Subject: Installation of your Fibre Broadband service - appointment confirmation
From: Zen Customer Services <[email-masked]>
To: [email-masked],[email-masked]
Date: Fri, 06 Feb 2015 19:00:03 +0000

Dear Ian, 

Thank you for your order, Zen Order Number: Zen Order Number: 12345678. We have confirmed an appointment for an engineer to visit your premises and install the required equipment. 

The BT telephone number which you have provided for activation is: 01234567890

Installation Address:

Acme Limited
Big Office
The Street
Town
County
AA11 1AA

The appointment will take place as follows: 

Date: 24/02/2015
Time: PM

Appointment slots for the engineer to arrive are as follows:

AM - 08:00 - 13:00
PM - 13:00 - 18:00

Please ensure you read our installation guide for details you need to know about your installation: 

http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11198

including hardware requirements and links to setup advice.

>>> Important ! Please read below to avoid incurring additional charges <<<

If you are not present when the engineer attends, or the installation is aborted, you will be charged a missed/failed appointment fee of œ90 + VAT.

If you've read the installation guide linked to above and you believe there may be a problem which would prevent the installation going ahead please contact our Customer Services team as soon as possible on 01706 902 000 (between 9am and 5pm, Monday to Friday) to discuss the issue. You must contact us at least one working day before the installation appointment if you suspect there may be a problem, to avoid the failed appointment fee.

Please have your order reference ready Zen Order Number: 1068461 .

Full Terms and Conditions for Fibre Broadband are available at: https://www.zen.co.uk/policies/fibre-broadband-specific-terms-and-conditions.aspx

>>>> Additional Help with your new Fibre service <<<<

Getting Started - Fibre Broadband setup guides: 
http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?articleid=11188

Fibre Speed FAQs - what to expect from your Fibre Broadband service: 
http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?ArticleID=11303

Kind regards,
Customer Services. 

T: 01706 902 000
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Zen Internet Ltd
Sandbrook Park
Sandbrook Way
Rochdale
OL11 1RY

Customer Billing email: [email-masked]
Credit Control email: [email-masked]
Sales email: [email-masked]
Partner email: [email-masked]
Support email: [email-masked]
Web: https://www.zen.co.uk

Switchboard: 0845 058 9000 or 01706 902 000
Support help line: 0845 058 9009 or 01706 902 009
Fax: 0845 058 9005 or 01706 902 005

Follow us on Twitter: http://twitter.com/zeninternet 
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