View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0004098 | SOGo | Web Mail | public | 2017-03-21 12:04 | 2017-09-21 13:42 |
Reporter | nenonano | Assigned To | |||
Priority | normal | Severity | minor | Reproducibility | random |
Status | new | Resolution | open | ||
Platform | [Server] Linux | OS | RHEL/CentOS | OS Version | 6 |
Product Version | 3.2.7 | ||||
Summary | 0004098: sogo web interface crashes | ||||
Description | sogo-3.2.7.20170307-1.centos6.x86_64 using firefox 57 on W7 64 bit professional all AV and other antispyware/malware are disabled sending a mail or just trying to forward one will result in browser's sogo tab crash unfortunately it happens sometimes (but seen almost 5 times in few minutes) and on different machines. nothing in sogo.log I have browser's console log of a crash, will post it later (must obfuscate sensitive info) | ||||
Tags | No tags attached. | ||||
log.txt (10,603 bytes)
Self Repair active selfrepair-6446438a02ad6ce6ebb8.js:9:8049 Account: { "userName": "myuser", "identities": [ { "isDefault": 1, "email": "myuser@mydomain.tld", "signature": "<img src=\"data:image/gif;base64,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\"/><p><strong>Dott.sa Beba Caldarazzo</strong><br>Comune di Fasano<br>Ufficio Delibere<br>Piazza I. Ciaia<br>72015 Fasano (BR)<br>Tel: 080/4394200</p>", "fullName": "Beba Caldarazzo", "full": "Beba Caldarazzo <myuser@mydomain.tld>" } ], "encryption": "none", "receipts": { "receiptAnyAction": "ask", "receiptOutsideDomainAction": "ask", "receiptAction": "allow", "receiptNonRecipientAction": "ask" }, "specialMailboxes": { "Drafts": "Drafts", "Junk": "Junk", "Trash": "Trash", "Sent": "Sent" }, "delegates": [], "serverName": "localhost", "port": 143, "name": "myuser@mydomain.tld", "id": 0 } angular.min.js:122 unwrapping 279 messages angular.min.js:122 mailbox 0/folderINBOX ready angular.min.js:122 Questo sito utilizza un effetto di posizionamento scroll-linked che potrebbe non funzionare correttamente in combinazione con il panning asincrono. Consultare https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects per ulteriori dettagli e partecipare alla discussione su strumenti e caratteristiche. view Error: Permission denied to access property "$mailboxController" y@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:12041 a/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:15917 If/this.$get</m.prototype.$watchCollection/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:144:239 If/this.$get</m.prototype.$digest@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:145:373 If/this.$get</m.prototype.$apply@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:148:339 e/q<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:161:273 f@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:47:146 lg/k.defer/c<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:50:68 angular.min.js:122 Error: Permission denied to access property "$mailboxController" y@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:12041 a/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:16108 If/this.$get</m.prototype.$digest@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:145:373 If/this.$get</m.prototype.$apply@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:148:339 e/q<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:161:273 f@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:47:146 lg/k.defer/c<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:50:68 angular.min.js:122 ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable> angular.min.js:122 New forward: { "mailboxPath": "Drafts", "uid": 82, "draftId": "newDraft1490095261-1", "accountId": "0" } angular.min.js:122 New forward: { "attachmentAttrs": [ { "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/4152-58CFD480-7B-C983A60", "encoding": "base64", "filename": "4152-58CFD480-7B-C983A60", "mimetype": "image/gif", "size": "4790", "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/asAttachment/4152-58CFD480-7B-C983A60", "bodyId": "", "path": "2" }, { "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/4152-58CFCF80-61-C983A60", "encoding": "base64", "filename": "4152-58CFCF80-61-C983A60", "mimetype": "image/gif", "size": "4790", "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/asAttachment/4152-58CFCF80-61-C983A60", "bodyId": "", "path": "3" } ], "locale": "it", "text": "<br/>\n<br/>\n\n-------[ ] angular.min.js:122 ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable> angular.min.js:122 ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable> angular.min.js:122 Detecting changes using MutationObservers ckeditor.js:858 <unavailable> angular.min.js:122 <unavailable> angular.min.js:122 md-autocomplete: Could not resolve display value to a string. Please check the `md-item-text` attribute. angular.min.js:122 <unavailable> angular.min.js:122 md-autocomplete: Could not resolve display value to a string. Please check the `md-item-text` attribute. angular.min.js:122 send = { "to": [ "Adelaide Schiavone <adelaideschiavone@mydomain.tld>" ], "cc": [], "bcc": [], "attachmentAttrs": [ { "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/4152-58CFD480-7B-C983A60", "encoding": "base64", "filename": "4152-58CFD480-7B-C983A60", "mimetype": "image/gif", "size": "4790", "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/asAttachment/4152-58CFD480-7B-C983A60", "bodyId": "", "path": "2" }, { "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/4152-58CFCF80-61-C983A60", "encoding": "base64", "filename": "4152-58CFCF80-61-C983A60", "mimetype": "image/gif", "size": "4790", "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/asAttachment/4152-58CFCF80-61-C983A60", [ ] angular.min.js:122 |
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this is the browser's console log during operations that leads to tab crash |
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You use an old nightly SOGo version. |
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will update today, later in the evening and will report back |
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hi there.. upgraded to sogo 3.2.8 nightly, the issue is still present.. how can I debug it? TIA |
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sogo-3.2.8.20170325-1.centos6.x86_64 |
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sorry.. my customer sent me wrong info (I manage the server, not the clients, and I am about 900 km from him...) all clients are w7 professional 32 bit with firefox 52 the issue is still present and via teamviewer I saw it happening.. it happens even if I try to reply/forward a message and then close the message pane with the up right X button it doesn't depend on AV running on the client (tried with different AV), it doesn't depend on account logged, it happens both in normal session and in anonymous navigation mode there's no proxy in the lan we cleared the client/browser cache and disabled it it happens only on Firefox, Chrome shows no issues at all we're trying to understand if it's something related to the client or to the lan infra.. on a W2008 64, in lan, and firefox 52 64 bit everything seems ok I'd like to know how to debug the issue and give you useful info.. unfortunately my customer can't install chrome.. they're forced to use FF TIA |
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Make sure you have NO extension enable when you do a test. |
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if you are referring to firefox's extensions, no one but the DRM stuff one |
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hi there.. any new on this one? I need to debug the UI.. is there anything I can do/enable to understand what's going on? |
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Can you reproduce the error on demo.sogo.nu? |
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Tested on FF 52.0.2 on Windows 10 and also on Mac OS X. No issue. |
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Make sure also to use 3.2.8 or even the nightly builds if you prefer. |
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Hi ATM I'm running sogo-3.2.8.20170407-1.centos6.x86_64 the issue seems to be related to FF 32 bit on W7 pro 32bit.. no way to replicate it on a 64 bit machine customer said that after last update (done on april 8th) the issue is still present but it happens less frequently and it happens always when clicking on "answer" I know UI is a quite complex web app whit angular and so on.. is there any way I can debug it? |
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I'd like to have any hint to debug the issue, my customer is asking me for an alternative to sogo... |
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Try the latest nightly build and let me know if it helps. Thanks. |
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updated to sogo-3.2.9.20170520-1.centos6.x86_64 some days ago.. It seems that now crashes are less frequent but still present.. I'm in touch with my customer to have some feedback, will report asap |
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now running sogo-3.2.10.20170906 customer reports crashes (same behaviour) on W10 pro 64 bit + Firefox 55.0.3 64 bit I need, at least, some advices to debug the issue |
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We have the same Problem here. Running Sogo 3.2.10 on Debian 8 |
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Date Modified | Username | Field | Change |
---|---|---|---|
2017-03-21 12:04 | nenonano | New Issue | |
2017-03-21 16:27 | nenonano | File Added: log.txt | |
2017-03-21 16:27 | nenonano | Note Added: 0011544 | |
2017-03-22 09:54 | Christian Mack | Note Added: 0011552 | |
2017-03-22 09:57 | nenonano | Note Added: 0011553 | |
2017-03-27 07:20 | nenonano | Note Added: 0011582 | |
2017-03-27 08:19 | nenonano | Note Added: 0011584 | |
2017-03-27 10:56 | nenonano | Note Added: 0011588 | |
2017-03-27 11:13 | ludovic | Note Added: 0011589 | |
2017-03-27 11:15 | nenonano | Note Added: 0011590 | |
2017-04-11 13:59 | nenonano | Note Added: 0011701 | |
2017-04-11 14:04 | ludovic | Note Added: 0011702 | |
2017-04-13 14:16 | ludovic | Note Added: 0011714 | |
2017-04-13 14:17 | ludovic | Note Added: 0011715 | |
2017-04-13 14:17 | ludovic | Severity | major => minor |
2017-04-13 16:04 | nenonano | Note Added: 0011725 | |
2017-05-03 11:39 | nenonano | Note Added: 0011781 | |
2017-05-19 12:43 | francis | Note Added: 0011813 | |
2017-05-25 14:42 | nenonano | Note Added: 0011834 | |
2017-09-12 09:50 | nenonano | Note Added: 0012286 | |
2017-09-21 13:42 | robert.k | Note Added: 0012325 |