 0013975
2019-12-13 21:00 francis Note Added: 0013978
2019-12-17 10:18 nuwohg Note Added: 0013986