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IDProjectCategoryView StatusLast Update
0004565SOGoGUIpublic2023-01-27 11:51
Reporternuwohg Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
Product Version4.0.2 
Summary0004565: No IMAP accounts visible after update
Description

After update from sogo_4.0.2.20180910-1_amd64 to sogo_4.0.2.20181004-1_amd64 all mails and folders from auxiliary IMAP accounts were unvisible.
After getting back to the former version everything is visible again.

TagsNo tags attached.

Activities

nuwohg

nuwohg

2018-10-04 16:02

reporter  

nuwohg

nuwohg

2018-10-04 16:02

reporter   ~0013077

Additional Info: After Server reboot it's the same again. I noticed, that the localdomain account - the domain of the logged in user - works. The IMAP's server name here is 127.0.0.1 which is, I suppose, the default. Adding an IMAP account from a remote server works too.
The local server is serving a couple of domains. Adding an account from one of the other local domains, I can't set the server's name to localhost nor to 127.0.0.1. When I use the IP address of the local server or the MX's DNS name, these accounts don't work as described.

nuwohg

nuwohg

2018-10-04 16:28

reporter   ~0013078

I added the hosts IP with mx name in /etc/hosts and now it seems to work.

Morpheus0x

Morpheus0x

2023-01-27 11:51

reporter   ~0016614

I had the same issue for some time now with latest sogo 5.8.0 installed using iRedMail 1.6.2. The last comment by nuwohg got me thinking and instead of using 127.0.0.1 as used by the default imap account, I used the FQDN of my mail server. This seems to completely resolve my issue. However, one time I was able to see the IMAP folders of a second Account added using localhost and was even able to send mails from that imap account, but I am unable to reproduce is. I suspect that this is some weird interaction with the mail server and sogo.

TL;DR
Use the public facing FQDN of your mail server and it should work flawlessly.

Issue History

Date Modified Username Field Change
2018-10-04 15:03 nuwohg New Issue
2018-10-04 16:02 nuwohg File Added: Bildschirmfoto vom 2018-10-04 18-01-45.png
2018-10-04 16:02 nuwohg Note Added: 0013077
2018-10-04 16:28 nuwohg Note Added: 0013078
2023-01-27 11:51 Morpheus0x Note Added: 0016614