View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0003129 | SOGo | ActiveSync | public | 2015-03-12 08:03 | 2015-09-09 17:46 |
Reporter | Sigurd Holter | Assigned To | ludovic | ||
Priority | high | Severity | minor | Reproducibility | random |
Status | resolved | Resolution | suspended | ||
Product Version | 2.2.16 | ||||
Summary | 0003129: OL2013 inbox stops syncing after a while | ||||
Description | Outlook 2013 loses sync for inbox after an undetermined period. A folder reset using sogo-tools brings it back on track - for a while. Subfolders in the inbox and other places do not lose sync - they keep track of changes. This is of course a show stopper for all users. | ||||
Tags | No tags attached. | ||||
Next time you get the problem can you try to do what is described in bug 3058 instead of a resetfolder: "... I can make them to show in Outlook by loging into webmail and marking these letters and === There are some reports which describing a similar problem with outlook.com The problem here is the huge amount of data which needs to be analyzed because the it might take some time until the problem occurs. To analyze were the problem is caused (outlook or sogo) following steps could help: Enable logging in Outlook 2013:
The log files are in this directory: Drive:\Users\accountname\AppData\Local\Temp\EASLogFiles
=== Compare the info gathered above with a tcpdump on port 20000: tcpdump -i lo -s 0 -w /tmp/dump.pcap tcp and port 20000 === Check sogo.log for any unusual message. |
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Hello I have also had the stop syncing and will look into the top suggestion maybe I am wrong. |
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@Sl33py : I'm afraid this is not the same problem you have. |
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No feedback provided in months, suspending. Make also sure you test the latest stuff before re-opening. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2015-03-12 08:03 | Sigurd Holter | New Issue | |
2015-03-12 20:52 | tfu | Note Added: 0008266 | |
2015-03-18 13:49 | ludovic | Severity | major => minor |
2015-03-19 07:47 | Sl33py | Note Added: 0008318 | |
2015-03-19 07:47 | Sl33py | Note Edited: 0008318 | |
2015-03-20 07:12 | Sigurd Holter | Note Added: 0008324 | |
2015-09-09 17:46 | ludovic | Note Added: 0008904 | |
2015-09-09 17:46 | ludovic | Status | new => resolved |
2015-09-09 17:46 | ludovic | Resolution | open => suspended |
2015-09-09 17:46 | ludovic | Assigned To | => ludovic |