0001699: Post unseenCount Aborted when entering webmail tab - SOGo

ID	Project	Category	View Status	Date Submitted	Last Update
0001699	SOGo	Web Calendar	public	2012-03-15 12:20	2014-04-01 11:31

Reporter	thierry	Assigned To
Priority	normal	Severity	feature	Reproducibility	always
Status	new	Resolution	open
Product Version	1.3.12

Summary	0001699: Post unseenCount Aborted when entering webmail tab
Description	From iceweasel 10.0.2 (firefox repacked by Debian), when some users (not all) try to go to the webmail tab, display freezes during 5 minutes. The browser becomes completely frozen. We do some debug on the client side by using Firebug (see attachement) : the unseeCount is always the one which don't complete. I think firefox timeout after 5 minutes, and after all is ok.
Tags	No tags attached.

2012-03-15 12:20	sogo-unseenCount-bug.png (245,574 bytes) sogo-unseenCount-bug.png (245,574 bytes)

ludovic 2012-07-16 13:35 administrator ~0004158	What's the IMAP server you're using? Activate all the SOGo debugging preferences (see the FAQ for this) and send the sogod.log file when this happens.

2012-09-04 13:32	sogo.log (874,043 bytes)

thierry 2012-09-04 13:34 reporter ~0004423	IMAP Server is Cyrus Imap 2.2.13 (the one of Debian Squeeze (stable) release). I activated all debugging preferences and join the log file.

thierry 2012-09-04 13:40 reporter ~0004426	Same issue when using Iceweasel 10.0.7 (from Debian wheezy). We use Cas Auth (pam-cas for imapd service). Almost all users have no problem at all. Only the ones, which have a really big mailbox (150 K files in about 4 K directories). Is it a problem ? I think that firefox does not handle well the answer to the unseenCount POST, but why?

ludovic 2012-09-19 13:15 administrator ~0004489	With 4K directories, Firefox or any other web browser probably takes minutes to render the view. Moreover, your IMAP server is probably very slow at returning the unseen count for such large user mailbox.

ludovic 2012-09-20 13:07 administrator ~0004500	Instead of doing a STATUS call on mailboxes (many, potentially), we could use LIST-EXTENDED and ask for the status. This works with recent version of Dovecot and Cyrus v2.5. It would also be beneficial to SOGo's native Outlook compatibility support.

thierry 2012-09-25 07:35 reporter ~0004540	I unsubscribed to all my archives tree (which is nearly the same tree as INBOX, plus one folder by year and one by month, so big number of folders). unseenCount takes now about 1s, which is "costly" (like said in related bug 948), but functional. LIST-EXTENDED seems to work with cyrus form 2.4 version (http://www.cyrusimap.org/docs/cyrus-imapd/2.4.0/changes.php), not only from 2.5.

ludovic 2012-09-25 10:50 administrator ~0004541	LIST-EXTENDED for UNSEEN COUNT, what I'm talking about, isn't available in v2.4

thierry 2014-04-01 11:27 reporter ~0006813	Ok, please consider to code the feature using LIST-EXTENDED for UNSEEN COUNT.

ludovic 2014-04-01 11:31 administrator ~0006814	This isn't a high-priority item for us, but if you want the feature rapidly, you could sponsor it. Contact me in private if you're interested.

Date Modified	Username	Field	Change
2012-03-15 12:20	thierry	New Issue
2012-03-15 12:20	thierry	File Added: sogo-unseenCount-bug.png
2012-07-16 13:35	ludovic	Note Added: 0004158
2012-09-04 13:32	thierry	File Added: sogo.log
2012-09-04 13:34	thierry	Note Added: 0004423
2012-09-04 13:40	thierry	Note Added: 0004426
2012-09-19 13:15	ludovic	Note Added: 0004489
2012-09-20 13:06	ludovic	Relationship added	related to 0000948
2012-09-20 13:07	ludovic	Note Added: 0004500
2012-09-25 07:35	thierry	Note Added: 0004540
2012-09-25 10:50	ludovic	Note Added: 0004541
2013-09-27 17:06	ludovic	Severity	major => feature
2014-04-01 11:27	thierry	Note Added: 0006813
2014-04-01 11:31	ludovic	Note Added: 0006814

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